Information technology internship jobs in Athens, GA

Job DescriptionSalary: Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

Responsible for analyzing, troubleshooting, and evaluating Northeastern Judicial Court end user issues. Support the effort in helping and assisting to keep our employees productive within their respective departments. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Install, configure, and maintain desktop hardware, software and peripherals Troubleshoot and resolve hardware, software, and basic networking issues Provide end-user support, training, and technical guidance Maintain inventory records and technical documentation Assist in developing user requirements and system specifications Support and monitor data communications systems Contribute to documentation of procedures and technical standards Performs other relevant work as assigned. Regular and predictable attendance is required. MINIMUM QUALIFICATIONS REQUIRED: Education and Experience: High School Diploma required, associate's degree in computer science or related field preferred Relevant certifications a plus (CompTIA A+, CompTIA Network+, Microsoft MS-900) Work in a helpdesk/phone support environment Work in a Microsoft environment Basic networking concepts and troubleshooting Strong interpersonal communication and customer service delivery skills Any equivalent combination of education and experience which provides the minimum level of qualifications stated above. Licenses and Certifications: Valid class C Driver's License and satisfactory motor vehicle record. Knowledge, Skills and Abilities: Familiar with PCs, printers, and AV gear Basic desktop repair and troubleshooting Working knowledge of Windows OS Able to design systems and write clear procedures Strong verbal and written communication Ability to communicate effectively both orally and in writing ADA MINIMUM QUALIFICATIONS: Physical Ability: Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type. Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs. Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours. Sensory Requirements: Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment. Environmental Factors: Essential functions of this position continuously require the ability to either work with others or work alone. This class specification should not be interpreted as all-inclusive, as it is intended to identify the major respon sibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specifica tion.

* Troubleshooting: Diagnose and resolve basic network connectivity problems. * Monitoring: Tracking network performance indicators like uptime, latency, packet loss, and hardware utilization using monitoring tools. * Hardware and Software: Assisting with the installation, configuration, and maintenance of network hardware and software. * Documentation: Contributing to the documentation of network configurations and procedures. * Learning and Development: Self-motivated to learn and gain practical experience in network technologies. * Security: Assisting with implementing and maintaining basic network security measures. * Collaboration: Working with other IT professionals and users to address network issues and ensure smooth operations. * Must be willing to travel extensively to Illinois, Ohio, Mississippi, Alabama, Tennessee, and Georgia. * Education: Bachelor's degree in computer science, information technology, or equivalent experience desirable. * Basic Networking Knowledge: Understanding of TCP/IP, routing, switching, and common network protocols. * Troubleshooting Skills: Ability to diagnose and resolve basic network problems. * Communication: Good communication skills to interact with other IT professionals and users. * Technical Skills: Familiarity with network hardware and software, including routers, switches, wireless access points and network monitoring tools. * Certifications: CompTIA Network+, or Cisco Certified Support Technician (CCST) Required. Cisco Certified Network Associate (CCNA) preferred.

Job Description Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Local Candidates Must be Bilingual, Spanish/English Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS

