Dsl technician vs information technology/support technician

Differences between dsl technician and information technology/support technician duties and responsibilities

Dsl technician example responsibilities.

• Experience managing the day-to-day operations of telecommunication services utilize by Astra Zeneca.
• Install ethernet cards and provision customer's computer via TCP/IP.
• Alter and install LAN and telephone wiring, jacks and splitters.
• Have performed installation and repair at the customer premise for VOIP, HSIA, and IPTV service.
• Coordinate efforts with wholesale partners to resolve issues regarding DSL connectivity, DNS, and web hosting.
• Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
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Information technology/support technician example responsibilities.

• Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
• Manage companies ShoreTel VoIP telephone system.
• Manage and maintain network peripherals including printers, workstations and network connections.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Furnish technical assistance with VoIP system maintenance.
• Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
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