Managed Threat Detection Manager (Unit 42 MDR) - Remote
Remote job
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team.
Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business.
As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires.
Your Impact
Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively
Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments
Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base
Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats
Qualifications
Your Experience
At least 3 years of team management experience, global management experience (world-wide team) is a plus
Great interpersonal skills and a proven experience collaborating with customers
Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals
Basic hands-on coding skills (e.g. Python)
Excellent written and oral communication skills
Experience investigating targeted, sophisticated or hidden threats
Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise
Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools
Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc.
Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged
Advantages
Having worked in SOC analysis or an investigation environment
Having worked in Incident Response environment
Additional Information
The Team
The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques.
Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Project Manager
Remote job
Job Title: Project Manager
Reports To: Director of IT
The Project Management is responsible for establishing and driving PPAI's enterprise-wide project management strategy that supports organizational effectiveness, efficiency, and accountability. Reporting to the Director of Technology, this role partners across all departments to implement consistent project practices, oversee the use of project management tools, and ensure teams are aligned, informed, and equipped to deliver on key initiatives. This position is critical to organizational success, combining strategic thinking with hands-on execution, while bringing structure, clarity, and process rigor to projects that advance the PPAI's mission and goals. The role will also provide some direct Project Management, as-needed, within the Technology business unit for related initiatives.
Key Responsibilities
Project Management Strategy & Framework (30%):
Design, implement, and maintain an enterprise-wide project management strategy that standardizes processes, drives efficiency, and aligns with organizational goals.
Establish frameworks, workflows, and documentation standards to guide project planning, execution, and evaluation across departments.
Promote organization-wide adoption of project management best practices through training, resources, and ongoing support.
Project Oversight & Execution (25%):
Lead the planning and execution of cross-functional initiatives, ensuring projects are delivered on time, within scope, and aligned with strategic objectives.
Provide structure and guidance to internal project owners, including scoping, resourcing, timeline management, and risk mitigation.
Collaborate with stakeholders to define project objectives, milestones, and success metrics, ensuring clarity and accountability throughout the lifecycle.
IT Project Support (15%):
Partner with the IT team to provide project management support on department-led initiatives, ensuring alignment with enterprise PM practices.
Help manage technical timelines, vendor coordination, and system implementation projects alongside the Director of Technology and IT staff.
Support clear documentation, change management, and communication processes, updating stakeholders on the progress, risks, and milestones of IT initiatives.
Project Management Platform & Tools Administration (15%):
Serve as administrator for the organization's project management platform (e.g., Asana, Workfront, etc.), managing configuration, access, and ongoing support.
Develop and maintain templates, dashboards, and reporting mechanisms that promote visibility, collaboration, and data-driven decision-making.
Provide training and user support across departments to ensure consistent use and adoption of tools.
Work closely with team members and facilitate collaboration from different departments to drive project outcomes and ensure smooth communication and clear understanding of project goals.
Reporting, Communication & Process Optimization (15%):
Build and maintain project status reports and dashboards to track progress across initiatives and communicate performance to leadership.
Develop contingency plans to address unforeseen challenges and ensure minimal disruption to project timelines.
Identify opportunities to improve project processes and workflows, working collaboratively with teams to implement enhancements.
Foster a culture of accountability and continuous improvement across project teams.
Experience Requirements:
5+ years of project management experience, successfully delivering projects on time and within budget.
Solid understanding of project management methodologies (Agile, Waterfall, Hybrid).
Proficiency in project management tools (e.g., MS Project, Jira, Asana).
3+ years working in IT environments, with experience in IT infrastructure or software projects.
Proven ability to collaborate across teams and manage projects without direct reports.
3+ years of experience communicating with both technical and non-technical stakeholders.
PMP or equivalent certification preferred; Agile certifications are a plus.
Knowledge, Skills, and Abilities:
Project management tools (e.g., Workfront, Jira, Asana)
Strong coordination and collaboration abilities across teams
Risk and issue management
Effective stakeholder communication
Preferred Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
PMP or similar project management certification preferred.
Proven experience managing IT projects with a strong understanding of project management methodologies (Agile, Waterfall, etc.).
Strong organizational, time management, and problem-solving skills.
Exceptional attention to detail.
Excellent communication and interpersonal abilities.
Job Status:
FLSA Status (Exempt / Non-Exempt): Exempt
Compensation (Hourly / Salary): Salary
Job Status (Full-Time /Part-Time /Temp): Full-Time
Daily Schedule (Start time Flexible / Not Flexible): Flexible
Work Location: Position must work from HQ location with Hybrid Remote Work Model
Physical Activity:
Sitting
Standing
Lifting
Pushing/Pulling
Bending/Stooping
Extended work hours, extended weeks (endurance requirement)
Work Environment:
Office environment
Trade show floor or event venues
Temperature controlled environment
Travel: Less than 10%
PPAI is an Equal Opportunity Employer (EOE).
Industry 4.0 Program Manager (LOS ANGELES)
Remote job
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Ready to make your application Please do read through the description at least once before clicking on Apply.
Job DescriptionAbout the role
Project Manager is responsible for planning, organizing, and controlling resources and processes to achieve DD&T project objectives within scope, time, quality, and budget constraints. This role involves managing DD&T projects independently, providing guidance to lower-level professionals, and ensuring alignment with strategic business objectives.
Enabling the site in their Digital & AI journey through the implementation of digital products and integrations using the GMS/GQ Northstar platform, focusing on Digital Manufacturing and Paperless Operations
How you will contribute Project Planning & Coordination
Manage the scope, schedule, cost, and quality of programs and projects to ensure alignment with business objectives
Lead robust IT and Manufacturing Execution System (MES) projects from inception to completion, including infrastructure upgrades, software development, and systems integration.
Manage resource allocation for team members based on their skills and availability to ensure efficient use of resources
Provide comprehensive project oversight and transparent stakeholder communication, including regular updates on progress, risks, and key metrics
Own all aspects of project delivery including schedule management, risk mitigation, stakeholder engagement, and resource planning.
Risk Management
Identify and assess potential risks before they impact project success, with particular focus on scope changes, resource limitations, and technical hurdles.
Design and implement comprehensive risk mitigation strategies, including contingency plans that maintain project momentum while protecting key deliverables.
Communication & Stakeholder Management
Communicate with key stakeholders on status, risks, and accomplishments to ensure successful delivery.
Guide project teams in adhering to governance policies while fostering a culture of compliance and accountability.
Actively engage stakeholders throughout the project lifecycle to align expectations, incorporate feedback, and proactively address concerns
Deliver clear, concise status reports to the leadership team, highlighting progress against key milestones and addressing any changes from planned objectives.