Located in Lawrenceville, Georgia, Valentine Enterprises, Inc. (VEI) has been in business since 1972. We specialize in developing and packaging powdered supplements for some of the world's largest and most well-known food and supplement marketers. Our experience in producing more than 1,500 products offers unsurpassed expertise in developing today's most in-demand products. VEI does not manufacture its' own brand. Each product is manufactured to be customer specific and proprietary. As a contract and private label manufacturer, Valentine Enterprises Lawrenceville facility is a 300,000 square feet state-of-the-art manufacturing facility. This facility is equipped for contract blending, filling, bulk fills and flexible packaging solutions. In addition, VEI staffs a full product development lab that excels in flavor profiles and custom formulation, making each product precise and unique. It is the policy of Valentine Enterprises, Inc., not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. We are a drug free workplace and a nicotine/tobacco free campus. Job Description Why This Role Rocks: Are you a tech-savvy problem solver who thrives in fast-paced environments and loves diving into the latest technologies? As our IT Support Specialist II, you won't just be fixing issues-you'll be shaping the backbone of our IT infrastructure. From advanced troubleshooting to system optimization, your work will directly impact how our teams operate and innovate. This is a hands-on, on-site role where your expertise will be felt across the organization. You'll be the go-to person for complex IT challenges, and your insights will help drive smarter, faster, and more secure systems. What You'll Do 🛠 Be the first responder for service requests and incidents 🧠Troubleshooting across ERP systems, Microsoft tech, VMware, Azure, and network infrastructure 🏗 Design and implement advanced solutions using Windows Server, SQL, and SharePoint 🔍 Monitor alerts and ensure disaster recovery systems are ready 📦 Manage IT assets and keep documentation sharp and up-to-date 📚 Create training materials and SOPs to empower users and junior techs 📈 Own project tickets in ConnectWise and drive them to resolution 💡 Stay ahead of tech trends and recommend smart improvements What Makes You a Great Fit ✅ You're a self-starter who loves solving problems and learning new tech 🗣 You can explain complex ideas in simple terms 🤝 You're customer-focused and thrive in collaborative environments 🧩 You juggle multiple tasks with precision and calm Work Environment: This is an on-site role based in our Lawrenceville, GA office. You'll be working closely with internal teams and infrastructure, so regular in-person presence is essential. Occasional remote work may be permitted, but this is not a hybrid or remote-first position. Ready to Make an Impact? If you're passionate about tech, love solving complex problems, and want to be part of a team that values innovation and excellence-we want to hear from you! Qualifications What You Bring 🎓 Associate's or Bachelor's in IT, Computer Science, or equivalent experience 🛡 Certifications like AWS, CISSP, VCP, CCNP, or MCSE 💻 Proficiency in Windows, mac OS, and Linux 🌐 Deep knowledge of TCP/IP, DNS, DHCP, VPN, and network troubleshooting 🧰 Experience with remote support tools and Active Directory 🧠 5+ years of hands-on IT support using ConnectWise Manage, ScreenConnect, and Automate/RMM Additional Information Valentine Enterprises, Inc. (VEI) is very excited that you may have the opportunity to join us. We wanted to take a few moments to share some information about this great organization. If you are looking for a growing company that still has that family feel to it, then we are the company for you. Come grow with us! Please take a moment to review the information below and get excited about the team you may be joining! What Does VEI do? That's a great question! We specialize in developing and packaging powdered supplements for some of the world's largest and most well-known food and supplement marketers. About VEI: Located in Lawrenceville, Georgia, VEI has been in business since 1972. Our experience in producing more than 1,500 products offers unsurpassed expertise in developing today's most in-demand products. VEI does not manufacture its' own brand. Each product is manufactured to be customer specific and proprietary. As a contract and private label manufacturer, Valentine Enterprises Lawrenceville facility is a 300,000 square feet state-of-the-art manufacturing facility. This facility is equipped for contract blending, filling, bulk fills and flexible packaging solutions. In addition, VEI staffs a full product development lab that excels in flavor profiles and custom formulation, making each product precise and unique. VEI employs over 300 employees at their Lawrenceville, GA location. Commitment to Talent: VEI is a fast growing company. To maintain their growth strategy, VEI is committed to hiring the best talent the market can offer. VEI's goal is to introduce new talent to the company and culture, grow that talent into highly productive employees and hire the best talent into the VEI family. VEI is looking for employees that have a positive attitude, and the strong desire to do what is right. Got Benefits? - VEI Does! Eligibility & Details as of 2025: Active employees working 30 or more hours per week are eligible to participate in the VEI's Benefits Program. You may also enroll your eligible dependents for coverage under the same plans you choose for yourself. Generally, you are eligible for benefits on the first of the month after 30 days of full-time employment: 3 Medical plans to choose from 2 Dental plans to choose from 2 Vision plans to choose from Additional Benefits: 401K *21 or older Profit Sharing - Eligible after 6 months Disability Gap Insurance paid for by the company Short term disability insurance available to the employee to purchase Long term disability insurance provided by the company Basic Life and AD&D Insurance paid for by the company for the employee Additional Life Insurance available to the employee to purchase Accident, Critical & Cancer available to the employee to purchase 9 paid holidays Paid PTO Paid training Educational Assistance Clothing Allowance Mission Statement: Family, Integrity and Innovation Cause Statement: Making Quality Products for a healthier world. If qualified, please submit your resume including salary history and salary requirements. No relocation package is available for this position. This is not a remote position. Due to overwhelming response we can only respond to candidates we wish to pursue. Outside services will not be considered and resumes will not be reviewed.

PROFILE Provides leadership over assigned territory as well as direction over how managed print and fleet management services are implemented, operationalized, and delivered by RICOH Services Delivery resources for a region and\/or industry domain. Provides oversight and expertise to Area and Enterprise management teams by delivering program tools and processes that drive field service execution, account retention, services expansion, attainment of business objectives, and customer satisfaction. Leads the MPS Program Team accountable for the successful implementation of new MPS accounts, service expansions, remediation of operational issues within existing accounts, and continuous governance of MPS field delivery performance. Leads, inspects, and develops the service program. Supports initiatives, action plans, and business tactics aimed at driving continuous improvement and business profitability. By having an overlay view across service delivery phases, fosters continuous improvement of service quality from service design through steady state operations. JOB DUTIES AND RESPONSIBILITIES Accountable for the program oversight of MPS delivery standards and performance. Collaborates with direct and indirect field management to implement remediation actions that improve MPS field delivery performance. Responsible for compliancy of MPS performance and rate of performance (practices in place, performance audit and certification results, etc.) of their territory Accountable for the development and deployment of standard operating procedures used by remote and onsite employees (PSS, PFM, SDS, SDM, RAM, GSDM) to successfully deliver fleet management and managed print services Responsible for managing team of 6 \-\- 10 Service Governance Managers Responsible for the direction and successful deployment of MPS implementation resources and activities Responsible for escalating service issues through area\/enterprise leadership Collaborates with all levels of RUS Service Delivery resources to ensure the consistent delivery of MPS in a manner that meets RICOH business and customer satisfaction objectives Interacts with any aspects of pre or post sale stakeholders and leadership to support, advise, inspect, consult, approve, and training relative to all aspects of MPS operational delivery and processes Holds field delivery and leadership accountable for using approved MPS standard operating procedures and guidance Responsible for the design and\/or execution of strategies that promote the sharing of field employee's knowledge and best practices amongst their peers (MPS Community) Creates mechanisms for monitoring the productivity, performance, and profitability of MPS operational and implementation activities Manages individual project and Program Team budgets to utilization targets, billable, non\-billable, and\/or expense goals Escalates any performance issues through direct staff management Serves as the Managed Services MPS sponsor communicating program policies and capabilities Manages staff to ensure customers receive quality support and deliverables including Functional Design Documents, SOWs, Mid\-Term Assessment Findings \- Recommendations, implementation \- project plans, proposals, forecasts, and other output. Coordinates with Sales and Design counterparts monitoring pipeline activity and scheduling implementation resources appropriately Subject matter expert relative to the MPS program, services and hardware\/software technologies covering multiple teams in a wide geography Develops CAD documents and Plans of Action for long term projects Assists strategy development for large net new and expansion opportunities Initiates and cultivates strong business partnerships across the organization in support of national and global program initiatives and to identify business needs and solutions Facilitates collaborative problem solving strategies to resolve operational and customer issues through effective communication with all levels Seeks to increase profit and drive financial results through effective service and supply management; labor and hardware optimization; expansion of services; and continuous improvement opportunities. Provides overall program reporting and regular account reviews to senior leadership Daily interaction with Service Delivery staff to provide support and direction Leads efforts to incorporate and operationalize RICOH product and service portfolio items supporting MPS Implements and\/or supports national training initiatives including the development of focused material, leveraging existing courseware, establishing training goals, facilitating delivery, and providing feedback on training needs and goal achievement Actively participates in quarterly business reviews, Area\/Enterprise\/Global strategy sessions Identify solution delivery gaps and opportunities; develop and execute plans to close the gaps and capitalize on the opportunities Identify process improvement areas and work with Service Delivery Leadership and Programs teams to develop future operational procedures Possess a strong working knowledge of the Ricoh organization, including interdepartmental dependencies, processes and policies Ensures all MPS delivery initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices Provides content direction of related Site Certification content and participates in Site and Account certifications Spends an appropriate amount of time in the field to observe account operations, customer feedback, and program effectiveness Reports program and operational performance to senior management Team \/ People Management Responsible for the direct management of Services Governance Manager resources within RUS Leverages individual competencies, expertise, and resource geographies to create an effective support team and coverage model Clearly establishes job expectations by conducting required employee Performance Appraisals and IDPs, establishing a regular cadence of communication and consistently following\-up on employee results achieved Recruits, interviews, hire and train new Services Governance Manager members to ensure appropriate quality staffing levels are maintained. Establishes network of candidates and works to develop the MPS Program Team. Interacts with MPS Program Team members to plan, coach, advise and review their progress in achieving individual and team utilization and profitability objectives Performs other duties as assigned Requirements QUALIFICATIONS (Education, Experience, and Certifications) Requires minimum of 3 years experience of designing, implementing, and\/or supervising the delivery of managed print or equivalent services Requires 4\-year college degree or equivalent work experience ITIL Foundations V3 (or newer) certified Minimum of 1 year of Project Management experience Successful track record in management "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"682167578","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Department Name","uitype":4,"value":"RICOH"},{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"City","uitype":1,"value":"Tucker"},{"field Label":"State\/Province","uitype":1,"value":"Georgia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"30084"}],"header Name":"Technical Specialist II, Electronic\/IT","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00235003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********10142139","FontSize":"15","location":"Tucker","embedsource":"CareerSite","logo Id":"hs654aa3cf36a6b354ae38f8148a2cfbb79b2"}

