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Information technology internship jobs in Lima, OH

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  • Technical Support Tech I

    Intelliswift-An LTTS Company

    Information technology internship job in Russells Point, OH

    Job title: Tech Line Specialist Duration: 12 months contract with possibility of extension KEY RESPONSIBILITES/REQUIREMENTS: Daily Tasks Performed: • Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems • Interaction with plant floor users and clients (in order to understand production line processes and customers) • Support projects such as technology upgrades\implementations of Tier 1 computer systems • Review, understand and react to various monitoring systems for Tier 1 computer systems What will this person be working on • IT Management: provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation § Other Staff: Assist with upholding established policies and standards. Assist with executing established processes/procedures • External Suppliers: develop understanding of changing technology landscapes, applicability for adoption within company. Position Success Criteria (Desired) - 'WANTS' Education: Completed post-secondary education in Computer Science or equivalent related experience • Experience supporting computer applications and end-user computing devices § Experience supporting Windows 7/10, Active Directory, LAN/Networking • Experience using MS-Office, and problem ticketing applications • Experience executing processes on an AIX/UNIX environment • Experience managing 2nd level support calls (Level 1) • Experience managing 3rd level support calls (Level 2) • Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices • Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems • Ability to follow and document processes § Ability to adapt/learn in a changing environment • Experience with general IT processes and development methodologies • Solid analysis, proven problem solving and decision-making skills • Good time management and prioritization skills • Strong communication skills both verbal and written
    $35k-60k yearly est. 2d ago
  • IT Support Specialist

    True North Consultants 4.4company rating

    Information technology internship job in Bellefontaine, OH

    The IT Support Specialist will support Infrastructure operations by configuring, maintaining, troubleshooting and supporting systems and networks. You will provide Level 1 and 2 support for ongoing business operations and IT projects. Responsibilities: Support day to day activities for manufacturing plant and corporate IT Infrastructure, desktops, and peripherals. Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations. Using the help desk ticketing system, ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner. Support of the IT environment including areas such as systems, networks, applications, IT/OT, printers, security, etc. Perform equipment upgrades, refreshes, moves/adds/changes, and configuration Assist with and have the opportunity to develop skills with servers and network routers and switches. Work on special IT or technology projects as assigned. Opportunities to get additional formal training and certifications are offered. Experience: High School Diploma and 3+ years of relevant work experience; Associates Degree and 1-2 years of relevant experience; Bachelors Degree and relevant experience as a co-op or other professional experience. CompTIA A+ or other similar certifications are a plus. Relevant experience in a Microsoft Windows-based environment. In-depth ability to troubleshoot, repair, and configure PC's, laptops, printers and other peripherals. Basic knowledge of networking equipment, switches, routers, networking principles, and firewall rules. Prior experience with a service desk ticketing system. Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams. Strong organizational skills and the ability to manage multiple tasks and priorities. The ability to learn and continue to develop skills with Servers, Networking, Active Directory, Asset Management and Business Applications.
    $35k-69k yearly est. 60d+ ago
  • Intern/Co-op - Midstream Environmental (Summer 2026)

    Marathon Petroleum Corporation 4.1company rating

    Information technology internship job in Findlay, OH

    An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Marathon Petroleum Corp. (MPC) offers internship and co-op opportunities to high-performing college students who want meaningful hands-on experiences in their fields of study. The following core values guide MPC's approach to doing business: safety and environmental stewardship; integrity; inclusion; collaboration; and excellence. Interns and co-ops work side by side with experienced professionals as contributing members of diverse work teams who create value for the company's shareholders. MPC believes that how we conduct our business is just as important as the bottom line. Responsibilities: Environmental Interns/Co-ops are critical to ensuring that we maintain high standards for protecting people, the environment, and the communities where we work and live. They support all areas of the Midstream business. Opportunities are available for interns/co-ops to receive training in various subject areas including Health, Environment, Safety, Security and Product Quality. Environmental Interns/Co-ops assist company professionals in the following areas: + Interprets and/or develops Company environmental policies and guidelines and develops methods and procedures for implementing and assuring conformance; advises appropriate managers and supervisors of the Company's goals and requirements; provides guidance and technical assistance in organizing and establishing programs and procedures to implement and administer such requirements, including budget inputs. Monitors compliance with these policies in assigned areas and directs related reports and recommendations to appropriate personnel. + Designs and/or reviews engineering designs and cost estimates for environmental equipment or systems; determines engineering specifications and recommends equipment, as required. + Identifies and investigates current and developing environmental problems or issues to determine cause and contributory circumstances; initiates steps to prevent recurrences and provides recommendations with appropriate personnel as well as communicating to senior management. + Keeps abreast of environmental legislation, regulatory agency actions, and international standards as well as related technological and administrative developments; develops/assists with legislative and regulatory impact assessment to ensure an appropriate response by the Company to governmental proposals; submits required reports and obtains various permits as required. + Develops environmental information, manuals, training material and programs; informs employees of related policies and procedures; conducts appropriate training sessions. Qualifications: + Candidates must be pursuing a Bachelor's degree in Chemical Engineering or Environmental Engineering. + Concurrent enrollment in a Bachelor's degree seeking program for the duration of the experience. + Strong academic performance. + Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future. + Availability to work 40 hours per week. + Positions are available Spring, Summer, and Fall semesters. + Availability for multiple work terms is preferred. + A valid driver's license is required (travel may be involved with some positions). + Military experience a plus. + MIN - $30.77 per hour / MAX - $42.45 per hour Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. External Field. As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Denver, Colorado Job Requisition ID: 00018607 Pay Min/Max: $0.00 - $999.99 Hourly Grade: HRLY1 Location Address: 1515 Arapahoe St Twr1 Ste 1600 Additional locations: Canonsburg, Pennsylvania, Findlay, Ohio, San Antonio, Texas Education: Employee Group: Full time Employee Subgroup: Intern Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (*********************************************************************************************************************************** . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at *************************************** . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at mympcbenefits.com. The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role. About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.
    $30.8-42.5 hourly 60d+ ago
  • Site Mgmt and End User Support

    Ford Motor 4.7company rating

    Information technology internship job in Lima, OH

    This is an Information Technology Operations based role that supports our Lima Engine Plant which builds the 2.7/3.0L Nano and 3.5/3.7 D3X engines that go into our top selling Ford and Lincoln products such as F-150, Explorer, Bronco, Expedition, Navigator, Aviator, Nautilus and more. Our plant also supports the machining of blocks, cranks, and heads for both I4 and V6 EcoBoost. This is an outstanding opportunity to be a member of the Site IT team and assist in reimagining how site IT lends support to the manufacturing team, as we modernize the plant floor with new technology to reduce complexity and increase efficiency. As a member of the Plant IT team, you are directly responsible for maintaining the systems that keep our 1.8 million square foot facility running. Your job responsibilities will require you to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure that the plant uses to machine and assemble I4 and V6 EcoBoost engines. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling IIOT for Manufacturing and supporting the existing manufacturing execution systems within the facility. This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential. Minimum Qualifications: High school diploma or equivalent combination of relevant education and experience. 5+ years' experience in an IT support capacity A willingness to work in a high-pressure production environment and flexible work schedule is a foundation in this space. Identifying, investigating, & solving problems with minimal supervision Experience with Windows 11 OS Preferred Qualifications: Manufacturing experience is preferred but not required. Any plant floor automation experience is highly desired (Control systems, PLC's, etc.) but not required. Experience with Server administration; Windows (2012+) or Linux Familiar with Cisco routers and switches to include basic staging, troubleshooting, and cable installation. Knowledge of Windows server and Windows Active Directory/ADFS Experience with VM servers (Vsphere). Experience with Android and/or iOS, iPhones, iPads. Experience with Mac OS. Experience with Office365, including SharePoint. Experience with Office automation Experience with FIS, QLS-CM, QTS, QWX, PDS, LMA, OBL, QDAS Experience with Dell PC's, Dell Laptops, HP Printers, and HP Servers You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. This position is a salary grade 7. For more information on salary and benefits, click here: ***************************** This position is a range of salary grades 5-8 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite #LI-PW1 Support a multi-shift operation in a manufacturing plant. Must be able to work flexible hours in support a multi-shift operation. (Days, nights and or weekends). Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. Interface with Business IT and business owners to prioritize improvement efforts. Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary. Focus on the integration / long term maintenance of applications and hardware. Assist team lead with managing assignments and workload. Develop, maintain, and share, accurate support documentation. Support of local network equipment in a Cisco based environment. Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem. Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment.
    $70k-97k yearly est. Auto-Apply 1d ago
  • Helpdesk Technican

    052&&Polarson GG

    Information technology internship job in Lima, OH

    Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    $35k-61k yearly est. 60d+ ago
  • IT Help Desk Technician

    MSP Test 5

    Information technology internship job in Lima, OH

    Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically. • Diagnoses and resolves basic technical hardware and software issues. • Redirects unanswered problems to appropriate resource. • Identifies and escalates situations requiring urgent attention. • Tracks and routes problems and requests, and documents resolutions. • Stays current with system information, changes, and updates. • Performs other related duties as assigned.
    $35k-61k yearly est. 60d+ ago
  • IT Help Desk Technician

    Sounds Easy Video

    Information technology internship job in Lima, OH

    Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically. • Diagnoses and resolves basic technical hardware and software issues. • Redirects unanswered problems to appropriate resource. • Identifies and escalates situations requiring urgent attention. • Tracks and routes problems and requests, and documents resolutions. • Stays current with system information, changes, and updates. • Performs other related duties as assigned.
    $35k-61k yearly est. 60d+ ago
  • Information Technology/Cybersecurity - Adjunct

    Zane State College 3.9company rating

    Information technology internship job in Russells Point, OH

    The primary role of adjunct faculty is to facilitate student learning by using effective methods of teaching. Faculty enhance the learning process through educational and discipline-specific professional and development activities. Qualifications Qualifications * A minimum of an associate's degree with work experience in information technology and/or cybersecurity. * Certifications are a plus. We are looking to staff classes that include Linux+, Wireshark, cybersecurity foundations, Security+, cybersecurity compliance, incident response and disaster recovery, ethical hacking, and digital forensics. These are remote, asynchronous classes with some synchronous activities required. * Previous online teaching experience is required to fill these adjunct roles. * Previous online teaching experience in a community college setting is preferred.
    $53k-61k yearly est. 8d ago
  • IT Service Desk Intern

    Kalmbach Feeds Inc. 3.5company rating

    Information technology internship job in Upper Sandusky, OH

    Job Description About the Role: The Service Desk Intern position will focus on hardware, but will work toward handling incidents, requests, and alert management. The Service Desk Intern will be tasked with working across a broad range of technologies and applications while supporting our team members. This will include support for hardware and software on-site at our corporate office, off-site plant locations or remotely using remote tools. This position is responsible for delivering excellent customer service to everyone we serve. The SDI will assist in keeping IT systems and the business running by enabling quick responses to any incident or request whether in person, via Teams or on the phone. This position must also exhibit exceptional work habits, teamwork, values, and qualities that embody the Kalmbach core values in full. Primary Responsibilities: Collaborate with the Service Desk team to ensure we are providing excellent team member support with metrics to back that up. Work hours are 8am to 5pm, with overtime as needed to support our team members with excellent support and customer service. Execute lifecycle replacement of laptops, thin clients, and desktops. Execute new Service Desk projects. Execute security and vulnerability patching for desktops and laptops. Execute in the configuration/deployment of hardware and phones. Execute in the research and investigation of reducing repetitive incidents and problems. Provide feedback for knowledge base articles for the Service Desk and team members as needed. Apply analytical skills to resolve complex incidents and problems. Provide feedback to improve training program for Service Desk team. Provide feedback regarding the build out and/or definition of meaningful metrics and leverage them for continuous improvement at the Service Desk. Performs other duties as assigned by manager. The Right Candidate: Experience with Microsoft Windows 10/11, iOS, Active Directory, Azure, TeamViewer, Remote Desktop Protocol, VMware, Verizon Mobile Device Manager, Microsoft 365, and Microsoft Deployment Toolkit. Experience with Microsoft Intune or comparable Mobile Device Management (MDM) solutions preferred. Experience with hardware imaging and deployment such as laptops, and desktops. Experience with hardware repair of laptops and desktop computers. Excellent written, oral, and interpersonal communication skills. Able to prioritize and execute tasks in a high-pressure environment with a level of self-initiative without much supervision or management support. Strong customer service orientation via the phone, in-person, in writing, or at any off-site locations. Ability to work in a team-oriented, collaborative environment with focus on serving the team member. Excellent organizational skills. Bachelor's degree or currently working towards a degree in an IT related discipline. About the Company: Kalmbach Feeds offers the highest quality nutritional products for livestock, poultry, and companion animals. The company was founded in 1963 by Milton and Ruth Kalmbach with a vision to develop the finest products, providing customers with the best possible nutritional value. The Kalmbach family's traditional core values have served as the compass for consistent success for six decades, and the company has become the regional leader within the animal nutrition industry. Kalmbach Feeds enjoys an excellent reputation for quality and integrity within the animal nutrition industry and is comprised of smart self-starters who are driven to serve customers. Our experienced, talented team utilizes cutting-edge technology and proprietary processes to deliver safe, innovative products. Our stringent ingredient testing, computer automated systems, patented technologies, dedicated manufacturing facilities, and in-house nutrition specialists guarantee it. Additional information regarding our exciting company can be found at **************************** and *********************** Kalmbach Feeds Offers: Competitive Compensation On Staff Life Coach Kalmbach Feeds is an Equal Opportunity Employer. Each applicant for employment is considered solely based on job qualifications, without regard to race, color, religion, sex, age, disability, national origin, veteran status, or any other classification protected by law. The information contained within your resume and application, including employment history, educational history, and references, are subject to verification. Pre-employment drug screen (hair and urine), physical, and criminal background check required. Only qualified candidates will be contacted.
    $29k-36k yearly est. 4d ago
  • Site Mgmt and End User Support

    Ford Global

    Information technology internship job in Lima, OH

    This is an Information Technology Operations based role that supports our Lima Engine Plant which builds the 2.7/3.0L Nano and 3.5/3.7 D3X engines that go into our top selling Ford and Lincoln products such as F-150, Explorer, Bronco, Expedition, Navigator, Aviator, Nautilus and more. Our plant also supports the machining of blocks, cranks, and heads for both I4 and V6 EcoBoost. This is an outstanding opportunity to be a member of the Site IT team and assist in reimagining how site IT lends support to the manufacturing team, as we modernize the plant floor with new technology to reduce complexity and increase efficiency. As a member of the Plant IT team, you are directly responsible for maintaining the systems that keep our 1.8 million square foot facility running. Your job responsibilities will require you to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure that the plant uses to machine and assemble I4 and V6 EcoBoost engines. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling IIOT for Manufacturing and supporting the existing manufacturing execution systems within the facility. This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential. Minimum Qualifications: High school diploma or equivalent combination of relevant education and experience. 5+ years' experience in an IT support capacity A willingness to work in a high-pressure production environment and flexible work schedule is a foundation in this space. Identifying, investigating, & solving problems with minimal supervision Experience with Windows 11 OS Preferred Qualifications: Manufacturing experience is preferred but not required. Any plant floor automation experience is highly desired (Control systems, PLC's, etc.) but not required. Experience with Server administration; Windows (2012+) or Linux Familiar with Cisco routers and switches to include basic staging, troubleshooting, and cable installation. Knowledge of Windows server and Windows Active Directory/ADFS Experience with VM servers (Vsphere). Experience with Android and/or iOS, iPhones, iPads. Experience with Mac OS. Experience with Office365, including SharePoint. Experience with Office automation Experience with FIS, QLS-CM, QTS, QWX, PDS, LMA, OBL, QDAS Experience with Dell PC's, Dell Laptops, HP Printers, and HP Servers You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. This position is a salary grade 7. For more information on salary and benefits, click here: ***************************** This position is a range of salary grades 5-8 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite #LI-PW1 Support a multi-shift operation in a manufacturing plant. Must be able to work flexible hours in support a multi-shift operation. (Days, nights and or weekends). Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. Interface with Business IT and business owners to prioritize improvement efforts. Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary. Focus on the integration / long term maintenance of applications and hardware. Assist team lead with managing assignments and workload. Develop, maintain, and share, accurate support documentation. Support of local network equipment in a Cisco based environment. Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem. Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment.
    $36k-63k yearly est. Auto-Apply 1d ago
  • Helpdesk Specialist

