Fulfillment representative vs business representative

Differences between fulfillment representative and business representative duties and responsibilities

Fulfillment representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
• Work with customers, warehouse and forwarders helping with export/custom issues.
• Resolve customers complaints through detail analysis within FedEx guidelines.
• Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
• Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Business representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
• Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
• Utilize multiple internal information systems and applications to troubleshoot hardware issues.
• Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
• Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.
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