Job DescriptionSalary: About EAE Group EAE Group is a powerhouse in global technologydelivering cutting-edge energy distribution systems, cable management solutions, lighting, automation, and industrial technologies since 1973. Operating in 30+ countries and growing fast, were expanding our U.S. presence and building a strong, future-ready team. If youre looking to make an impact at a global organization with a startup feel in the U.S., this is the place to do it. Position Summary Were searching for a high-energy IT Support Specialist who loves solving problems, helping people, and keeping systems running like clockwork. In this role, youll be the go-to tech expert for our U.S. operationssupporting users, optimizing equipment, and ensuring smooth day-to-day IT operations. Youll also collaborate closely with our talented global IT team in Turkey, gaining international exposure and expanding your technical reach. What Youll Do Deliver fast, friendly, and effective IT support to all U.S. team members. Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals. Keep our Microsoft 365 ecosystem humming Office 365, Teams, SharePoint, OneDrive, and more. Provide basic support for FortiGate firewalls, VPN connectivity, switches/routers, and Wi-Fi systems. Own our IT inventorytracking devices from registration to retirements and everything in between. Help drive cybersecurity awareness and support policy implementation. Collaborate seamlessly with our global IT and InfoSec teams to maintain standardized processes. Work with third-party vendors to resolve issues and deliver solutions quickly. Provide basic IT training and empower users to work smarter and safer. What You Bring Bachelors degree in a relevant field. 2+ years of hands-on IT support or helpdesk experience. Strong knowledge of Windows 10/11 and troubleshooting best practices. Experience working with Microsoft 365 and enterprise email environments. Solid foundational networking knowledge (TCP/IP, DNS, DHCP, VPN). Confident with hardware installation, setup, and repairs. Excellent English communication skills. A positive, proactive attitudesomeone who takes ownership, solves problems, and puts users first.

Members of our technical support team are responsible for handling calls and e-mail requests from customers seeking assistance with our Risk Management, Workers Comp , Property & Casualty insurance and other proprietary web-based applications. Our technical support analysts use their software and computer knowledge combined with their Risk Management and Workers Comp knowledge to provide timely and accurate solutions. We look for results-oriented people who have initiative, a good attitude, strong technical and analytical skills, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people. This position is with our Ebix Risk division based in Johns Creek, Georgia. No relocation package will be provided. Duties and Responsibilities The Technical Support Analyst will develop a strong understanding of Ebix's products to effectively troubleshoot issues and provide accurate solutions to our customers. Throughout the client engagement, the Technical Support Analyst will: * Receive, document, and resolve customer issues using the internal ticketing system. * Work to exceed customers' expectations and create a positive customer perception of the Ebix organization through timely responses, follow-through, and suitable solutions. * Serve as the sole point of contact for application issues that cannot be resolved during the first communication (call or e-mail). This may involve escalating the issue to the appropriate department, senior technician, or manager, and continued follow up until issue is resolved. * Communicate regularly with senior staff, management, or other departments to minimize production disruptions and ensure proper attention to unresolved issues. * Monitor servers and logs daily to proactively identify errors and/or work flow interruptions. Promptly fix issues or communicate to the appropriate department for correction. * Design and document plans for correction for use with future errors. * Implement WCIRS, set up new customers, and train customers on application. * Provide training and/or implementation assistance when required. * Identify potential sales and upgrade opportunities, make recommendations for solutions, and submit to our sales team. * Be familiar with all applications, including legacy applications, to ensure prompt support is available to all clients. * Perform other duties and special assignments as assigned. Requirements: Applicants must: * Time Management: o Handle multiple tasks simultaneously without compromising service o Deliver prompt and timely service o Escalate where appropriate to ensure timely resolution for clients * Analysis: o Review relevant information and probe for addtional information to evaluate and develop solutions o Isolate and solve problems quickly and methodically o Identify steps and design a plan necessary to resolve issues o Consider the costs and benefits of various solutions to determine the most appropriate solution for the individual client needs * Communication: o Employ active listening skills o Excellent verbal and written communication skills o Ability to communicate with all levels of an organization o Articulate issues, solutions, training, etc. for full client understanding * Technical: o Computer literate with proficient knowledge of the Microsoft Suite of products (Internet Explorer, Excel, Word, and PowerPoint) o Possess a basic understanding of relational databases and SQL o Learn new software quickly and easily * Administrative: o Be an independent self-starter with a strong sense of personal responsibility for customer satisfaction o Enjoy working in a fast-paced environment where multi-tasking is the norm o Ability to work independently or as part of a team o Be willing to travel if necessary Education Requirements: Bachelor's degree in technology, business, or a complementary discipline, preferred. Experience Recommended: Technical support and customer services experience a plus. Risk Management Software support experience. Workers Compensation EDI experience Basic understanding of Database and Queries Understanding of software development life cycle