    The Union Bank Company 3.5company rating

    Information technology internship job in Columbus Grove, OH

    Job Details Operations - Columbus Grove, OH Full TimeDescription We want U to be part of our team! Join a Community That Cares - Grow Your Career at The Union Bank Company! Benefits offered: Medical, Dental, Vision Insurance Employee Stock Ownership Plan (w/ company match) Paid Time Off (in addition to 10 paid holidays, 1 floating holiday, & birthday) Tuition Reimbursement And more! We are currently searching for a Helpdesk Specialist to work onsite at our Operations Center in Columbus Grove, OH! Under the direction of the IT Manager, the Helpdesk Specialist provides support for the bank's various software and hardware and provides user training. This includes the responsibility to respond to problem calls and to diagnose and repair systems. Serves as a liaison between bank and third-party IT services. Duties and Responsibilities: Technical Support: Provide first-line support for hardware and software issues. Troubleshoot and resolve technical problems via phone, email, or in person. Assist with network connectivity issues and peripheral devices (printers, scanners, etc.). User Assistance: Help users with software installations, configurations, and updates. Guide users through troubleshooting steps for common problems. Educate users on best practices for using technology and maintaining security. Incident Management: Log, track, and manage support tickets using a ticketing system. Prioritize and escalate issues based on urgency and impact. Follow up with users to ensure issues are resolved to their satisfaction. System Monitoring and Maintenance: Monitor system performance and health to identify potential issues. Perform routine maintenance tasks such as software updates and patches. Ensure backups are performed regularly and restore data if necessary. Documentation Document common problems and their solutions in a knowledge base. Create and update user guides and technical documentation. Maintain accurate records of user interactions and issue resolutions. Hardware and Software Management: Install, configure, and maintain computer hardware and software. Manage inventory of IT assets and ensure proper disposal of obsolete equipment. Assist with the deployment of new technology and upgrades. Security: Implement and enforce IT security policies and procedures. Monitor for and respond to security incidents or breaches. Assist users with password resets and account lockouts, ensuring adherence to security protocols. Communication: Communicate effectively with users to understand their issues and explain solutions. Provide status updates and progress reports to users and IT management. Coordinate with other IT staff or departments as needed to resolve complex issues. Training and Support: Provide training to users on new technologies or updates. Develop and deliver presentations or workshops on IT best practices. Continuous Improvement: Gather user feedback to improve IT support processes and services. Stay updated on the latest technology trends and best practices. Participate in ongoing training and professional development opportunities. Qualifications Require a high school diploma or GED 1-2 years' experience in a related position or an associate's degree preferred Must be able to lift 50 pounds. Prefer banking experience and working with Fiserv Premier programs **It is encouraged that all applicants attach a resume when applying. The Union Bank Company is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see Human Resources should you have any questions about this policy or these job duties
    $30k-41k yearly est. 60d+ ago
  • User Support Analyst