What you bring to Takeda
Education: Bachelors degree in Computer Science, Statistics, Mathematics, or equivalent experience with 5+ years in IT functions.
MES project experience is a plus
Tools & Methodologies: Proficient in SDLC, Agile tools (e.g., Jira, MS Project, Smartsheet), and PMI Methodology.
Technical Proficiency: Experienced in managing multiple technical projects, IT infrastructure, and digital product development.
Project Management: Expertise in stakeholder communication, risk identification, budgeting, strategic planning, and roadmap development.
Analytical Skills: Strong problem-solving, financial analysis, and value realization capabilities.
Communication: Exceptional written and verbal communication skills; ability to simplify technical concepts for non-technical audiences.
Program & Content Management: Skilled in organizing and optimizing project-related information and outcomes.
Teamwork: Comfortable working in cross-functional teams and driving collaboration effectively.
Important Considerations
Physical demands:
Ability to lift, push, pull, and carry up to 10 lbs. This role includes both sedentary work and walking to observe facility activities.
Working environment:
Controlled settings requiring special gowning (covering head, face, hands, feet, and body).
No makeup, jewelry, contact lenses, or artificial nails allowed in manufacturing areas.
Exposure to cold/wet environments, clean rooms, confined spaces, and temperature-sensitive storage conditions.
Flexibility to work multiple shifts, weekends, and overtime as required.
Occasional travel (5%).
What Takeda can offer
We want our employees to succeed in everything they do - at work, at home, and in the community. This is why we offer world-class benefits and access to resources that can support people.
Comprehensive Healthcare: Medical, Dental, and Vision.
Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan.
Health and wellness programs, including onsite flu shots and health screenings.
Generous time off for vacation and the option to purchase additional vacation days.
Community Outreach Programs and a company match of charitable contributions.
Family Planning Support.
Professional training and development opportunities.
Tuition reimbursement.
More About Us
AtTakeda, we are transforming patient care through the development of innovative specialty medicines and first-class patient support programs. Takeda is a patient-oriented company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and aims for excellence in everything we do. We promote an inclusive and collaborative work environment where our teams are united by an unwavering commitment to delivering Better Health and a Brighter Future to people worldwide.
EMPOWERING OUR PEOPLE TO SHINE
Takeda is proud of its commitment to creating a diverse workforce and offering equal employment opportunities to all employees and applicants without distinction of race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information, marital status, or any other characteristic protected by law.
#GMSGQ
#LI-LA1
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - CA - Los Angeles
U.S. Base Salary Range:
$99,500.00 - $156,420.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. xevrcyc U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to ac
Epic Cadence Project Manager
Remote job
What you will find ...
100% REMOTE 6+ months)
PTO days + 401K (auto 3% contribution)
top ranked hospital in the U.S.
What you will do ...
Project Manager for Epic Cadence & Referrals
Epic Cadence & Referral build validation
Project Manage Referrals & Online Scheduling
Identify potential roadblocks to project milestones & goals
Organize project timelines, resources, and document progress
Facilitate meetings for Epic Cadence analysts
Liaison with Epic MyChart team to ensure project alignment
Wish list ...
3+ years Epic Cadence build
2+ years Epic project management or team lead
REQUIRED Epic Cadence Certification
REQUIRED align with PST hours
Epic Referrals design & build
MyChart a plus
Senior Project Manager (Banking Risk & Compliance)
Remote job
Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!
Project Manager - Banking Risk, Compliance & SOX
Location: Hybrid (3 days a week) in either Auburn Hills, MI or Frisco, TX
Type: Contract with options to extend or be hired directly
Industry: Banking / Financial Services
Job Summary
We are seeking an experienced Project Manager with strong SOX, Risk, and Compliance experience in the Banking sector. This role will lead end-to-end project delivery across regulatory compliance, internal controls, audit readiness, and risk initiatives. The ideal candidate has hands-on experience working with banking processes, regulatory requirements, and cross-functional teams in a financial institution.
Key Responsibilities
Lead end-to-end project management for SOX, audit, risk, and compliance initiatives.
Manage full SOX lifecycle activities, including scoping, walkthroughs, documentation, testing coordination, and remediation.
Partner with Internal Audit, Risk, Compliance, Finance, IT, and business lines to support regulatory expectations (SOX 404/302, OCC, FRB, FDIC, FFIEC).
Drive risk assessments, control gap analysis, remediation plans, and process improvements.
Coordinate and support internal/external audits and regulatory exams.
Develop project plans, RAID logs, timelines, and executive reporting dashboards.
Ensure documentation accuracy and compliance with internal control frameworks (COSO, COBIT).
Facilitate stakeholder meetings, workshops, and cross-functional governance sessions.
Required Qualifications
5-10+ years of experience in Project Management within Banking or Financial Services.
Strong background in SOX, Risk Management, Internal Controls, Audit, or Regulatory Compliance.
Experience with key banking processes (e.g., Lending, Deposits, Payments, Treasury, Financial Reporting, Core Banking Systems).
Solid understanding of SOX 404/302, ITGCs, and banking regulatory frameworks (OCC, FRB, FDIC, FFIEC).
Proven ability to manage multiple projects with competing priorities.
Excellent communication, documentation, and stakeholder-management skills.
Proficiency with project tools such as Jira, MS Project, Confluence, or Smartsheet.
Preferred Qualifications
Certifications: PMP, CISA, CRISC, CIA, CRCM, or similar.
Experience supporting OCC/FRB/FDIC regulatory exams.
Familiarity with NIST, ISO 27001, SOC 1/2, or cybersecurity control frameworks.
Background in Lean/Six Sigma or process improvement methodologies.
Key Competencies
Strong analytical and problem-solving ability.
Detail-oriented with rigorous documentation skills.
Able to work across all three lines of defense.
Skilled in building consensus and influencing stakeholders.
OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Transportations Project Manager
Remote job
Warehousing Data Input Management on Smartsheet
Key Responsibilities:
Enter, update, and maintain warehousing and shipment data in Smartsheet.
Review and edit transportation information, including shipment coordinates and status updates.
Perform data validation and quality checks to ensure accuracy across all records.
Use Excel to filter, sort, and apply basic formulas to analyze or clean data.
Conduct web-based research to find, verify, or update shipment, vendor, or logistics information.
Collaborate with program or operations teams to resolve data discrepancies.
Support general supply chain documentation and reporting as requested.
Required Qualifications:
1-2 years of experience in supply chain, logistics, warehousing operations, or related fields.
Hands-on experience with Smartsheet for data entry, tracking, and updates.
Strong Excel proficiency: filtering, sorting, basic formulas (VLOOKUP/SUMIF is a plus).
Ability to work with transportation data, including coordinates and shipment information.
Strong research skills and the ability to locate and verify information online.
High attention to detail, accuracy, and consistency in data handling.
Ability to work independently as a contractor and meet deadlines.
Preferred Qualifications:
Experience with logistics systems, TMS, or WMS platforms.
Familiarity with shipment routing, freight terms, or transportation documentation.
Strong communication skills and comfort working in a remote work environment.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Kavisha
Email: ******************************
Internal Id: 25-54509
Entry Level Project Manager (Remote)
Remote job
The entry level Project Manager role is responsible for leading, managing, and tracking project activities. The candidate is expected to manage customer expectations, provide project reporting and documentation, and promote collaboration among stakeholders. Ensure that the project goals and objectives are met within the planned scope, schedule, and cost. The person will handle decision-making and liaison with the project sponsor.
RESPONSIBILITIES:
Oversee and lead projects in a traditional waterfall and/or Agile project environment.
Develop the project plan and schedule including tmelines, milestones, and resources
Lead project meetings to achieve desired objectives and outcomes.
Create applicable project deliverables and deliver reporting.
Ensure project aligns with PMO guidelines, policies, and standards.
Identify project risks and develop effective mitigation plans.
Implement measures to ensure utmost quality of project deliverables.
QUALIFICATIONS:
A Bachelor's Degree with a major in Business, Marketing, Computer Science, Engineering, Accounting, Finance, Psychology, or other related discipline is preferred.
Proven problem solving, negotiation, organizational, and time management skills.
Good oral and written communication skills.
Basic computing knowledge.
WE OFFER:
Flexibility to work remotely
Positive and team-oriented work environment
Attractive Salary Package (65K 90K)
TRAINING PROCESS:
5 weeks online training
Hands-on industry standard training experience
Training start date: Friday July 18th, 2025 (starts 6pm EST)
2 days training schedule (Friday 6pm 8pm and Saturday 10am 1pm EST)
Simulated case studies and real project examples
Send resume to to apply. You may also contact us at ************.
COMPANY DESCRIPTION
TBS Solutions LLC is a fast-growing Information Technology and Business services company. We are the go-to Business Analysis, Project Management, and Agile Scrum professionals in the DMV area. We have many years of remarkable industry knowledge and experience that will help you realize your dreams of securing a profitable and sustainable career with a bright future.
Enterprise Applications Manager
Remote job
We are seeking a highly skilled ERP & Business Applications Engineer to lead the administration, development, and optimization of our NetSuite ERP environment and its surrounding systems.
This role will be instrumental in managing Field Services Management (FSM), API integrations (including Celigo), and other business-critical platforms. The ideal candidate will possess strong technical expertise, business acumen, and a passion for driving operational excellence through systems.
This role will be on a small team with no direct reports, so someone with strong technical expertise and the ability to perform well individually with little management will be ideal for this role.
Key Responsibilities:
Administer and develop the NetSuite ERP platform, including FSM and AvaTax modules.
Design, implement, and maintain integrations using Celigo and other middleware/API tools.
Collaborate with cross-functional teams to gather, interpret, and translate complex business requirements into scalable system solutions.
Develop and maintain custom scripts, workflows, and automation within NetSuite.
Lead and coordinate testing efforts for new features, enhancements, and integrations to ensure quality and reliability.
Create and maintain comprehensive documentation for systems, processes, and configurations.
Deliver end-user training and support to ensure effective system adoption and usage.
Manage data integrity, identity access, and governance processes across platforms.
Monitor system performance and proactively identify opportunities for improvement.
Desired Qualifications:
5+ years of experience administering and developing within NetSuite ERP.
Hands-on experience with NetSuite FSM.
Proficiency in SuiteScript, REST/SOAP APIs, and integration platforms (e.g., Celigo).
Strong understanding of business processes across finance, operations, and service delivery.
Proven ability to gather and analyze complex business requirements.
Experience in testing, documentation, and user training.
Familiarity with data governance and identity management best practices.
Excellent communication and project management skills.
Ability to work independently in a remote environment.
Why Join Us?
Fully remote work environment within the United States
Opportunity to lead and shape enterprise systems strategy
Collaborative and innovative team culture
Competitive compensation and benefits
Exponential Power offers a competitive salary and benefits program including medical, dental, vision, life and disability insurance, FSA accounts and 401(k).
Exponential Power is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation or preference, national origin, ethnicity, ancestry, disability, veteran or marital status, arrest or conviction record, use/non-use of lawful products of work premises non-work time, or any other status protected by state, federal, or local law.
Senior Technical Project Manager
Remote job
Role Type: 6-Month CONTRACT (potential for contract extension, based on candidate performance)
Clearance: Must have a Public Trust clearance
Job Description
We are seeking a highly skilled Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. In this role, you'll serve as the bridge between business stakeholders and technical teams, driving digital transformation projects that directly impact how government services are delivered to millions of citizens.
Your day-to-day will involve leading cross-functional project teams through Agile development cycles, managing stakeholder relationships across multiple federal agencies, and overseeing the implementation of cutting-edge contact center technologies. You'll be responsible for translating complex business requirements into actionable technical specifications, ensuring projects meet federal compliance standards including FedRAMP, and continuously optimizing contact center operations to deliver exceptional citizen experiences.
Duties and Responsibilities
Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization projects, from initiation through closeout.
Coordinate cross-functional teams including federal business owners, OCIO staff, GSA representatives, and vendors to ensure alignment and clear communication.
Oversee Salesforce platform implementations and enhancements across Service Cloud, Experience Cloud, Knowledge Management, and Analytics while ensuring FedRAMP compliance.
Manage Contact Center technology deployments including IVR design, call routing, self-service automation, and CRM integration.
Professionally interact with external customers to understand and document agency mission needs and requirements.
Collaborate with business stakeholders to gather and translate functional requirements into technical specifications, user stories, and use cases.
Analyze current business processes to identify opportunities for automation and process improvement using Salesforce capabilities.
Conduct daily Scrums and lead Agile ceremonies, with particular focus on backlog refinement.
Manage customer-facing requests including standard service requests, SLA commitments, and Change Management processes.
Develop labor estimates and project schedules while tracking spending to ensure delivery within budget constraints.
Implement performance metrics and conduct quality audits to ensure contact center operations meet federal quality standards.
Drive innovation and continuous improvements by identifying technical solutions that enhance efficiency and user experience.
Develop solution architecture for contact center technologies including CCaaS, CRM systems, and telephony platforms.
