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The differences between field agents and lead agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead agent has an average salary of $47,344, which is higher than the $37,324 average annual salary of a field agent.
The top three skills for a field agent include GPS, long-term care and health insurance. The most important skills for a lead agent are inbound calls, customer care, and customer service.
| Field Agent | Lead Agent | |
| Yearly salary | $37,324 | $47,344 |
| Hourly rate | $17.94 | $22.76 |
| Growth rate | 6% | 6% |
| Number of jobs | 96,067 | 56,112 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 41% |
| Average age | 46 | 46 |
| Years of experience | - | - |
Field agents are the ones who work and do their job not inside the four corners of the office; instead, they do the assigned task outside. They often are expected to have good communication skills so that they can get a response from the most unwilling person in the area. Besides, they must also possess good character traits and professionalism to effectively address higher-up's concerns. As the man on the field, they provide customer support more effectively.
Lead agents assist with passenger-cargo acceptance and check-in and promote and sell air travel tickets to freight forwarders or the traveling public. Besides promoting safe travel and protecting the firm revenue and property, lead agents also assist distressed traveling customers. Also, lead agents interpret government rules to be observed for travel and cargo shipments. These professionals meet and dispatch aircraft within the required times and use their motor skills to complete related tasks.
Field agents and lead agents have different pay scales, as shown below.
| Field Agent | Lead Agent | |
| Average salary | $37,324 | $47,344 |
| Salary range | Between $27,000 And $51,000 | Between $26,000 And $85,000 |
| Highest paying City | Boston, MA | - |
| Highest paying state | Alaska | - |
| Best paying company | Smith Seckman Reid | - |
| Best paying industry | Finance | - |
There are a few differences between a field agent and a lead agent in terms of educational background:
| Field Agent | Lead Agent | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 41% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between field agents' and lead agents' demographics:
| Field Agent | Lead Agent | |
| Average age | 46 | 46 |
| Gender ratio | Male, 66.0% Female, 34.0% | Male, 54.8% Female, 45.2% |
| Race ratio | Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.7% Asian, 4.8% White, 66.5% American Indian and Alaska Native, 0.1% | Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.0% Asian, 4.9% White, 66.0% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 7% | 7% |