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The differences between engagement managers and directors of managed services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an engagement manager and a director of managed services. Additionally, a director of managed services has an average salary of $120,859, which is higher than the $112,413 average annual salary of an engagement manager.
The top three skills for an engagement manager include project management, analytics and customer service. The most important skills for a director of managed services are oversight, cloud, and project management.
| Engagement Manager | Director Of Managed Services | |
| Yearly salary | $112,413 | $120,859 |
| Hourly rate | $54.04 | $58.11 |
| Growth rate | 16% | 16% |
| Number of jobs | 166,237 | 117,659 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 61% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach new heights, all while implementing the company's policies and regulations.
Engagement managers and directors of managed services have different pay scales, as shown below.
| Engagement Manager | Director Of Managed Services | |
| Average salary | $112,413 | $120,859 |
| Salary range | Between $84,000 And $150,000 | Between $80,000 And $182,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | L.E.K. Consulting | |
| Best paying industry | Professional | Retail |
There are a few differences between an engagement manager and a director of managed services in terms of educational background:
| Engagement Manager | Director Of Managed Services | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between engagement managers' and directors of managed services' demographics:
| Engagement Manager | Director Of Managed Services | |
| Average age | 47 | 47 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 65.4% Female, 34.6% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |