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The differences between hardware support technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a hardware support technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $41,832 average annual salary of a hardware support technician.
The top three skills for a hardware support technician include hardware support, technical support and customer service. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Hardware Support Technician | Senior Support Technician | |
| Yearly salary | $41,832 | $74,459 |
| Hourly rate | $20.11 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 111,104 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A hardware support technician is an individual who deals with hardware problems and tries to provide solutions to clients' problems. As a professional, you are tasked with providing IT support to organizations and may have to work with computer hardware, servers, and computer clusters. As someone who is a hardware support technician, your job description may require you to help with the installation and maintenance of computer systems. You may also be required to provide troubleshooting solutions and repair computer hardware.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Hardware support technicians and senior support technicians have different pay scales, as shown below.
| Hardware Support Technician | Senior Support Technician | |
| Average salary | $41,832 | $74,459 |
| Salary range | Between $31,000 And $54,000 | Between $48,000 And $114,000 |
| Highest paying City | - | Durham, NC |
| Highest paying state | - | Pennsylvania |
| Best paying company | - | Pacira BioSciences |
| Best paying industry | - | Technology |
There are a few differences between a hardware support technician and a senior support technician in terms of educational background:
| Hardware Support Technician | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 48% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between hardware support technicians' and senior support technicians' demographics:
| Hardware Support Technician | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.6% Female, 11.4% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 12.1% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |