Fulfillment representative vs call center representative

The differences between fulfillment representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a fulfillment representative and a call center representative. Additionally, a fulfillment representative has an average salary of $35,644, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a fulfillment representative include data entry, customer satisfaction and customer orders. The most important skills for a call center representative are strong customer service, customer service, and patients.

Fulfillment representative vs call center representative overview

	Fulfillment Representative	Call Center Representative
Yearly salary	$35,644	$31,549
Hourly rate	$17.14	$15.17
Growth rate	-4%	-4%
Number of jobs	103,316	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 57%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Fulfillment representative vs call center representative salary

Fulfillment representatives and call center representatives have different pay scales, as shown below.

	Fulfillment Representative	Call Center Representative
Average salary	$35,644	$31,549
Salary range	Between $28,000 And $45,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between fulfillment representative and call center representative education

There are a few differences between a fulfillment representative and a call center representative in terms of educational background:

	Fulfillment Representative	Call Center Representative
Most common degree	Bachelor's Degree, 57%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Fulfillment representative vs call center representative demographics

Here are the differences between fulfillment representatives' and call center representatives' demographics:

	Fulfillment Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 42.8% Female, 57.2%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 7.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between fulfillment representative and call center representative duties and responsibilities

Fulfillment representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with customers, warehouse and forwarders helping with export/custom issues.
Resolve customers complaints through detail analysis within FedEx guidelines.
Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Fulfillment representative vs call center representative skills

Common fulfillment representative skills

Data Entry, 24%
Customer Satisfaction, 12%
Customer Orders, 10%
Order Entry, 9%
Order Processing, 6%
Customer Accounts, 5%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Fulfillment Representative
Fulfillment Representative vs Call Center Representative

Updated January 8, 2025

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