Job Description We are looking for a motivated and enthusiastic Entry-Level IT Technician to join our team on a part-time basis. This role is perfect for someone with basic IT knowledge who is eager to gain hands-on experience and develop their technical skills. If you enjoy working with technology and have strong communication skills, we encourage you to apply. This role would be reporting to the IT Manager located in Hamburg, MI but would be servicing the Tucker, GA office. Responsibilities: Assist with the setup and installation of computers, printers, and other peripheral devices. Perform basic troubleshooting for hardware and software issues. Provide basic technical support to end-users. Assist in maintaining and updating IT documentation and inventory. Collaborate with the IT team to resolve technical issues and implement solutions. Communicate effectively with team members and end-users to provide updates and solutions. Requirements: Basic knowledge of IT hardware and software. Ability to set up and connect computers, printers, and other devices. Basic troubleshooting skills for resolving common technical issues. Good communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and procedures. Preferred Qualifications: Previous experience in an IT support role is a plus. Familiarity with Windows and/or Mac operating systems. Basic understanding of networking principles. Benefits: Flexible part-time hours (16 hours per week) to fit your schedule. Opportunity to gain practical experience and develop your IT skills. Supportive and collaborative team environment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Federal Work Study Student Job Announcement Federal Work Study - IT for Library Services Department: Financial Aid Reports to: Shirley Moon Financial Aid Coordinator Salary/Benefits: 10.00 per hour. Maximum 19.5 hour week. No State of Georgia benefits. Deadline to Apply: October 30,2025 Responsibilities Answer phone, Troubleshoot computer problems-if freezing up, won't print, not booting up, etc. Assist students with the library resources, including but not limited to: GALILEO, Searching Library catalog. Learn to use and teach others about technology equipment available in library, 3D printer, 3D pen, Sphero etc. Assist students with access to library information. Minimum Qualifications: Current student at Athens Technical College. Must maintain registration of minimum 6 credit hours each semester. Preferred Qualifications: · Enrolled student in eligible program of study- registered for minimum 6 credit hours. · · Complete financial aid file verified by Office of Financial Aid. · Strong communication skills and work ethic. · Physical Requirements: Ability to occasionally lift and carry 5 to 44 pounds. Occasional bending. Able to see and read PC screens on a daily basis. Understand what clients are saying in normal conversation. Finger and hand dexterity necessary to service computers and peripherals on a daily basis Interested candidates should apply online at: ************************************************************************************** To apply, click "Apply to This Job" and submit your cover letter, resume/vita, three (3) professional references, and unofficial transcripts. Incomplete applications will not be considered. NOTE: Official transcripts will be required upon an offer of employment. Official copies of transcripts may be sent directly to: Athens Technical College, Attn: Human Resources, 800 U.S. Highway 29 N, Athens, GA 30601 or send electronically to ***************** . **Employment is contingent based upon successful completion of appropriate background checks. Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. Athens Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, and tenure shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institution's ability to achieve its mission and strategic priorities in support of student success. The following individuals have been designated to coordinate the college's implementation of nondiscrimination policies: Susan Fyffe, Director of Student Support Services, Section 504 and the Americans with Disabilities Act (ADA) Coordinator, Office K-614A, *************, *********************; Courtney Mattox, Director of Human Resources; Title VI, Title VII, Title IX Coordinator (Employees), Office K-514, **********************, ************; and Lenzy Reid, Vice President of Student Affairs, Title IX (Students) Office H-774, ************, ********************, 800 U.S. Highway 29 North, Athens, GA 30601.

Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas. As the Technical Support Specialist, you will be responsible for daily administration and technical support of infrastructure services that facilitate day-to-day operation for all end users. Reports To: Senior Director of Infrastructure and Security Who We Are National Commission on Certification of Physician Assistants (NCCPA) is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1974, we are dedicated to assuring the public that board certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs. Location: NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is on-site, which means that employees in on-site positions work all of their work hours onsite in the NCCPA headquarters except for occasional telecommuting at the discretion of their manager or occasional work travel. Why Work at NCCPA We get to do meaningful work every day, and we enjoy working and having fun together! No wonder we've been ranked #5 out of 62 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2025 Top Workplaces in the Region. How Will You Make a Difference? You will… Provide comprehensive meeting support, including setup, real-time assistance, and event breakdown to ensure a seamless experience. Deliver help desk support by managing ticket triage, diagnosing issues, troubleshooting, and providing effective solutions for end users in alignment with established procedures Manage end user hardware/software lifecycle maintenance by utilizing deployment tools to create and maintain system images to ensure efficient and consistent setup across devices, following the hardware rotation schedule, and carrying out prescribed asset management procedures. Collaborate with vendors, software providers, and third-party consulting services to address hardware and software issues. Administration of new hires, terminations, job transfers, etc. (IT portion), this includes system administration work in Active Directory users and computers, email system, phone system, physical access system, audio/video systems, etc. Conduct new hire onboard information technology familiarization orientation and end user training on hardware/software. Work with other team members to implement and maintain technology infrastructure solutions including wired and wireless computing, telephony infrastructure, etc. Install and monitor end point security solutions such as antivirus protection, Network Access Control, full disk encryption, web security, etc. Hard Skills You Will Have Bachelor's degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered. At least three years of professional experience working in Information Technology. Soft Skills You Will Have Your highly developed time management skills, systematic approach to organization/planning and keen attention to detail while managing multiple projects. Your excellent verbal and written communication skills with internal and external customers. Your interpersonal skills and ability to collaborate with cross-functional teams. Your ability to multitask and quickly adapt to changing/conflicting priorities as required. Aptitude for customer service, problem solving, exploring, and learning new technology. Extra Skills You Can Bring Along Prior IT support or system administration experience. Familiarity with help desk ticketing systems Advanced knowledge of Windows Operating Systems. Knowledge of Mac OS and Linux Audio/video support experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. NCCPA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NCCPA will take steps to assure that individuals with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at ************.

