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Front office manager vs front office supervisor

The differences between front office managers and front office supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office manager and a front office supervisor. Additionally, a front office manager has an average salary of $52,141, which is higher than the $37,907 average annual salary of a front office supervisor.

The top three skills for a front office manager include customer service, reservations and guest service. The most important skills for a front office supervisor are reservations, customer service, and patients.

Front office manager vs front office supervisor overview

Front Office ManagerFront Office Supervisor
Yearly salary$52,141$37,907
Hourly rate$25.07$18.22
Growth rate18%-
Number of jobs80,98379,675
Job satisfaction--
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 52%
Average age4747
Years of experience66

What does a front office manager do?

Front office managers act as the senior person in an office setting and are responsible for keeping a professional work environment, administrative support, and staff supervision. They have varied tasks and duties, including managing accounting functions, approving office equipment and supplies, and allocating work assignments. They often use several skills to accomplish their responsibilities, including in-depth knowledge of the organization, a better understanding of the company's offerings and products, and awareness of other employees' different roles.

What does a front office supervisor do?

A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.

Front office manager vs front office supervisor salary

Front office managers and front office supervisors have different pay scales, as shown below.

Front Office ManagerFront Office Supervisor
Average salary$52,141$37,907
Salary rangeBetween $38,000 And $70,000Between $30,000 And $47,000
Highest paying CityWashington, DCNewark, NJ
Highest paying stateNew YorkRhode Island
Best paying companyNomura SecuritiesUniversity of California, Berkeley
Best paying industryHospitalityHealth Care

Differences between front office manager and front office supervisor education

There are a few differences between a front office manager and a front office supervisor in terms of educational background:

Front Office ManagerFront Office Supervisor
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeCornell UniversityCornell University

Front office manager vs front office supervisor demographics

Here are the differences between front office managers' and front office supervisors' demographics:

Front Office ManagerFront Office Supervisor
Average age4747
Gender ratioMale, 32.2% Female, 67.8%Male, 34.1% Female, 65.9%
Race ratioBlack or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.4% White, 59.9% American Indian and Alaska Native, 0.6%Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between front office manager and front office supervisor duties and responsibilities

Front office manager example responsibilities.

  • Serve as managing department head of the newly create small meetings group focusing on short-term incremental business across all Marriott brands.
  • Process monthly and quarterly taxes * deliver payroll weekly * manage accounts payable/receivable * schedule appointments * direct phone calls
  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Direct all guest service associates, reception managers, agents and PBX with full fiscal responsibilities, including budgeting and forecasting.
  • Ensure that VIP reservations are appropriately block through close monitoring and proper organization.
  • Lead trainer for new PMS roll-out, including downtime and upgrade management.
  • Show more

Front office supervisor example responsibilities.

  • Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Check VIP reservations and monitor daily operation of arrivals and/or departures.
  • Operate a POS system to itemize and complete an average of hundr customer purchases.
  • Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
  • Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).
  • Show more

Front office manager vs front office supervisor skills

Common front office manager skills
  • Customer Service, 13%
  • Reservations, 11%
  • Guest Service, 10%
  • Payroll, 6%
  • Patients, 6%
  • Night Audit, 5%
Common front office supervisor skills
  • Reservations, 19%
  • Customer Service, 13%
  • Patients, 5%
  • Hotel Services, 5%
  • Hotel Policies, 4%
  • Cash Handling, 4%

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