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Dsl technician vs customer support technician

The differences between dsl technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an dsl technician and a customer support technician. Additionally, an dsl technician has an average salary of $36,372, which is higher than the $36,361 average annual salary of a customer support technician.

The top three skills for an dsl technician include customer service, email clients and technical support. The most important skills for a customer support technician are customer service, customer support, and SQL.

Dsl technician vs customer support technician overview

DSL TechnicianCustomer Support Technician
Yearly salary$36,372$36,361
Hourly rate$17.49$17.48
Growth rate10%10%
Number of jobs52,730117,102
Job satisfaction--
Most common degreeAssociate Degree, 42%Bachelor's Degree, 46%
Average age4242
Years of experience22

Dsl technician vs customer support technician salary

Dsl technicians and customer support technicians have different pay scales, as shown below.

DSL TechnicianCustomer Support Technician
Average salary$36,372$36,361
Salary rangeBetween $26,000 And $50,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between dsl technician and customer support technician education

There are a few differences between an dsl technician and a customer support technician in terms of educational background:

DSL TechnicianCustomer Support Technician
Most common degreeAssociate Degree, 42%Bachelor's Degree, 46%
Most common majorComputer Information SystemsBusiness
Most common collegeStanford UniversityStanford University

Dsl technician vs customer support technician demographics

Here are the differences between dsl technicians' and customer support technicians' demographics:

DSL TechnicianCustomer Support Technician
Average age4242
Gender ratioMale, 81.4% Female, 18.6%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dsl technician and customer support technician duties and responsibilities

Dsl technician example responsibilities.

  • Experience managing the day-to-day operations of telecommunication services utilize by Astra Zeneca.
  • Install ethernet cards and provision customer's computer via TCP/IP.
  • Alter and install LAN and telephone wiring, jacks and splitters.
  • Have performed installation and repair at the customer premise for VOIP, HSIA, and IPTV service.
  • Coordinate efforts with wholesale partners to resolve issues regarding DSL connectivity, DNS, and web hosting.
  • Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
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Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
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Dsl technician vs customer support technician skills

Common dsl technician skills
  • Customer Service, 10%
  • Email Clients, 9%
  • Technical Support, 8%
  • Telephone Calls, 6%
  • Routers, 6%
  • Modem, 4%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

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