Provide weekly project status reporting to both internal leadership and external stakeholders.
Support recruiting, training, and onboarding of contact center agents to maintain optimal staffing and skill levels.
Required Experience/Skills
Bachelor's degree with 12+ years of relevant experience OR Master's degree with 10+ years of relevant experience (additional relevant experience may be accepted in lieu of degree).
PMP Certification (required).
Salesforce Certifications including Administrator and Service Cloud (required).
Scrum Master Certification (required).
Extensive Salesforce expertise across Service Cloud, Experience Cloud, Knowledge Management, and platform integrations.
Hands-on experience with Contact Center solutions such as NICE CXone, Amazon Connect, or equivalent cloud CCaaS platforms.
Proven experience managing and optimizing contact center operations including workforce management, quality monitoring, and performance metrics.
Background in solution architecture with hands-on experience in CCaaS, CRM systems, and/or telephony technologies.
Demonstrated ability to lead innovation initiatives and implement continuous improvements within contact center environments.
Experience with Agile methodologies and facilitating Agile ceremonies.
Proven ability to develop labor estimates and schedules for complex IT projects.
Track record of managing project spending according to budget.
Strong leadership skills with ability to manage and motivate virtual teams.
Detail-oriented with strong analytical, communication, organizational, and time management skills.
Ability to work effectively in a fast-paced, virtual team environment.
U.S. Citizenship and ability to obtain a government-issued Public Trust clearance (required).
Nice-to-Haves
8+ years of experience in program and project management with focus on IT and contact center operations.
6+ years of experience leading IT projects built on the Salesforce platform.
5+ years of experience applying Agile/Scrum methodologies to IT modernization projects.
5+ years of experience documenting customer journeys and writing user stories.
Knowledge of UI/UX design principles.
Experience writing test cases and testing IT applications.
Experience implementing chatbots and/or other AI-based solutions.
Previous experience working with Federal government customers and understanding federal procurement processes.
Knowledge of contact center technologies such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, and Intelligent IVR/speech recognition.
Experience recruiting and training contact center agents.
Education:
Bachelor's degree required (Master's degree preferred). Relevant experience may be considered in lieu of degree requirements.
Pay & Benefits Summary:
Pay Rate: $83.35 per hour
Competitive benefits package including health, dental, and vision insurance
Flexible remote work arrangement
Project Manager
Remote job
Founded in 1991, Giuliani Construction & Restoration, Inc. has been committed to providing professional, timely, and personable services to its diverse clientele. Specializing in disaster mitigation and comprehensive repair services, the company aims to offer exceptional service, fair pricing, and a seamless experience. Operating across three prime locations-San Francisco, San Jose, and Concord-Giuliani Construction & Restoration has established itself as a trusted provider in the Greater Bay Area. The company is available 24/7 to deliver reliable and proven results to its clients.
Role Description
This is a full-time hybrid role for a Project Manager based in Concord, CA, with flexibility for remote work when appropriate. The Project Manager will oversee the planning, coordination, and execution of restoration and construction projects to ensure timely and successful completion. Responsibilities include managing project schedules, inspecting worksites, coordinating resources and logistics, and communicating effectively with clients, team members, and stakeholders. The role requires maintaining high standards in both project quality and client satisfaction while adhering to timelines and budgets.
Qualifications
Proficiency in Project Management and ability to oversee project timelines, budgets, and deliverables.
Experience in Expediting and Expeditor tasks to ensure workflow efficiency and minimize delays.
Strong Inspection skills to evaluate project progress and adherence to safety and quality standards.
Familiarity with Logistics Management to coordinate materials, staff, and other essential elements for project completion.
Excellent organizational and problem-solving skills with the ability to manage multiple projects simultaneously.
Strong communication and interpersonal skills for effective collaboration with clients, contractors, and team members.
Bachelor's degree in construction management, engineering, or related field, or equivalent work experience is preferred.
Knowledge of construction and restoration processes, codes, and best practices is a plus.
myQ Enterprise Implementation Manager
Remote job
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.
This is a role within Chamberlain Group's (CG) Emerging Business Group within the Commercial Business Unit, designed to lead CG's go-to-market efforts for cutting-edge facility-focused software. A successful incumbent is responsible for (i) Developing and executing project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget (ii) Communicating with stakeholders to identify and resolve issues throughout implementation process (iii) Managing all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partnering with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions. Requires 7+ years of experience in a customer facing role and/or project management role and a minimum of a Bachelor's degree.
Responsibilities
• Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation
• Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget
• Communicate with stakeholders to identify and resolve issues throughout implementation process
• Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions
• Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics
• Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability
• Ensure all testing scenarios have been documented and have passed testing prior to solution go-live
• Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success
• Conduct training on the new software or system to users who will be impacted by the implementation
• Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation
• Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget
• Communicate with stakeholders to identify and resolve issues throughout implementation process
• Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions
• Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics
• Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability
• Ensure all testing scenarios have been documented and have passed testing prior to solution go-live
• Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success
• Conduct training on the new software or system to users who will be impacted by the implementation
• Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively
• Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG's values and behaviors.
• Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group's reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.
Minimum Qualifications
• Bachelor's degree in related field
• 7+ years in customer facing role and/or project management role
• Experience with contract negotiations
• Experience leading process improvement projects
• Experience working with software
• High sense of urgency
• Strong sense of Customer Advocacy
• Proven track record of successful project implementations
• Excellent communication, presentation, and interpersonal skills
• Ability to work independently and with a team to meet deadlines
• Ability to recognize and articulate trends and insights across the customer
Preferred Qualifications
• Bachelor's degree in business (Supply Chain preferred), engineering (Industrial preferred), Master's Degree in related discipline
• Lean Six Sigma Green Belt Certification
• PMP certification
• Experience in access control
• Experience in facility management
• Experience with WMS, YMS, TMS implementation
#LI-JS1
#LI-Hybrid
The pay range for this position is $127,387.00 - $217,326.50; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence **************************.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
Auto-ApplyEdibles Implementation Manager
Remote job
The Role
This role requires 60-75% Travel.
The Manager, Edibles Implementation will be directly responsible for scaling and deploying processes for cannabis infused edible products. This position will work with our Product Development team to determine scaled procedures for newly validated innovations. Once the scaled process is validated, the Edibles Implementation team is responsible for scaling the process up in our various Manufacturing facilities. Responsibilities associated with the technical role include supporting the Product Development team, supporting sites for new product validation runs, troubleshooting processing issues, escalating issues, documenting process deviations, supporting sites to quickly remedy production issues while providing best practices guidance. Green Thumb is growing fast, and as our Manager, Edibles Implementation, you will be tasked with supporting the evolving demands of our fast-paced business. You must have constant curiosity, a strong capability to train others, passion for our products and maintain a team first mentality.
