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Desktop services manager vs help desk manager

The differences between desktop services managers and help desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop services manager and a help desk manager. Additionally, a help desk manager has an average salary of $96,278, which is higher than the $85,421 average annual salary of a desktop services manager.

The top three skills for a desktop services manager include SCCM, infrastructure and desktop services. The most important skills for a help desk manager are customer service, technical support, and help desk.

Desktop services manager vs help desk manager overview

Desktop Services ManagerHelp Desk Manager
Yearly salary$85,421$96,278
Hourly rate$41.07$46.29
Growth rate10%10%
Number of jobs80,21375,971
Job satisfaction--
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 62%
Average age4242
Years of experience22

Desktop services manager vs help desk manager salary

Desktop services managers and help desk managers have different pay scales, as shown below.

Desktop Services ManagerHelp Desk Manager
Average salary$85,421$96,278
Salary rangeBetween $56,000 And $128,000Between $74,000 And $125,000
Highest paying City-Berkeley, CA
Highest paying state-New Jersey
Best paying company-Meta
Best paying industry-Technology

Differences between desktop services manager and help desk manager education

There are a few differences between a desktop services manager and a help desk manager in terms of educational background:

Desktop Services ManagerHelp Desk Manager
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 62%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Desktop services manager vs help desk manager demographics

Here are the differences between desktop services managers' and help desk managers' demographics:

Desktop Services ManagerHelp Desk Manager
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 70.3% Female, 29.7%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4%Black or African American, 12.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop services manager and help desk manager duties and responsibilities

Desktop services manager example responsibilities.

  • Manage DNS, DHCP and RBAC for file servers.
  • Manage standards and processes for all workstations including standard applications and all deployment projects.
  • Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
  • Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
  • Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
  • Develop new workflows using ITIL practices for improve problem management.
  • Show more

Help desk manager example responsibilities.

  • Provide guidance to help desk and manage third party vendors to insure all SLAs are met.
  • Manage SLA, and provide metrics in order to make technical decisions regarding the allocation of technical resources.
  • Lead a team of 5 technicians in setting up a separate LAN to support the ship's reactor division.
  • Lead and contribute to the configuration and maintenance of all server, desktop and laptop hardware, OS and software.
  • Manage and troubleshoot application availability to users through Citrix MetaFrame.
  • Manage project to migrate acquire company to HealthcareSource VOIP host phone solution, email and Microsoft active directory environment.
  • Show more

Desktop services manager vs help desk manager skills

Common desktop services manager skills
  • SCCM, 9%
  • Infrastructure, 8%
  • Desktop Services, 7%
  • Desktop Hardware, 7%
  • Desktop Support, 6%
  • Technical Support, 5%
Common help desk manager skills
  • Customer Service, 17%
  • Technical Support, 7%
  • Help Desk, 5%
  • Desk Support, 5%
  • ITIL, 4%
  • Phone Calls, 4%

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