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Desktop services manager vs desktop support specialist

The differences between desktop services managers and desktop support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop services manager and a desktop support specialist. Additionally, a desktop services manager has an average salary of $85,421, which is higher than the $44,962 average annual salary of a desktop support specialist.

The top three skills for a desktop services manager include SCCM, infrastructure and desktop services. The most important skills for a desktop support specialist are customer service, desktop support, and troubleshoot.

Desktop services manager vs desktop support specialist overview

Desktop Services ManagerDesktop Support Specialist
Yearly salary$85,421$44,962
Hourly rate$41.07$21.62
Growth rate10%10%
Number of jobs80,213102,191
Job satisfaction--
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 52%
Average age4242
Years of experience22

Desktop services manager vs desktop support specialist salary

Desktop services managers and desktop support specialists have different pay scales, as shown below.

Desktop Services ManagerDesktop Support Specialist
Average salary$85,421$44,962
Salary rangeBetween $56,000 And $128,000Between $33,000 And $59,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Cornerstone Research
Best paying industry-Finance

Differences between desktop services manager and desktop support specialist education

There are a few differences between a desktop services manager and a desktop support specialist in terms of educational background:

Desktop Services ManagerDesktop Support Specialist
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 52%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Desktop services manager vs desktop support specialist demographics

Here are the differences between desktop services managers' and desktop support specialists' demographics:

Desktop Services ManagerDesktop Support Specialist
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 87.6% Female, 12.4%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.3% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop services manager and desktop support specialist duties and responsibilities

Desktop services manager example responsibilities.

  • Manage DNS, DHCP and RBAC for file servers.
  • Manage standards and processes for all workstations including standard applications and all deployment projects.
  • Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
  • Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
  • Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
  • Develop new workflows using ITIL practices for improve problem management.
  • Show more

Desktop support specialist example responsibilities.

  • Manage computer assets utilizing Symantec Altiris.
  • Manage schedule software/Security patch upgrades via SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy McAfee anti-virus tools across enterprise.
  • Automate fixes for common errors using Powershell and batch scripting.
  • Document software processes and core conversion software installations for VDI.
  • Show more

Desktop services manager vs desktop support specialist skills

Common desktop services manager skills
  • SCCM, 9%
  • Infrastructure, 8%
  • Desktop Services, 7%
  • Desktop Hardware, 7%
  • Desktop Support, 6%
  • Technical Support, 5%
Common desktop support specialist skills
  • Customer Service, 10%
  • Desktop Support, 8%
  • Troubleshoot, 7%
  • PC, 6%
  • Technical Support, 5%
  • SCCM, 3%

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