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The differences between executive receptionists and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an executive receptionist, becoming a receptionist/customer service takes usually requires 6-12 months. Additionally, an executive receptionist has an average salary of $41,640, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for an executive receptionist include front desk, scheduling conference rooms and reservations. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.
An executive receptionist works with chief officers of organizations, handles administrative tasks, schedules meetings, arranges travel, and handles secretarial tasks. For board meetings, they ensure that conference rooms are clean, prepare refreshments, and refill supplies. They also manage an executive director's schedule, transcribe meeting minutes for board meetings, and ensure materials are ready for presentations.
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Executive receptionists and receptionist/customer services have different pay scales, as shown below.
| Executive Receptionist | Receptionist/Customer Service | |
| Average salary | $41,640 | $30,604 |
| Salary range | Between $32,000 And $54,000 | Between $25,000 And $37,000 |
| Highest paying City | - | Billerica, MA |
| Highest paying state | - | Minnesota |
| Best paying company | - | Uline |
| Best paying industry | - | Manufacturing |
There are a few differences between an executive receptionist and a receptionist/customer service in terms of educational background:
| Executive Receptionist | Receptionist/Customer Service | |
| Most common degree | Bachelor's Degree, 43% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between executive receptionists' and receptionist/customer services' demographics:
| Executive Receptionist | Receptionist/Customer Service | |
| Average age | 42 | 40 |
| Gender ratio | Male, 8.4% Female, 91.6% | Male, 8.0% Female, 92.0% |
| Race ratio | Black or African American, 11.8% Unknown, 4.3% Hispanic or Latino, 23.0% Asian, 6.1% White, 53.9% American Indian and Alaska Native, 0.9% | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |