Hardware support specialist vs software support technician

Differences between hardware support specialist and software support technician duties and responsibilities

Hardware support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
• Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
• Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
• Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Software support technician example responsibilities.

• Manage desktop services team members to provide SLA agreements within network support services department.
• Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
• Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
• Develop web base MySQL database using HTML, PHP and Java for affiliate program.
• Implement event handling using Java, Ajax and ExtJS.
• Support medium networks of multiple OS computers with design, configuration and maintenance services.
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