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The differences between information technology assistants and technical support assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an information technology assistant and a technical support assistant. Additionally, a technical support assistant has an average salary of $44,005, which is higher than the $39,574 average annual salary of an information technology assistant.
The top three skills for an information technology assistant include computer system, customer service and data entry. The most important skills for a technical support assistant are troubleshoot, phone calls, and data entry.
| Information Technology Assistant | Technical Support Assistant | |
| Yearly salary | $39,574 | $44,005 |
| Hourly rate | $19.03 | $21.16 |
| Growth rate | -8% | 10% |
| Number of jobs | 104,181 | 153,404 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 54% |
| Average age | 50 | 42 |
| Years of experience | 2 | 2 |
Computer systems are installed, operated, and maintained by an information technology (IT) assistant. Their responsibilities are complex, such as software and hardware configuring, setting up printers and routers, equipment repairs, and computer network user support. Their daily routine may include innovating new technologies, writing reports, and developing plans if there are system or network errors. IT assistants are network developers, innovators, and act as internet security for their department and other organizations.
A technical support assistant assists and supports technical staff members in their daily activities. These professionals execute technical support tasks for the client-server. Besides providing technical support for desktop applications, technical support assistants also help technicians resolve and troubleshoot technical issues. Moreover, technical support assistants answer and reply to emails and customer calls concerning their technical problems. They ensure the technical staff follows the required guidelines and procedures and update themselves on the technical aspects' solutions and latest trends.
Information technology assistants and technical support assistants have different pay scales, as shown below.
| Information Technology Assistant | Technical Support Assistant | |
| Average salary | $39,574 | $44,005 |
| Salary range | Between $28,000 And $55,000 | Between $30,000 And $64,000 |
| Highest paying City | San Luis Obispo, CA | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | Micron Technology | Autodesk |
| Best paying industry | Manufacturing | Technology |
There are a few differences between an information technology assistant and a technical support assistant in terms of educational background:
| Information Technology Assistant | Technical Support Assistant | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information technology assistants' and technical support assistants' demographics:
| Information Technology Assistant | Technical Support Assistant | |
| Average age | 50 | 42 |
| Gender ratio | Male, 67.4% Female, 32.6% | Male, 61.8% Female, 38.2% |
| Race ratio | Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 15.9% Asian, 3.8% White, 66.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 14.6% Asian, 14.4% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 6% | 11% |