Maintains, installs, and troubleshoots IT related systems to ensure reliable operations. Researches and implements technological strategic solutions related to Helpdesk support Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and Help Desk requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies Deploy hardware as needed. Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support. Qualifications: Knowledge, Skills, and Abilities: Strong customer service skills with the ability to handle multiple tasks with frequent interruptions. Understanding of computer hardware (SSD, RAM, Processor, etc.) Knowledge and understanding of IT systems, and how they interconnect. Familiarity with mobile devices: iPhone and iOS Basic Working knowledge of TCP/IP and LAN Networking Adhere to all safety policies & guidelines. Willingness to take on special projects as directed by management. Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience. Experience: Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration. Working Conditions Physical Demands: Team members may be routinely exposed to equipment operational noise heat-cold-and dust. Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties. Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.). Comprehend and adhere to management directions and/or safety instructions with no restrictions. Effectively communicate in Business English language. Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties. Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties. Travel: Local travel may be required as needed. Must have a valid driver's license. Location: 100% Onsite Equal Opportunity Employer (EOE) - Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer. If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to ************************* when applying for the position.

Job purpose NetPlanner Systems, Inc. is looking for outstanding IT candidates to join our growing IT Team, in supporting both our internal and external users, as well as customer facing projects and support. The ideal candidate will be hands-on with excellent communication skills, have a positive can help attitude, willingness to learn, address many different challenges on a given day, and a clear ability to work with our customer base using outstanding customer service. The candidate's ability to prioritize and balance end user requests and documentation while maintaining overall support response time is critical. Essential Duties and responsibilities Install and configure computer hardware, software, networking components, printers, scanners, etc. Process calls, emails, and helpdesk tickets to provide solutions to technical problems and questions Perform diagnostic tests and troubleshooting to identify and resolve customer issues Discover underlying root-cause of technical problem and escalate as appropriate Provide regular and continuing communications with customers until resolutions are reached Explain and provide solutions to customers in non-technical and comprehensible terms Demonstrate a sense of urgency to queues and customers Employ knowledge, skills and abilities to maximize single call resolution measurements Prioritize time to complete assigned tasks while maintaining a focus on productivity and customer satisfaction Use established methodologies and documented procedures to perform tasks Present a professional and pleasant image of the product and company Competencies and Qualifications: Microsoft Office and Windows experience, Mac and IOS experience a plus A+ Certification (not required, but a plus) Associate Degree in Computer Science or related, or equivalent work Experience. Technical support experience, either through education or work Excellent verbal and writer communications skills, exceptional spelling and grammar is a must Super customer services skills, with the ability to articulate clearly and conduct oral presentations/instructions via the telephone Must be able to work within a team to solve problems Quick learner with the passion to develop new skills Education and/or Experience: High School Diploma or GED College or Technical School a plus Company Conformance Statement Perform quality work within assigned deadlines with and/or without direct supervision. Interact professionally with other employees, customers, suppliers, vendors, etc. Work effectively as a team contributor on all assignments. Work independently while understanding the need for communication and coordination of work efforts with other team members, departments, or organizations. Join Our Team Join a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We're an Equal Opportunity Employer and federal contractor committed to fair, merit-based hiring. Apply today!

