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Information technology infrastructure manager vs information technology technical services manager

The differences between information technology infrastructure managers and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an information technology infrastructure manager and an information technology technical services manager. Additionally, an information technology technical services manager has an average salary of $114,021, which is higher than the $110,900 average annual salary of an information technology infrastructure manager.

The top three skills for an information technology infrastructure manager include project management, cloud and customer service. The most important skills for an information technology technical services manager are project management, ITIL, and service management.

Information technology infrastructure manager vs information technology technical services manager overview

Information Technology Infrastructure ManagerInformation Technology Technical Services Manager
Yearly salary$110,900$114,021
Hourly rate$53.32$54.82
Growth rate16%16%
Number of jobs101,021209,334
Job satisfaction--
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 64%
Average age4747
Years of experience88

What does an information technology infrastructure manager do?

Information technology (IT) infrastructure managers manage the managerial and technical aspects of the IT department within the organization. IT infrastructure managers are project coordinators whose expertise focuses on computer network infrastructures. They handle IT employees and ensure that network costs are on a budget. They act as a liaison between project stakeholders and IT staff. It is also their responsibility to coordinate, plan, and lead computer-associated activities in the company. Skills in conflict management, negotiation skills, and strong technical skills are necessary for this job.

What does an information technology technical services manager do?

An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.

Information technology infrastructure manager vs information technology technical services manager salary

Information technology infrastructure managers and information technology technical services managers have different pay scales, as shown below.

Information Technology Infrastructure ManagerInformation Technology Technical Services Manager
Average salary$110,900$114,021
Salary rangeBetween $85,000 And $144,000Between $86,000 And $150,000
Highest paying CityHercules, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyBest ApartmentsMayo Clinic
Best paying industryEnergyFinance

Differences between information technology infrastructure manager and information technology technical services manager education

There are a few differences between an information technology infrastructure manager and an information technology technical services manager in terms of educational background:

Information Technology Infrastructure ManagerInformation Technology Technical Services Manager
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 64%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Information technology infrastructure manager vs information technology technical services manager demographics

Here are the differences between information technology infrastructure managers' and information technology technical services managers' demographics:

Information Technology Infrastructure ManagerInformation Technology Technical Services Manager
Average age4747
Gender ratioMale, 87.0% Female, 13.0%Male, 81.6% Female, 18.4%
Race ratioBlack or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between information technology infrastructure manager and information technology technical services manager duties and responsibilities

Information technology infrastructure manager example responsibilities.

  • Manage HIPAA and NAIC compliance requirements.
  • Design, implement, manage, and continuously improve core ITSM processes.
  • Manage all SOX requirements for network security, financial systems, and data security.
  • Manage PMO and portfolio of projects, three PMs and a dozen engineering resources.
  • Manage the project team that test and implement first network appliance (NAS) filer in company.
  • Plan and manage the SDLC for SAAS web base transaction processing systems project, also develop an eCommerce project.
  • Show more

Information technology technical services manager example responsibilities.

  • Lead SCCM client rollout to all servers.
  • Lead the redesign of systems to meet PCI and encryption compliance goals.
  • Manage the implementation of a global Unix environment in support of product development.
  • Manage design and planning for proprietary software that interfaces with the new ERP.
  • Develop project plans, coordinate completion of projects necessary to achieve and maintain HIPAA compliance.
  • Manage to a develop scorecard of KPIs to baseline and trend performance of all service areas.
  • Show more

Information technology infrastructure manager vs information technology technical services manager skills

Common information technology infrastructure manager skills
  • Project Management, 10%
  • Cloud, 7%
  • Customer Service, 5%
  • Azure, 4%
  • VMware, 4%
  • Windows Server, 4%
Common information technology technical services manager skills
  • Project Management, 8%
  • ITIL, 7%
  • Service Management, 7%
  • Customer Service, 6%
  • ITSM, 4%
  • Process Improvement, 4%

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