Document control coordinator vs customer service supervisor

The differences between document control coordinators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a document control coordinator, becoming a customer service supervisor takes usually requires 4-6 years. Additionally, a document control coordinator has an average salary of $44,086, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a document control coordinator include patients, data entry and infection control. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Document control coordinator vs customer service supervisor overview

	Document Control Coordinator	Customer Service Supervisor
Yearly salary	$44,086	$38,792
Hourly rate	$21.20	$18.65
Growth rate	-8%	-4%
Number of jobs	48,779	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 44%
Average age	44	47
Years of experience	4	6

What does a document control coordinator do?

A document control coordinator is responsible for sorting and filing necessary documents for project management and business requirements. Document control coordinators compile reports, analyze contracts, and ensure that the documents are filled out accurately. They also check the validity of every contract and document and properly dispose of outdated ones. A document control coordinator should always adhere to the company's protocols and guidelines to maintain the safety and security of the information database and prevent unauthorized access to confidential data.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Document control coordinator vs customer service supervisor salary

Document control coordinators and customer service supervisors have different pay scales, as shown below.

	Document Control Coordinator	Customer Service Supervisor
Average salary	$44,086	$38,792
Salary range	Between $29,000 And $66,000	Between $27,000 And $53,000
Highest paying City	Fremont, CA	New York, NY
Highest paying state	California	Maryland
Best paying company	Bristol-Myers Squibb	Schneider Electric Industrial Services
Best paying industry	Construction	Finance

Differences between document control coordinator and customer service supervisor education

There are a few differences between a document control coordinator and a customer service supervisor in terms of educational background:

	Document Control Coordinator	Customer Service Supervisor
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Document control coordinator vs customer service supervisor demographics

Here are the differences between document control coordinators' and customer service supervisors' demographics:

	Document Control Coordinator	Customer Service Supervisor
Average age	44	47
Gender ratio	Male, 32.5% Female, 67.5%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	11%	8%

Differences between document control coordinator and customer service supervisor duties and responsibilities

Document control coordinator example responsibilities.

Manage quality of care improvement initiatives for patients and other mandate hospital standards through surveys and information sessions.
Convert all documents to PDF files for network access.
Provide administrative support in a GMP production environment (medical device).
Reconcile and correct PDM changes as necessary with the downstream ERP system.
Review ECN assemblies revisions to match the revisions on the BOM and drawing.
Verify the customer supply documentation is accurate by comparing the BOM to the drawing.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Document control coordinator vs customer service supervisor skills

Common document control coordinator skills

Patients, 16%
Data Entry, 8%
Infection Control, 6%
FDA, 5%
Infection Prevention, 5%
ISO, 5%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

Document Control Coordinator vs. similar jobs

Document Control Coordinator related careers

Document Control Coordinator related jobs

What similar roles do

Zippia Careers
Computer and Mathematical Industry
Document Control Coordinator
Document Control Coordinator vs Customer Service Supervisor

Updated January 8, 2025

Browse computer and mathematical jobs