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance About Us: We are an MSP committed to delivering top-notch IT support and solutions to local businesses. Were looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients hardware running smoothly and efficiently. Job Description What Youll Do: Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware Troubleshoot hardware issues quickly and accurately to minimize client downtime Assemble and prepare equipment for deployment or return to clients Maintain detailed records of repairs, parts used, and test results Manage and organize repair bench workspace and inventory of spare parts and tools Work closely with help desk and field technicians to support client needs and share technical insights Assist in configuring and testing equipment before its delivered or deployed Stay up to date on the latest hardware technology and repair techniques relevant to MSP services Onsite work at Clients locations as needed. Including setups, pickups, drop-offs Manage incoming deliveries and inventory. Additional Duties and Responsibilities: Improve customer service, perception, and satisfaction. Fast turnaround of Customer Requests. Ability to multi-task Ability to work in a team and communicate effectively. Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. Escalate service requests that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University. Who You Are: You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair A Plus Certification Comfortable with a variety of IT hardware from desktops and laptops to networking devices and servers Detail-oriented and able to troubleshoot with patience and precision Able to handle multiple repair jobs efficiently in a fast-paced environment A good communicator who can work collaboratively with a small team and interface with clients when needed Reliable and proactive, taking ownership of your work from start to finish Advanced understanding of operating systems, business applications, printing systems, and network systems. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues. Familiarity with MSP workflows, ticketing systems, or IT service management is a plus Travel to clients locations as needed (Must have reliable transportation) Why Join Us? A friendly, supportive team atmosphere where your skills really make a difference Hands-on experience with a wide range of hardware in a growing MSP environment Opportunities to expand your technical knowledge and grow your career Competitive pay and flexible work arrangements tailored for work-life balance A chance to help local businesses stay productive and secure with your expertise If youre ready to bring your repair skills to a growing MSP where youll be valued and challenged, wed love to hear from you! Travel to clients locations as needed (Must have reliable transportation)

Job DescriptionSalary: Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. We aim to revolutionize the use of robotics within industry to free human resources from labor-intensive tasks to focus on more intellectual challenges. As a Software Integration Intern, you will work hand in hand with senior-level software engineers and contribute to real, day-to-day initiatives. Position Description: Assist in software development: Work on coding, testing, and debugging software applications under the guidance of experienced developers. Contribute to real projects: Engage in real-world projects to gain practical skills and knowledge in software development. Participate in agile development processes: Collaborate with cross-functional teams to design, develop, test, and implement software features. Learn best practices: Gain insights into software development practices and contribute to the development of features and functionalities. Collaborate with team members: Work alongside developers and other team members to ensure high-quality software solutions. Position Requirements: Desired majors include Computer Science, Software Engineering, Computer Engineering or other relevant software development majors Undergraduate Junior level or above 3.0 or higher GPA Computer Skills required, including C++ and Python Physical Demands/ Work Environment: Travel Requirement: Generally less than 10% Prolonged periods of sitting at a desk and working on a computer Willingness to work in a warehouse setting Compensation: The expected hourly pay for this position is $25.00-$35.00. Compensation decisions are dependent upon college-level experience. This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements. Mujin is proud to be an Equal Employment Opportunity employer.

Job DescriptionSalary: About EAE Group EAE Group is a powerhouse in global technologydelivering cutting-edge energy distribution systems, cable management solutions, lighting, automation, and industrial technologies since 1973. Operating in 30+ countries and growing fast, were expanding our U.S. presence and building a strong, future-ready team. If youre looking to make an impact at a global organization with a startup feel in the U.S., this is the place to do it. Position Summary Were searching for a high-energy IT Support Specialist who loves solving problems, helping people, and keeping systems running like clockwork. In this role, youll be the go-to tech expert for our U.S. operationssupporting users, optimizing equipment, and ensuring smooth day-to-day IT operations. Youll also collaborate closely with our talented global IT team in Turkey, gaining international exposure and expanding your technical reach. What Youll Do Deliver fast, friendly, and effective IT support to all U.S. team members. Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals. Keep our Microsoft 365 ecosystem humming Office 365, Teams, SharePoint, OneDrive, and more. Provide basic support for FortiGate firewalls, VPN connectivity, switches/routers, and Wi-Fi systems. Own our IT inventorytracking devices from registration to retirements and everything in between. Help drive cybersecurity awareness and support policy implementation. Collaborate seamlessly with our global IT and InfoSec teams to maintain standardized processes. Work with third-party vendors to resolve issues and deliver solutions quickly. Provide basic IT training and empower users to work smarter and safer. What You Bring Bachelors degree in a relevant field. 2+ years of hands-on IT support or helpdesk experience. Strong knowledge of Windows 10/11 and troubleshooting best practices. Experience working with Microsoft 365 and enterprise email environments. Solid foundational networking knowledge (TCP/IP, DNS, DHCP, VPN). Confident with hardware installation, setup, and repairs. Excellent English communication skills. A positive, proactive attitudesomeone who takes ownership, solves problems, and puts users first.

