Front office manager vs guest services manager

The differences between front office managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office manager and a guest services manager. Additionally, a front office manager has an average salary of $52,141, which is higher than the $46,930 average annual salary of a guest services manager.

The top three skills for a front office manager include customer service, reservations and guest service. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.

Front office manager vs guest services manager overview

	Front Office Manager	Guest Services Manager
Yearly salary	$52,141	$46,930
Hourly rate	$25.07	$22.56
Growth rate	18%	6%
Number of jobs	80,983	105,188
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

What does a front office manager do?

Front office managers act as the senior person in an office setting and are responsible for keeping a professional work environment, administrative support, and staff supervision. They have varied tasks and duties, including managing accounting functions, approving office equipment and supplies, and allocating work assignments. They often use several skills to accomplish their responsibilities, including in-depth knowledge of the organization, a better understanding of the company's offerings and products, and awareness of other employees' different roles.

What does a guest services manager do?

A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.

Front office manager vs guest services manager salary

Front office managers and guest services managers have different pay scales, as shown below.

	Front Office Manager	Guest Services Manager
Average salary	$52,141	$46,930
Salary range	Between $38,000 And $70,000	Between $34,000 And $63,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	New York	New York
Best paying company	Nomura Securities	InterContinental Hotels Group Resources, Inc.
Best paying industry	Hospitality	Hospitality

Differences between front office manager and guest services manager education

There are a few differences between a front office manager and a guest services manager in terms of educational background:

	Front Office Manager	Guest Services Manager
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Front office manager vs guest services manager demographics

Here are the differences between front office managers' and guest services managers' demographics:

	Front Office Manager	Guest Services Manager
Average age	47	47
Gender ratio	Male, 32.2% Female, 67.8%	Male, 44.0% Female, 56.0%
Race ratio	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.4% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front office manager and guest services manager duties and responsibilities

Front office manager example responsibilities.

Serve as managing department head of the newly create small meetings group focusing on short-term incremental business across all Marriott brands.
Process monthly and quarterly taxes * deliver payroll weekly * manage accounts payable/receivable * schedule appointments * direct phone calls
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct all guest service associates, reception managers, agents and PBX with full fiscal responsibilities, including budgeting and forecasting.
Ensure that VIP reservations are appropriately block through close monitoring and proper organization.
Lead trainer for new PMS roll-out, including downtime and upgrade management.

Guest services manager example responsibilities.

Maintain, troubleshoot, and manage the hotel's property management systems (PMS) and other computer networks and software.
Manage Sarbanes-Oxley application compliance requirements.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop VIP recognition program to create lasting memories with the resorts group and leisure VIPs.
Full knowledge of resorts' rooms and venues.
Ensure compliance with Sarbanes-Oxley by complying with internal audit requests.

Front office manager vs guest services manager skills

Common front office manager skills

Customer Service, 13%
Reservations, 11%
Guest Service, 10%
Payroll, 6%
Patients, 6%
Night Audit, 5%

Common guest services manager skills

Reservations, 13%
Excellent Guest, 9%
Front Desk Operations, 7%
Payroll, 6%
Guest Satisfaction, 4%
Cleanliness, 4%

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Front Office Manager
Front Office Manager vs Guest Services Manager

Updated January 8, 2025

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