Responsibilities
Technical Expertise:
Extensive knowledge on edibles manufacturing processes, chemistry, and processing equipment.
Stay up to date with the latest advancements in food processing technologies and best practices.
Provide expert guidance to our manufacturing sites on food processing methods, equipment, and techniques to optimize production processes.
Address and resolve technical issues, equipment malfunctions, and unexpected challenges in edibles processing.
Process Improvement:
Continuously assess and improve processing methods and operations for efficiency improvements, cost-effectiveness, and product quality.
Recommend and implement process enhancements or automation where applicable.
Instill optimized processes at manufacturing sites and challenge the status quo.
Execute small batch experimentation to support all levels of formulation, scalability, automation, and national processing deviations.
Training and Education:
Provide training and guidance to production team on new product SOP's, best practices, safety protocols, and equipment operation.
Create and deliver educational materials and refresher workshops as needed.
Develop and transfer all pertinent documentation for a vertical, reliable and sustainable technical transfer for any new process.
Team Management and Development
Recruit, mentor, and manage other professionals responsible for supporting our production sites.
Foster a collaborative and innovative work environment, encouraging cross-functional collaboration with other departments, including operations, quality assurance, and supply chain, to bring new products to market successfully.
Set clear performance expectations, conduct regular performance reviews, and provide constructive feedback to ensure constant growth of our GTI team members.
Documentation and Reporting:
Maintain accurate records of production processes, quality control, and necessary safety measures/PPE required.
Assist with the development of batch production records templates, SOP's, work aids and site readiness documents for a successful product launch.
Prepare reports for management and regulatory authorities as required.
Support product specification development and reviews as needed to maintain speed to market for new products.
Food Safety, Quality and Compliance:
Work with corporate quality team to ensure food processing operations meet all relevant regulatory and safety standards, such as FDA, USDA, and local health department guidelines.
Develop and implement quality control protocols to maintain consistent product quality and safety.
Identify and address any quality-related issues promptly and escalate to leadership with action plan.
Aid compliance and accuracy involving product tracking, product security, and product creation.
Safety & Compliance
Be aware of hazards in the workspace.
Retain and understand department specific training.
Report safety incidents/ concerns and comply with follow-up actions.
Be compliant with area safety requirements, state regulations and PPE requirements.
Follow GMP, biosecurity, sanitation or other quality and compliance requirements.
Perform record keeping accurately and completely as directed by a lead or supervisor.
Maintain and calibrate tools, equipment and machinery as directed by a lead or supervisor.
Report and escalate safety & quality concerns.
Working Conditions
While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing and repetitive motions.
Must be able to repetitively climb ladders and/or stairs and work from elevated platforms.
Must be able to sit and/or stand for extended periods of time while maintaining focus.
Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance) AND must be able to do so with extreme care and caution when working with product.
Must be able to work in an environment that is 85+ degrees and 70% humidity for extended periods.
Ability to work in a fast-paced, changing, and challenging environment.
Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil).
Qualifications
Associate or bachelor's degree preferred in related STEM discipline such as chemistry, biology or physics.
Extensive hands-on experience in food processing, preferably in various product categories.
In-depth knowledge of food safety regulations and industry standards.
The ability to travel 50-75% of the time and many times with short notice.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in cross-functional teams.
Strong organizational and project management skills.
Ability to plan, design experiments, and problem solve.
Effective time-management skills and ability to multi-task
Capability of troubleshooting, fixing, and services a wide range of equipment and software without assistance.
Excellent verbal and written communication skills with coworkers and management.
Understanding & adhering to applicable federal, state and local laws and regulations as they pertain to the industry, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.
Additional Requirements
Must pass any and all required background checks
Must be and remain compliant with all legal or company regulations for working in the industry
Must possess valid driver's license
Must be a minimum of 21 years of age
Must be approved by state badging agency to work in cannabis industry
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Green Thumb Pay Range$110,000-$140,000 USD
Auto-ApplyImplementation Manager
Remote job
What we're doing:Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review.
We're here to change it.
Vesta is the next-generation system of record to power the multi-trillion mortgage market. We believe that we are overdue for a core transformation - that in order to build a fully automated process and fully digital customer journeys, lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows.
Who we are:Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefiting financial institutions and their customers.
And, we're not alone.
We've raised $55M from top tier investors, including Andreessen Horowitz, Bain Capital Ventures, Conversion Capital, Zigg Capital, and Index Ventures.
We believe that our team is our greatest competitive advantage and take pride in having a team of exceptional humans. As a team, we value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to be part of building the infrastructure that will power the future of the finance industry, we would love to hear from you!
Who you are:You're looking to join an early-stage team to build something BIG and industry changing. You love coming up with creative solutions to complex problems, working with customers to understand their goals and needs, and managing large scale, enterprise-level projects.
You are deeply customer focused, empathetic, and comfortable advocating for both the needs of the customer as well as the needs of the company. You aren't intimidated about saying no when necessary to get to the right outcome.
You have experience navigating large scale projects that touch a wide variety of executive, business, and technical stakeholders, as well as experience juggling several different workstreams at a time.
You understand how software is deployed within mature enterprise organizations and you marry that with tight project planning and actioning.
You're a company builder and team player - you're excited to shape and grow the product alongside the culture and operating rhythm of the company.
About the role: As an early implementation manager at Vesta, you'll work closely with the team to:
lead end to end implementation projects with our clients, from sales handoff through user testing and post-go-live, managing multiple stakeholders and critical timelines, all while ensuring we set the foundation for our customers ongoing success.
become a Vesta product expert, understanding the nuances of how our product supports our customer's wide ranging needs, overseeing the configuration and customization of the LOS, and acting as a solutions consultant throughout the implementation lifecycle.
collaborate with cross-functional teams, in particular sales, product, design, and engineering, to ensure we deliver the right expectations, solutions, and development velocity for our clients.
develop and maintain project documentation, such as project plans, status reports, etc, to help internal and external teams assess progress, next steps, and to help mitigate potential risks and issues.
build strong relationships with our customer stakeholders, acting as a trusted advisor and single point of contact for all implementation related work.
Note: We don't expect you to come in understanding every nuance of the mortgage industry. However, being successful in this role will require a high degree of curiosity and willingness to understand the mortgage ecosystem.Benefits and Perks
Robust medical, vision, & dental coverage (~100% of employee premiums are covered)
401(K) plan offering
Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!)
