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The differences between engagement managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an engagement manager and a service delivery manager. Additionally, an engagement manager has an average salary of $112,413, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for an engagement manager include project management, analytics and customer service. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Engagement Manager | Service Delivery Manager | |
| Yearly salary | $112,413 | $102,213 |
| Hourly rate | $54.04 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 166,237 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Engagement managers and service delivery managers have different pay scales, as shown below.
| Engagement Manager | Service Delivery Manager | |
| Average salary | $112,413 | $102,213 |
| Salary range | Between $84,000 And $150,000 | Between $74,000 And $140,000 |
| Highest paying City | New York, NY | Stamford, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | L.E.K. Consulting | McKinsey & Company Inc |
| Best paying industry | Professional | Finance |
There are a few differences between an engagement manager and a service delivery manager in terms of educational background:
| Engagement Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between engagement managers' and service delivery managers' demographics:
| Engagement Manager | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |