Home service consultant vs customer service consultant

Differences between home service consultant and customer service consultant duties and responsibilities

Home service consultant example responsibilities.

• Achieve high sales percentage with consultative, value-focuse customer service approach.
• Utilize CRM systems to effectively manage accounts; leverage competitor and market intelligence to drive offer posture and capture competitor accounts.
• Position apply for are window sales rep, however are assigned to HVAC sales dept.
• Conduct market research and cold calls to identify prospective area homeowners and schedule in-home presentations.
• Work closely with senior management to address future goals, objectives, and reporting.
• Understand and be able to walk customer through different TV, internet, and home security portals.
Show more

Customer service consultant example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
• Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
• Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
• Perform daily closeout procedures on POS.
Show more