Front office manager vs claims manager

The differences between front office managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office manager and a claims manager. Additionally, a claims manager has an average salary of $73,369, which is higher than the $52,141 average annual salary of a front office manager.

The top three skills for a front office manager include customer service, reservations and guest service. The most important skills for a claims manager are customer service, oversight, and litigation.

Front office manager vs claims manager overview

	Front Office Manager	Claims Manager
Yearly salary	$52,141	$73,369
Hourly rate	$25.07	$35.27
Growth rate	18%	-6%
Number of jobs	80,983	30,302
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	6	6

What does a front office manager do?

Front office managers act as the senior person in an office setting and are responsible for keeping a professional work environment, administrative support, and staff supervision. They have varied tasks and duties, including managing accounting functions, approving office equipment and supplies, and allocating work assignments. They often use several skills to accomplish their responsibilities, including in-depth knowledge of the organization, a better understanding of the company's offerings and products, and awareness of other employees' different roles.

What does a claims manager do?

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

Front office manager vs claims manager salary

Front office managers and claims managers have different pay scales, as shown below.

	Front Office Manager	Claims Manager
Average salary	$52,141	$73,369
Salary range	Between $38,000 And $70,000	Between $45,000 And $117,000
Highest paying City	Washington, DC	San Francisco, CA
Highest paying state	New York	California
Best paying company	Nomura Securities	Zurich
Best paying industry	Hospitality	Insurance

Differences between front office manager and claims manager education

There are a few differences between a front office manager and a claims manager in terms of educational background:

	Front Office Manager	Claims Manager
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Front office manager vs claims manager demographics

Here are the differences between front office managers' and claims managers' demographics:

	Front Office Manager	Claims Manager
Average age	47	47
Gender ratio	Male, 32.2% Female, 67.8%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.4% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between front office manager and claims manager duties and responsibilities

Front office manager example responsibilities.

Serve as managing department head of the newly create small meetings group focusing on short-term incremental business across all Marriott brands.
Process monthly and quarterly taxes * deliver payroll weekly * manage accounts payable/receivable * schedule appointments * direct phone calls
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct all guest service associates, reception managers, agents and PBX with full fiscal responsibilities, including budgeting and forecasting.
Ensure that VIP reservations are appropriately block through close monitoring and proper organization.
Lead trainer for new PMS roll-out, including downtime and upgrade management.

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Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

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Front office manager vs claims manager skills

Common front office manager skills

Customer Service, 13%
Reservations, 11%
Guest Service, 10%
Payroll, 6%
Patients, 6%
Night Audit, 5%

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

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Updated January 8, 2025

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