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The differences between field support technicians and field service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a field support technician, becoming a field service technician takes usually requires 6-12 months. Additionally, a field service technician has an average salary of $54,339, which is higher than the $42,440 average annual salary of a field support technician.
The top three skills for a field support technician include customer service, user support and troubleshoot. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.
| Field Support Technician | Field Service Technician | |
| Yearly salary | $42,440 | $54,339 |
| Hourly rate | $20.40 | $26.12 |
| Growth rate | 10% | 8% |
| Number of jobs | 161,037 | 167,298 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Associate Degree, 40% |
| Average age | 42 | 44 |
| Years of experience | 2 | 12 |
A field service technician is working on-call to provide emergency services and test equipment devices for safety purposes and quality control. They are responsible for working with clients to prevent, troubleshoot, and repair issues. They help clients on how to install, maintain, and diagnose equipment for repair. They also present to clients how to properly use their equipment. It is also part of their job to provide training to clients in line with safety standards and regulations.
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
Field support technicians and field service technicians have different pay scales, as shown below.
| Field Support Technician | Field Service Technician | |
| Average salary | $42,440 | $54,339 |
| Salary range | Between $28,000 And $62,000 | Between $35,000 And $82,000 |
| Highest paying City | Bridgewater, NJ | San Francisco, CA |
| Highest paying state | Delaware | California |
| Best paying company | HP | |
| Best paying industry | Pharmaceutical | Finance |
There are a few differences between a field support technician and a field service technician in terms of educational background:
| Field Support Technician | Field Service Technician | |
| Most common degree | Bachelor's Degree, 41% | Associate Degree, 40% |
| Most common major | Computer Information Systems | Electrical Engineering |
| Most common college | Massachusetts Institute of Technology | - |
Here are the differences between field support technicians' and field service technicians' demographics:
| Field Support Technician | Field Service Technician | |
| Average age | 42 | 44 |
| Gender ratio | Male, 89.5% Female, 10.5% | Male, 92.3% Female, 7.7% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 1% |