Front desk office assistant vs front office coordinator

The differences between front desk office assistants and front office coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a front desk office assistant and a front office coordinator. Additionally, a front office coordinator has an average salary of $32,844, which is higher than the $31,361 average annual salary of a front desk office assistant.

The top three skills for a front desk office assistant include front desk, patients and customer service. The most important skills for a front office coordinator are patients, customer service, and data entry.

Front desk office assistant vs front office coordinator overview

	Front Desk Office Assistant	Front Office Coordinator
Yearly salary	$31,361	$32,844
Hourly rate	$15.08	$15.79
Growth rate	-5%	-5%
Number of jobs	113,589	131,810
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 38%
Average age	47	47
Years of experience	2	2

What does a front desk office assistant do?

Front desk office assistants are the first point of contact for anyone visiting a business or an office. They greet workers and clients and perform routine administrative tasks around the office. These tasks include taking phone calls, scheduling appointments, responding to inquiries and concerns of guests, maintaining and arranging office files, taking and delivering messages, and sending mail. Being polite, jovial, and firm are key characteristics in this role.

What does a front office coordinator do?

A front office coordinator is responsible for assisting clients with their inquiries and concerns and directing them to the appropriate department and personnel to immediately address their needs. Front office coordinators schedule appointments, verify visitors' identities by checking their credentials for security purposes, processing service payments, updating customers' data and visitation log on the database, and escalating high-level complaints. A front office coordinator also performs administrative and clerical tasks as needed, requiring them to have excellent time-management and organizational skills.

Front desk office assistant vs front office coordinator salary

Front desk office assistants and front office coordinators have different pay scales, as shown below.

	Front Desk Office Assistant	Front Office Coordinator
Average salary	$31,361	$32,844
Salary range	Between $20,000 And $46,000	Between $25,000 And $42,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Massachusetts
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between front desk office assistant and front office coordinator education

There are a few differences between a front desk office assistant and a front office coordinator in terms of educational background:

	Front Desk Office Assistant	Front Office Coordinator
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Front desk office assistant vs front office coordinator demographics

Here are the differences between front desk office assistants' and front office coordinators' demographics:

	Front Desk Office Assistant	Front Office Coordinator
Average age	47	47
Gender ratio	Male, 14.1% Female, 85.9%	Male, 9.0% Female, 91.0%
Race ratio	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 23.5% Asian, 7.6% White, 53.3% American Indian and Alaska Native, 1.0%	Black or African American, 10.5% Unknown, 4.6% Hispanic or Latino, 24.1% Asian, 6.7% White, 53.0% American Indian and Alaska Native, 1.0%
LGBT Percentage	6%	6%

Differences between front desk office assistant and front office coordinator duties and responsibilities

Front desk office assistant example responsibilities.

Manage front-line customer service efforts and deliver maximum revenue generation by scheduling patients and maintaining substantial client database.
Enter patient demographics into EMR.
Track patient files records, and other information including entry of data into EMR.
Follow health center and departmental protocols for communication with patients and providers.
Respond to incoming patient calls, including conducting phone triage to determine necessity of scheduling appointments
Enhance student body knowledge by researching key facts to create educational PowerPoint slides to be publish throughout campus

Front office coordinator example responsibilities.

Manage medical records and other patient information within HIPPA guidelines.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Work in Kronos to enter miss punches or correct time for employees when payroll is due.
Apply proper ICD-9 and CPT coding to patient invoices and submit claims to insurance companies for proper reimbursement.
Monitor physician documentation in EHR versus fee ticket and verify that the correct ICD9 and CPT codes are being used.
Maintain confidentiality of patient privacy in compliance with HIPAA regulations.

Front desk office assistant vs front office coordinator skills

Common front desk office assistant skills

Front Desk, 20%
Patients, 18%
Customer Service, 9%
Phone Calls, 9%
Data Entry, 8%
Appointment Scheduling, 5%

Common front office coordinator skills

Patients, 27%
Customer Service, 11%
Data Entry, 5%
Front Desk, 4%
Insurance Verification, 4%
Patient Charts, 3%

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Front Desk Office Assistant
Front Desk Office Assistant vs Front Office Coordinator

Updated January 8, 2025

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