Remote-first culture with a hub in San Francisco
Generous Work-From-Anywhere & Wellness Benefits
Monthly Doordash benefits
Open & encouraged flexible time off
Company offsites to get to know the team!
Our cash compensation amount for this role is targeted at $130,000 - $170,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. As part of our onboarding process, we participate in the E-Verify program.
Auto-ApplyImplementation Manager
Remote job
At Sirona Medical, we're building software that enables physicians to work as fast as they can think.
Each year in the U.S., billions of patient images are captured-and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That's where Sirona comes in.
We're a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS-a unified, AI-powered operating system powering the entire radiology workflows.
How Sirona Solves the Problem
Sirona is uniquely positioned to transform the way radiology is practiced. We're delivering the organizational shift that both individual radiologists and entire practices urgently need:
A unified, intuitive, and platform-agnostic solution
A streamlined workspace that makes every part of the radiologist's workflow faster and easier
The freedom to read from anywhere, for anyone
By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists-and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes. For more information, please visit ********************************
Sirona Medical is seeking an Implementation Manager who will play a pivotal role in orchestrating customer success by driving the seamless execution and implementation of our innovative radiology solutions for our valued clients. In this integral position, your creative mindset and adaptability will be paramount as you collaborate closely with clients and internal stakeholders to craft and tailor solutions that not only meet but exceed customer expectations.
This role can be remote working out of the United States.
Key Responsibilities:
Serve as the main point of contact for the successful implementation of our radiology solutions in practices of all sizes, guiding the process from contract execution to Go Live and stabilization
Develop and execute strategic project plans that serve as not just milestones but gateways to client satisfaction and enduring partnerships
Collaborate effectively with cross-functional teams, including Sales, Product Development, Customer Support, and Integrations, to ensure a seamless integration process and uphold client satisfaction
Anticipate and adeptly navigate potential project risks, proactively identifying challenges and presenting creative solutions
Conduct regular status meetings with clients and internal teams, providing clear and concise updates on project progress
Establish and nurture strong relationships with key client stakeholders, serving as the primary point of contact throughout the implementation process
Coordinate the product release process as it pertains to client stakeholders, ensuring timely and high-quality solution releases that meet end users' needs
Key Qualifications:
An in-depth understanding of the radiology field and a keen awareness of the unique challenges associated with implementing technology solutions in this domain
A proven track record of successfully managing PACS implementations (5+ years) and other large-scale projects
Extensive experience in stakeholder management, with the ability to navigate and influence at all levels (executive, end user, etc.)
Strong problem-solving skills, with the capacity to think strategically and make data-driven decisions
Preferred Qualifications:
PMP certification
Previous experience with PACS implementations is highly preferred
Previous experience in a startup or fast-paced environment is highly preferred
Note:
As a startup, this role may require additional responsibilities and flexibility beyond the scope outlined above. Adaptability and a willingness to embrace new challenges are key attributes for success in this position.
Working Conditions:
Travel required, up to 50% certain months, based on customer onboarding activity
Remote work is acceptable for the right candidate.
Benefits:
Stock Options
Medical, dental, vision insurance
Life insurance
Maternity and Paternity Leave
401K matching
Apple equipment
Sponsorship for conferences, continuing education, etc
Dynamic role-technological innovation is at the core of our business
Growth and learning opportunities from a startup environment include working closely with an international team of scientists, engineers, platform architects, programmers and professionals
The annual US base salary range for this full-time position is $110,000 - $135,000 + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Auto-ApplyManager, SMB Implementation
Remote job
Ready to be a Titan? We accompany our customers every step of the way from the moment they partner with us to their transition to the Customer Success Team. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two and have a desire to push yourself to your maximum potential, our Customer Success team is where you belong. ServiceTitan is looking for a Manager for the SMB Implementation Team to support the growing international market of Australia . In this role, you will become a critical member of the core team, influence the company's continued success, and help shape the future of the Home Services Industry. The ideal candidate will have experience in software implementation, escalation management, product solutioning and strategic planning.
What you'll do:
Support and manage a team of 6-9 Implementation Managers (US and AUS based) that will report directly to you
Achieve quarterly goals as determined by Leadership in conjunction with Onboarding Management
Actively manage the pipeline of accounts under each of your Implementation Managers for optimal efficiency and tracking
Ensure compliance of your team with outlined processes
Act as the primary point of contact for all customer escalations within your team
Work cross-functionally with managers in other departments to build process flows that affect multiple teams
Help train, coach, performance manage and support the onboarding of new employees on your team, including interviews for potential new team members
Core Hours: M-F 10am - 7pm PST. Flexible Fridays (AUS Sat) with occasional need to flex US Sunday (AUS Monday)
What you'll need:
5-7 years of professional experience which includes at minimum 1-2 years in each of the following areas: Management, Software Implementation, and Client Relationship Management
Excellent emotional intelligence, patience and active listening skills
Ability to coach, motivate and lead resources in a challenging and fast-paced environment
Exceptional project management and organizational skills. Proven ability to manage multiple moving pieces at a time while paying strict attention to detail.
Ability to resolve customer escalations, focusing on results-oriented outcomes and customer satisfaction
A track record of being a team player and leader with strong interpersonal and communications skills
Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to adapt quickly to a changing landscape
Ability to travel to Australia. Less than 5%
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
Auto-ApplyOnboarding & Implementation Manager
Remote job
The Onboarding & Implementation Manager is key driver of customer success, overseeing the complete onboarding lifecycle for new and expanding clients. This role ensures seamless integration into Future Tech's ecosystem through structured coordination, transparent communication, and operational precision. By managing account setup, service configuration, and cross-departmental alignment, the Manager enables scalable global service delivery and an exceptional customer experience.
Beyond day-one execution, this role partners closely with Quality Assurance (QA) to address Operational Audit findings and drive continuous improvement initiatives. The Manager proactively identifies recurring bottlenecks, process inefficiencies, and customer pain points, implementing corrective actions to enhance scalability and customer satisfaction. They also ensure that all process documentation remains current and reflective of evolving best practices, reinforcing Future Tech's commitment to operational excellence and a best-in-class customer experience.
This is a U.S.-based remote position. The work hours are Monday - Friday, 8:30a -5:30p Eastern time. Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO.
This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. Key Responsibilities
Customer Onboarding & Implementation Management
Lead and manage the full lifecycle of the customer onboarding process through go-live.
Ensure customers have a clear understanding of Future Tech's onboarding milestones, deliverables, and service expectations.
