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The differences between engagement managers and engagement directors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an engagement manager, becoming an engagement director takes usually requires 8-10 years. Additionally, an engagement manager has an average salary of $112,413, which is higher than the $111,426 average annual salary of an engagement director.
The top three skills for an engagement manager include project management, analytics and customer service. The most important skills for an engagement director are healthcare, project management, and digital marketing.
| Engagement Manager | Engagement Director | |
| Yearly salary | $112,413 | $111,426 |
| Hourly rate | $54.04 | $53.57 |
| Growth rate | 16% | 10% |
| Number of jobs | 166,237 | 36,382 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 70% |
| Average age | 47 | 39 |
| Years of experience | 8 | 10 |
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
An engagement director is responsible for building and maintaining healthy business relationships with clients by providing them with high-quality deliverables according to their specifications and standard requirements. Engagement directors identify efficient processes and techniques to achieve the desired results of the clients following their budget limitations and timetables. They delegate tasks to the project team, monitor the project's progress, and adjust plans as needed. An engagement director also works with the marketing and sales team to develop promotional techniques, creating brand awareness on various platforms to reach the clients' target audience.
Engagement managers and engagement directors have different pay scales, as shown below.
| Engagement Manager | Engagement Director | |
| Average salary | $112,413 | $111,426 |
| Salary range | Between $84,000 And $150,000 | Between $75,000 And $163,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Rhode Island |
| Best paying company | L.E.K. Consulting | Credit Karma |
| Best paying industry | Professional | Technology |
There are a few differences between an engagement manager and an engagement director in terms of educational background:
| Engagement Manager | Engagement Director | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Georgia |
Here are the differences between engagement managers' and engagement directors' demographics:
| Engagement Manager | Engagement Director | |
| Average age | 47 | 39 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 44.9% Female, 55.1% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 10% |