PROFILE Provides escalation level help desk technical support in a collaborative work environment utilizing phone, chat, text, video and email communication methods. Ensures high\-level customer satisfaction by analyzing problems pertaining to technologies sold or supported by Ricoh. May replicate equipment failure situations in a test laboratory, to aid in the diagnosis and ultimately resolve the issue appropriate to resolution procedures. Can be an internal escalation point for dissatisfied customers or customers experiencing unusual or unique technical issues. Serves as a liaison between the help desk and product engineering. Is considered a subject matter expert in five or more product technologies. JOB DUTIES AND RESPONSIBILITIES Highly trained and specialized in handling escalations from internal and external customers Responds to incoming support incidents (i.e. i.e. telephone, chat, email, text and video) and escalated incidents in a timely, professional manner. Evaluates the issue and gives assistance utilizing the appropriate support information and documentation, provide real time troubleshooting Troubleshoot and identify malfunctioning equipment components or applications, identifying problem areas and recommending corrective action. Utilizes team collaboration, diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of equipment failures or issues Ensures the customer is heard throughout the escalation process Review and identify root cause for all escalated service incidents and provide this information to the management team in order to continuously improve service delivery Demonstrates ownership of customer issues and works proactively with management, engineering and vendors to manage issues through to a complete resolution in a timely manner Discovers the root cause of customer issues and identifies the action required to resolve, whenever possible, using company knowledge bases, customer information and departmental collaboration. Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Entries are accurate, detailed, and include all required fields Completes all required administrative tasks in an accurate and timely manner Follows escalation and complaint procedures in order to ensure that all customer escalations are tracked and all parties are informed of actions taken to resolve issues Utilizes the appropriate tools to ensure the customer receives relevant information and identifies knowledge gaps and\/or outdated policy\/procedures which cause frontline efforts to fail Reviews all technical information pertaining to supported products, including new and updated information as it becomes available Uses available lab equipment and other resources to effectively troubleshoot issues. Returns resources to proper working condition when through Documents all troubleshooting steps for escalations and updates as necessary in the Global Knowledge Base Works closely with Engineering and the customer to ensure proper escalation and resolution Maintains\/renews industry certifications Performs other duties as assigned Requirements Job Description Continued QUALIFICATIONS (Education, Experience, and Certifications) Typically requires: High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience 5 years of technical experience Previous escalation or higher tier experience required Two of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux + AND one of the following: Fiery Professional, Fiery System 10 or Advanced Printing Technologies "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"682167578","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Department Name","uitype":4,"value":"RICOH"},{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"City","uitype":1,"value":"Tucker"},{"field Label":"State\/Province","uitype":1,"value":"Georgia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"30084"}],"header Name":"Technical Escalation Specialist, Technology Support","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00235003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********10142267","FontSize":"15","location":"Tucker","embedsource":"CareerSite","logo Id":"hs654aa3cf36a6b354ae38f8148a2cfbb79b2"}

Job DescriptionSalary: Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. We aim to revolutionize the use of robotics within industry to free human resources from labor-intensive tasks to focus on more intellectual challenges. As a Software Development Intern, you will work hand in hand with senior-level software engineers and contribute to real, day-to-day initiatives. coding, testing, and debugging software applications, participating in meetings, and contributing to the development of features. You may work on side projects to improve existing processes or develop new functionalities. Position Description: Assisting in the development of real-time planners, both for multi-agent motion planning in Mujins Autonomous Fleet Management product or for higher-level task planning and scheduling in Mujin's Warehouse Execution System Collaborating with development teams on various projects Designing and implementing features and evaluation metrics per requirements Writing unit and integration tests Assist with formulating plans that outline the steps required to develop programs, and submit plans to users for approval Participates in Analyzing, reviewing, and altering programs to increase operating efficiency or adapt to new requirements Runs simulations and thoroughly analyze results and metrics Contributes to real projects: Engages in real-world projects to gain practical skills and knowledge in software development. Participates in agile development processes: Collaborates with cross-functional teams to design, develop, test, and implement software features. Learn best practices: Gain insights into software development practices and contribute to the development of features and functionalities. Collaborate with team members: Works alongside developers and other team members to ensure high-quality software solutions. Position Requirements: Desired majors include Computer Science, Software Engineering, Computer Engineering or other relevant software development majors Undergraduate Junior level or above 3.0 or higher GPA Computer skills required, including C++ and Python Physical Demands/ Work Environment: Travel Requirement: Generally less than 10% Prolonged periods of sitting at a desk and working on a computer Willingness to work in a warehouse setting Compensation: The expected hourly pay for this position will vary based upon student level. Compensation decisions are dependent upon college-level experience. This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements. Mujin is proud to be an Equal Employment Opportunity employer.