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Hardware support technician vs computer technician

The differences between hardware support technicians and computer technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a hardware support technician and a computer technician. Additionally, a hardware support technician has an average salary of $41,832, which is higher than the $39,767 average annual salary of a computer technician.

The top three skills for a hardware support technician include hardware support, technical support and customer service. The most important skills for a computer technician are customer service, desk support, and network printers.

Hardware support technician vs computer technician overview

Hardware Support TechnicianComputer Technician
Yearly salary$41,832$39,767
Hourly rate$20.11$19.12
Growth rate10%10%
Number of jobs111,10495,688
Job satisfaction-5
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 40%
Average age4242
Years of experience22

What does a hardware support technician do?

A hardware support technician is an individual who deals with hardware problems and tries to provide solutions to clients' problems. As a professional, you are tasked with providing IT support to organizations and may have to work with computer hardware, servers, and computer clusters. As someone who is a hardware support technician, your job description may require you to help with the installation and maintenance of computer systems. You may also be required to provide troubleshooting solutions and repair computer hardware.

What does a computer technician do?

Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.

Hardware support technician vs computer technician salary

Hardware support technicians and computer technicians have different pay scales, as shown below.

Hardware Support TechnicianComputer Technician
Average salary$41,832$39,767
Salary rangeBetween $31,000 And $54,000Between $28,000 And $55,000
Highest paying City-Alexandria, VA
Highest paying state-Virginia
Best paying company-The Citadel
Best paying industry-Government

Differences between hardware support technician and computer technician education

There are a few differences between a hardware support technician and a computer technician in terms of educational background:

Hardware Support TechnicianComputer Technician
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 40%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Hardware support technician vs computer technician demographics

Here are the differences between hardware support technicians' and computer technicians' demographics:

Hardware Support TechnicianComputer Technician
Average age4242
Gender ratioMale, 88.6% Female, 11.4%Male, 87.0% Female, 13.0%
Race ratioBlack or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 12.1% White, 54.3% American Indian and Alaska Native, 0.4%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.1% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between hardware support technician and computer technician duties and responsibilities

Hardware support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Resolve LAN, wireless, and TCP/IP issues on Cisco devices.
  • Configure user accounts and security through local group policy, installation and configuration of SQL for the POS environment.
  • Install and configure new PCs and printers.
  • Configure OS image installs on new thin clients and re-image as needed.
  • Replace or upgrade desktop PCs and monitors; setup network and local printers.
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Computer technician example responsibilities.

  • Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
  • Manage and maintain desktop security updates company-wide with no downtime of systems due to OS vulnerability exploitation.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Add and configure networked printers for TCP/IP printing and other peripheral equipment including video conferencing equipment.
  • Diagnose and troubleshot computer hardware and software.
  • Fix computers, do inventory of computers, run cables.
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Hardware support technician vs computer technician skills

Common hardware support technician skills
  • Hardware Support, 20%
  • Technical Support, 9%
  • Customer Service, 6%
  • Linux, 5%
  • Network Printers, 5%
  • Troubleshoot, 4%
Common computer technician skills
  • Customer Service, 13%
  • Desk Support, 8%
  • Network Printers, 6%
  • Computer System, 6%
  • Technical Support, 6%
  • Laptop Computers, 5%

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