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The differences between engagement managers and business relationship managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an engagement manager and a business relationship manager. Additionally, an engagement manager has an average salary of $112,413, which is higher than the $87,741 average annual salary of a business relationship manager.
The top three skills for an engagement manager include project management, analytics and customer service. The most important skills for a business relationship manager are customer service, relationship management, and cash management.
| Engagement Manager | Business Relationship Manager | |
| Yearly salary | $112,413 | $87,741 |
| Hourly rate | $54.04 | $42.18 |
| Growth rate | 16% | 17% |
| Number of jobs | 166,237 | 114,003 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 75% |
| Average age | 47 | 46 |
| Years of experience | 8 | 8 |
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
A business relationship manager is primarily responsible for improving the relationship between customers and businesses. Typically, it is their responsibility to develop strategies and business plans to strengthen client relationships, address issues and concerns, and perform corrective measures when necessary. There are instances when they have to reach out to clients through calls and correspondence, perform follow-up contacts to offer new services and opportunities, and provide industry advice or consultation. Furthermore, as a manager, it is essential to lead and encourage staff in the joint effort to reach target sales and improve client base.
Engagement managers and business relationship managers have different pay scales, as shown below.
| Engagement Manager | Business Relationship Manager | |
| Average salary | $112,413 | $87,741 |
| Salary range | Between $84,000 And $150,000 | Between $61,000 And $125,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | L.E.K. Consulting | AstraZeneca |
| Best paying industry | Professional | Technology |
There are a few differences between an engagement manager and a business relationship manager in terms of educational background:
| Engagement Manager | Business Relationship Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 75% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between engagement managers' and business relationship managers' demographics:
| Engagement Manager | Business Relationship Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 64.6% Female, 35.4% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2% | Black or African American, 7.4% Unknown, 4.1% Hispanic or Latino, 14.2% Asian, 10.0% White, 63.9% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 11% |