Front office manager vs customer account manager

The differences between front office managers and customer account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office manager and a customer account manager. Additionally, a front office manager has an average salary of $52,141, which is higher than the $45,951 average annual salary of a customer account manager.

The top three skills for a front office manager include customer service, reservations and guest service. The most important skills for a customer account manager are customer service, customer accounts, and CRM.

Front office manager vs customer account manager overview

	Front Office Manager	Customer Account Manager
Yearly salary	$52,141	$45,951
Hourly rate	$25.07	$22.09
Growth rate	18%	8%
Number of jobs	80,983	110,138
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 56%
Average age	47	47
Years of experience	6	6

What does a front office manager do?

Front office managers act as the senior person in an office setting and are responsible for keeping a professional work environment, administrative support, and staff supervision. They have varied tasks and duties, including managing accounting functions, approving office equipment and supplies, and allocating work assignments. They often use several skills to accomplish their responsibilities, including in-depth knowledge of the organization, a better understanding of the company's offerings and products, and awareness of other employees' different roles.

What does a customer account manager do?

Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.

Front office manager vs customer account manager salary

Front office managers and customer account managers have different pay scales, as shown below.

	Front Office Manager	Customer Account Manager
Average salary	$52,141	$45,951
Salary range	Between $38,000 And $70,000	Between $29,000 And $72,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	New York	Alaska
Best paying company	Nomura Securities	Mouser Electronics
Best paying industry	Hospitality	Technology

Differences between front office manager and customer account manager education

There are a few differences between a front office manager and a customer account manager in terms of educational background:

	Front Office Manager	Customer Account Manager
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Front office manager vs customer account manager demographics

Here are the differences between front office managers' and customer account managers' demographics:

	Front Office Manager	Customer Account Manager
Average age	47	47
Gender ratio	Male, 32.2% Female, 67.8%	Male, 59.4% Female, 40.6%
Race ratio	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.4% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front office manager and customer account manager duties and responsibilities

Front office manager example responsibilities.

Serve as managing department head of the newly create small meetings group focusing on short-term incremental business across all Marriott brands.
Process monthly and quarterly taxes * deliver payroll weekly * manage accounts payable/receivable * schedule appointments * direct phone calls
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct all guest service associates, reception managers, agents and PBX with full fiscal responsibilities, including budgeting and forecasting.
Ensure that VIP reservations are appropriately block through close monitoring and proper organization.
Lead trainer for new PMS roll-out, including downtime and upgrade management.

Customer account manager example responsibilities.

Lead project of reducing checks process by leveraging ACH payments resulting in a savings on head count.
Manage inventory logistics which includes coordinating inventory levels with production schedules and international delivery deadlines.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Decrease staff time (and payroll) with customer issues by launching CRM and leading regional implementation and training.
Enter invoices into QuickBooks from carrier that is delivering material to destination.
Take orders from customer, enter into QuickBooks, send customers order confirmation.

Front office manager vs customer account manager skills

Common front office manager skills

Customer Service, 13%
Reservations, 11%
Guest Service, 10%
Payroll, 6%
Patients, 6%
Night Audit, 5%

Common customer account manager skills

Customer Service, 26%
Customer Accounts, 17%
CRM, 10%
Collections Process, 8%
Persuasion, 8%
Customer Retention, 7%

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Front Office Manager
Front Office Manager vs Customer Account Manager

Updated January 8, 2025

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