Coordinate internal readiness activities:
Account Creation
Customer Portal
Hardware Ordering / Procurement (A Stock)
B Stock Processing (“Get a Computer,” “Return Equipment,” “Refresh”)
Warehouse Processing / Services
Configuration Services (Asset Tagging, Imaging, Software Installations, etc.)
Reporting (Service Levels, KPIs, ASN, Invoicing, etc.)
Serve as the primary point of contact for onboarding-related inquiries and updates.
Cross-Functional Collaboration
Partner with Global Supply Chain and Purchasing to ensure products, pricing, and service offerings are properly configured and globally aligned.
Collaborate closely with Sales, IT, Finance, and Operations to confirm all customer requirements are documented, validated, and delivered.
Facilitate communication and coordination between internal departments, vendors, and customer stakeholders to maintain full transparency throughout the onboarding process.
Customer Experience & Success
Design and execute an onboarding journey that provides a positive and consistent customer experience across all engagements.
Proactively identify and address potential roadblocks to ensure timelines and service quality standards are met.
Collect customer feedback post-onboarding to identify opportunities for continuous improvement and customer satisfaction.
Documentation & Reporting
Develop and maintain onboarding documentation, including customer setup guides, process workflows, and operational readiness checklists.
Prepare and maintain implementation documents, including technical specifications, and work instructions.
Provide regular status reports, risk assessments, and performance summaries to senior leadership and customer stakeholders.
Track and report onboarding metrics (time-to-launch, error rate, customer satisfaction) to measure process efficiency.
Risk Management & Compliance
Identify and mitigate potential onboarding risks, including data, compliance, and logistical challenges.
Ensure all onboarding activities comply with internal policies, customer agreements, and applicable regulations.
Continuous Improvement
Lead debriefing sessions with internal teams and customers to capture lessons learned and process enhancements.
Contribute to developing scalable onboarding methodologies and tools for future customers.
Qualifications and Skills
Education:
Bachelor's degree in Information Technology, Business Administration, Supply Chain, or a related field.
Certifications in ITIL, Customer Success Management, Project Management or Process Improvement are a plus.
Experience:
3-5 years of experience in customer onboarding, implementation, or service transition within a technology or hardware reseller environment.
Strong background in cross-functional coordination (Sales, Procurement, IT, Supply Chain).
Experience managing customer-facing initiatives and ensuring service delivery excellence.
Skills:
Customer Success Orientation: Proven ability to deliver exceptional onboarding experiences and build trust with customers.
Organizational & Coordination: Strong ability to manage multiple implementations simultaneously with attention to detail.
Vendor & Partner Collaboration: Skilled in coordinating with vendors, IT, accounting, purchasing, logistics, and supply chain teams to align deliverables.
Communication: Excellent written and verbal communication skills, capable of translating technical information.
Analytical & Problem-Solving: Able to identify bottlenecks, propose solutions, and optimize processes.
Technical Skills:
Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experience with CRM or onboarding software (ServiceNow, etc.) preferred.
Familiarity with IT systems, hardware, cloud solutions, and configuration services beneficial.
Strong documentation skills with experience translating complex workflows into clear, structured SOPs and training materials.
Soft Skills:
Exceptional interpersonal and teamwork skills.
Customer-first mindset with a focus on long-term relationship building.
Adaptability to changing priorities and customer requirements.
Strong initiative and accountability in driving results.
Working Conditions
Full-time position; occasional travel may be required for customer visits or cross-functional workshops.
This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.
Additional Information
The Customer Onboarding & Implementation Manager will play a key role in shaping the first impression of Future Tech's services, ensuring new customers experience a seamless, efficient, and value-driven introduction to our organization. This role provides the opportunity to partner with a diverse global team and directly impact customer satisfaction and long-term retention.
Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Auto-ApplyEnterprise Implementation Manager - Windchill admin experience
Remote job
⚡️ Why Altium?
Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.
Constant innovation has created a transformative technology, unique in its space
More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry
The Enterprise Implementation Manager works with customers on the successful deployment and production rollout of Altium Enterprise Solutions (AES). You will influence both internal and external stakeholders, demonstrate value, deliver PLM best practices, and efficiently resolve internal and external issues. The EIM bridges the gap between Altium Sales, Customer Success (Technical Support), and R&D organizations.
A day in the life of our Enterprise Implementation Manager:
Project manage the PLM modules of the customer's deployment plan.
Use in-depth knowledge of client, industry, business processes, deep knowledge of the PLM, and technical expertise to drive and increase adoption and usage of AES.
Collaborate with Altium's Customer Success (Technical Support) and R&D organizations to ensure the timely resolution of issues, and propose solutions that continually add value to the customer.
Manage escalation of deployment blocking issues, and coordinate related activities with Sales, R&D, and Customer Support.
Build excellent customer relationships, and influence the adoption of recommended best practices.
Who We're Looking For
Expertise in PTC Windchill, Siemens Teamcenter, Arena required
Deep technical knowledge of PLM systems and integration challenges
10 + years experience in client-facing role electronic Design Automation (EDA) experience a plus
Must be able to engage customers at both a business and technical level
Must be results-oriented and highly effective in a matrix organization while working remotely
Able to travel 30%
Bachelors/Masters degree in Electrical Engineering, or equivalent degree and experience
United States Benefits
🏥 Medical, Dental, Vision Plans and HSA and FSA accounts
❤️ Basic Life and AD&D insurance; disability coverage where applicable
🌅 Retirement 401(k) Plan Option with Altium match
🧘 Employee Assistance Program
🏖 Paid holidays plus a “Choice Day” off per quarter
✈️ Paid time-off on arising schedule upon key milestones
🤒 Sick time for Dr. appointments or family health needs
👶 Family medical, maternity, paternity, and military leave
🏡 Flexible working arrangements available based on role and location
🥳 Employee referral program
🖥 Home internet allowance
🌍 Remote working abroad program
📚 Professional development support and resources
🥪 Free lunch, snacks, and drinks in the office
🚗 Free parking
The salary range for this role is
$139,000-$159,000 OTE
. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.
🏢 Our hybrid schedule
Our global hybrid model allows employees to work remotely two days per week. Our designated In-Office Days are Tuesday, Wednesday, and Thursday. This is when we come together in-person as a team to collaborate, learn from one another, and accelerate innovation.
Some exceptions apply.
🌍 Also, we would like you to know We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
💡 Learn more about why a career at Altium is an opportunity like no other: *******************************************
✈️ Altium Benefits: **************************************
👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.
Auto-ApplyBusiness Systems Manager, ERP
Remote job
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Connection has a fantastic opportunity for a Business Systems Manager. This is a remote position and offers benefits and a bonus plan.
