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The differences between front end managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front end manager and a desk manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $39,893 average annual salary of a front end manager.
The top three skills for a front end manager include customer service, end loaders and loaders. The most important skills for a desk manager are CRM, sales process, and quality customer service.
| Front End Manager | Desk Manager | |
| Yearly salary | $39,893 | $75,140 |
| Hourly rate | $19.18 | $36.12 |
| Growth rate | 6% | - |
| Number of jobs | 253,918 | 45,871 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A front end manager is responsible for monitoring the retail sales department's operations, evaluating the performance of retail staff, and ensuring that the team meets the highest quality service and customer satisfaction. Front end managers respond to customers' inquiries and concerns, handle high-level complaints, develop sales strategies and techniques to boost sales, improve profitability, analyze financial reports and cash management systems, and identify business opportunities. A front-end manager must have excellent analytical and leadership skills in overseeing daily operations and efficiently leading the team.
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Front end managers and desk managers have different pay scales, as shown below.
| Front End Manager | Desk Manager | |
| Average salary | $39,893 | $75,140 |
| Salary range | Between $20,000 And $78,000 | Between $44,000 And $127,000 |
| Highest paying City | Santa Clara, CA | Eureka, CA |
| Highest paying state | Hawaii | New York |
| Best paying company | NVIDIA | ServiceNow |
| Best paying industry | Retail | - |
There are a few differences between a front end manager and a desk manager in terms of educational background:
| Front End Manager | Desk Manager | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between front end managers' and desk managers' demographics:
| Front End Manager | Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.6% White, 60.6% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |