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The differences between health facility administrators and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a health facility administrator and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $60,836 average annual salary of a health facility administrator.
The top three skills for a health facility administrator include patients, public health and health care facilities. The most important skills for a service director are patients, healthcare, and patient care.
| Health Facility Administrator | Service Director | |
| Yearly salary | $60,836 | $114,981 |
| Hourly rate | $29.25 | $55.28 |
| Growth rate | 28% | 28% |
| Number of jobs | 102,350 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Every healthcare facility has someone who oversees its day-to-day administration, and that person is referred to as the health facility administrator. This person doesn't interact with patients directly and is not responsible for patient care. Instead, they take responsibility for the organizational side of health services in the facility. There is responsibility for some management functions in the healthcare facility like the services offered, staff management, programs, budgets, etc. However, depending on the size and type of the organization, the administrator may have to do other duties, as the case may be.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Health facility administrators and service directors have different pay scales, as shown below.
| Health Facility Administrator | Service Director | |
| Average salary | $60,836 | $114,981 |
| Salary range | Between $42,000 And $87,000 | Between $70,000 And $188,000 |
| Highest paying City | Campbell, CA | San Francisco, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | The Carlyle Group | Mayo Clinic |
| Best paying industry | Health Care | Technology |
There are a few differences between a health facility administrator and a service director in terms of educational background:
| Health Facility Administrator | Service Director | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 59% |
| Most common major | Nursing | Business |
| Most common college | University of Michigan - Ann Arbor | University of Pennsylvania |
Here are the differences between health facility administrators' and service directors' demographics:
| Health Facility Administrator | Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 28.9% Female, 71.1% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 8.9% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 8.2% White, 62.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 12% |