Fulfillment representative vs customer care representative

The differences between fulfillment representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a fulfillment representative and a customer care representative. Additionally, a fulfillment representative has an average salary of $35,644, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a fulfillment representative include data entry, customer satisfaction and customer orders. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Fulfillment representative vs customer care representative overview

	Fulfillment Representative	Customer Care Representative
Yearly salary	$35,644	$32,912
Hourly rate	$17.14	$15.82
Growth rate	-4%	-4%
Number of jobs	103,316	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Fulfillment representative vs customer care representative salary

Fulfillment representatives and customer care representatives have different pay scales, as shown below.

	Fulfillment Representative	Customer Care Representative
Average salary	$35,644	$32,912
Salary range	Between $28,000 And $45,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between fulfillment representative and customer care representative education

There are a few differences between a fulfillment representative and a customer care representative in terms of educational background:

	Fulfillment Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Fulfillment representative vs customer care representative demographics

Here are the differences between fulfillment representatives' and customer care representatives' demographics:

	Fulfillment Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 42.8% Female, 57.2%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 7.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between fulfillment representative and customer care representative duties and responsibilities

Fulfillment representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with customers, warehouse and forwarders helping with export/custom issues.
Resolve customers complaints through detail analysis within FedEx guidelines.
Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Fulfillment representative vs customer care representative skills

Common fulfillment representative skills

Data Entry, 24%
Customer Satisfaction, 12%
Customer Orders, 10%
Order Entry, 9%
Order Processing, 6%
Customer Accounts, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Fulfillment Representative
Fulfillment Representative vs Customer Care Representative

Updated January 8, 2025

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