The Business Systems Manager plays a key leadership role overseeing financial and operational technology systems to ensure efficiency, scalability, and alignment with business objectives. This position manages system strategy, integrations, process improvements, and project delivery across ERP, Payroll, Expense Management, and related financial platforms. The role partners closely with Finance, Operations, and IT to optimize workflows, enhance data accuracy, and drive digital transformation initiatives.
Responsibilities
* Lead the administration, integration, and enhancement of financial and operational systems, ensuring reliability, security, and performance.
* Collaborate with cross-functional stakeholders to align system capabilities with organizational needs.
* Identify process inefficiencies and drive automation and system optimization to improve accuracy and productivity.
* Manage the full lifecycle of system projects including implementation, upgrades, and integrations.
* Oversee vendor management, including evaluations, contracts, and performance reviews.
* Provide strategic leadership to functional and technical teams, fostering collaboration and professional development.
* Ensure compliance with governance standards and maintain clear system documentation.
Requirements
* Bachelor's degree in Business, Information Systems, or related field (advanced degree preferred).
* Proven experience managing ERP and Financial Applications (JD Edwards, Oracle, or similar).
* Strong project management, technical troubleshooting, and stakeholder engagement skills.
* Demonstrated ability to lead cross-functional teams and manage complex system initiatives.
* Excellent communication and analytical abilities; able to translate technical concepts for business users.
* Experience in the construction or engineering industry is preferred.
Business Systems Manager
Remote job
Responsibilities/Essential Functions:
Direct the day-to-day operations and support activities of on-premises Oracle Fusion Middleware Applications (WebLogic, SOA, B2B, WebCenter, OHS, OID, OAM, etc.)
Manage Oracle Cloud backend support and ensure up time for the organization's Customer Portal and ERP platforms, including full-stack knowledge and disaster recovery.
Lead and coordinate change management tickets via ServiceNow and Micro Focus PPM, including Quality Assurance of code and configuration changes.
Support CDN infrastructure for Customer Portal that is hosted on Microsoft Azure Cloud
Management and Deployment of Containerized Applications and Services using Kubernetes; Pushing out New Deployments, Application-Level Upgrades, and Annual SSL certificates renewal.
Maintainenance of on-premises Oracle Fusion Middleware Applications include making changes as required by the organization, patching, and ensuring high availability; Pushing out New Deployments, Keeping applications up to date, and Annual SSL certificates renewal.
Supporting the goals of the company's technological alignment efforts
Seeking out and implementing continuous process improvement opportunities
Supporting internal communications related to business improvements and processes, system upgrades, and enhancements
Responsible for managing a team and performing managerial duties including but not limited to executing on hiring and termination activities, setting goals, evaluating performance, providing mentoring and coaching, and approving vacation and expense reimbursement requests
Overseeing appropriate vendor relationships related to associated technologies, services, and solutions needed to operate enterprise functions
Ensuring accurate and efficient governance policy development and adherence
Report on statuses when requested
Submit all time and expense reporting procedures accurately and timely
Maintain good standing and completion on all compliance related matters (i.e., assigned mandatory trainings, actions required from audits, corporate policies, etc.)
Perform all additional duties and responsibilities based on the direction and guidance of supervisor
Knowledge/Skills/Abilities:
Proven and deep technical knowledge of Oracle Fusion Middleware technologies which includes WebLogic, SOA, B2B, WebCenter, OHS etc.)
Experience in Oracle Cloud Infrastructure (OCI), Oracle Identity Cloud Service (now OCI IAM), Oracle Integration Cloud (OIC), and Kubernetes for managing our Customer Portal backend operations.
Proven ability to be a lead on infrastructure migrations and cross-platform (both Oracle On-Premises and Cloud) support
Ability to collaborate across multiple IT and Business teams to deliver solutions that are aligned with enterprise needs and to stay compliant.
Willingness to grow by seeking out and implementing coaching, suggestions, and guidance from others.
Skilled and proficient in MS Office O365 suite (i.e. Word, PowerPoint, Excel, SharePoint, Teams, Communications Tools, etc.)
Ability to operate with a customer-centric service approach
Ability to establish performance-based relationships with 3
rd
party vendors and technology providers and versed in setting standards and measurements for IT processes
Ability to effectively define a business case, determine return on investment, and measure achievement of the case over time
Ability to manage and work on multiple concurrent deliverables at various stages of development and completion
Strong collaboration and team-building skills with the ability to create consensus around decisions and mitigate conflicts among teams
Strong problem solving and analytical skills
Professional level verbal and written communication skills
Demonstrated attention to detail and quality of work products and communications
Willingness to seek out and implement coaching, suggestions, and guidance from others
Working Environment/Safety Requirements:
Ensure necessary working environment and capabilities to effectively carry out responsibilities in a work from home environment (remote work)
Ability and willingness to handle work related issues during all hours of the day, every day of the week, understanding the responsibility of our organization's requirement for 24/7 production support
Ability, willingness, and flexibility to travel as needed for approved work purposes in accordance with project and management schedules
Experience/Qualifications:
4 to 6 years of demonstrated hands-on experience in Oracle Cloud Infrastructure (OCI), Oracle Identity Cloud Service (now OCI IAM), Oracle Integration Cloud (OIC), and Kubernetes for managing our Customer Portal backend operations.
Experience with the use of Project Management methodologies and tools
Experience managing a team
Bachelor's degree in information technology or similar field preferred
Be legally able to work in the United States: U.S. Citizen or Legal Resident
Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 120 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.
Compensation: The salary rate for this position ranges from $120,000 to $140,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus.
Remote Business Financial Systems Cloud FinOps
Remote job
Remote Business Financial Systems Cloud FinOps needs experience in financial systems, budgeting, forecasting, and financial analysis.
Remote Business Financial Systems Cloud FinOps requires:
Experience with process improvement.
Experience with cloud financial operations (FinOps) and cloud cost management
Proficient in Microsoft Access, Excel, Word, and PowerPoint.
Strong database reporting skills utilizing Access, Cognos, and data warehouse tools
Strong analytical, technical, and decision-making skills.
Project management skills and ability to manage multiple projects and priorities.
Proficiency in cloud financial management tools and practices.
Remote Business Financial Systems Cloud FinOps duties:
Provide analytical support for various systems configurations and financial processes.
Develop and implement Cloud FinOps processes to optimize cloud costs and improve financial efficiency.
Build and maintain effective working relationships with internal and external business partners.
Perform root cause analysis through research and data analysis to determine efficient and customer-valued solutions.
Design, track, and provide solutions to management for various processes reporting, including productivity, quality, and systems.