    Ohio Department of Education 4.5company rating

    Information technology internship job in Ohio City, OH

    Winton Woods City Schools is seeking a skilled and dynamic User Support Analyst to join our technology team. This position will be focusing on implementing & supporting advanced technologies serving the goals of the district, and handling escalations from technical staff for challenging issues. User Support Analysts will act as a subject matter expert on the assigned technologies and processes needed by the Technology Center. They will act as the primary point of contact for their subject matter and also cross-train other staff to maintain continuity of service for the department. Successful candidates will: * demonstrate technical expertise in the IT systems the district uses, or equivalent systems. * continually grow their skill set through practical work experience, professional development opportunities, and an overall sense of curiosity. * have strong critical thinking, problem solving, and scientific method skills in order to resolve complex technical issues. * be required to work independently with a resilient mindset. * possess interpersonal skills including practicing empathy, teamwork, conflict resolution, and relationship building. * conduct themselves with professionalism and adhere to workplace norms. * self-direct themselves and be able to prioritize tasks, manage time effectively, and stay organized. * practice good communication skills, including verbal (speaking, listening), written, as well as non-verbal cues. The ability to explain technical concepts to non-technical stakeholders is essential. Preferred Experience: * Prior experience in K-12 education technology support a plus. * Familiarity with Google Workspace, Windows / ios environments, networking and classroom technology. * Experience with help desk ticketing systems and remote support tools * Industry certifications How to Apply: Interested candidates should submit their application and resume through Frontline at the following link: Frontline . Applications will be reviewed on a rolling basis, and the position will remain open until filled. The Winton Woods City School District provides equal educational, vocational, and employment opportunities for all people without regard to race, gender, ethnicity, color, age, disability, religion, national origin, creed, sexual orientation, or affiliation with a union or professional organization. The District is in compliance with Title VI, Title IX and Section 504 of the Vocational Rehabilitation Act.
    $53k-62k yearly est. 6d ago
  • Information Technology (IT) Co-op/Intern - Fall 2026

    Honda 4.8company rating

    Information technology internship job in Raymond, OH

    This reflects potential openings for the Fall 2026 Co-op/Internship Session (August - December). This is a general job description and represents multiple openings in various departments. Honda offers both single and multi-semester co-ops and internships. College students must apply to the requisition pertaining to their major and semester of interest. Please note: Sponsorship for employment visa status for these positions is unavailable. Applicants requiring sponsorship for employment visa status now or in the future (e.g., F-1 CPT/OPT, H-1B, TN, etc.) will not be considered. More about the Information Technology (IT) Co-op/Intern at Honda The below descriptions reflect potential environments and duties within our various Information Systems and Information Technology Co-op/Intern positions that we offer. Work environments and projects may include but are not limited to: Information Technology (IT) Services: * Work with project schedules, scopes, conduct weekly meetings, and track all milestone activities and budgets * Interface with appropriate business contacts to determine musts and wants for project data and reporting functions * Design, create and issue appropriate production associate reporting paperwork within the International Organization for Standardization framework for areas as needed * Support development of operation standards and/ or training materials for project implementation What you need to be successful in this role Required: * Legally authorized to work in the U.S. without sponsorship * General Business Coursework * Minimum 2.5 Cumulative GPA or higher (You will be required to provide your current transcript) * Class status- Sophomore (by credit hour) or above * Availability to work a minimum of 10 weeks at 40 hours per week * Enrollment in a Bachelor's or Master's degree program studying Information Systems, Computer Science, or related field * Valid U.S. Driver's License (exceptions considered on a case-by-case basis) * Ability to secure own transportation to and from work each day * *Public transportation and ride share services are limited in some of our locations. Co-ops are responsible for securing their own transportation to and from work each day, and must have a reliable plan for transportation in order to be eligible for a position. Regular in-person attendance is required, and transportation issues will not be excused. Desired: Operations management and research systems engineering/management Position Locations Information Services Co-op/Intern positions are offered in the cities/states listed below, if you are selected to move forward in the process, you will be given the opportunity to make selections on your location preferences: * Marysville, Ohio (45 minutes northwest of Columbus, Ohio) * Raymond, Ohio (45 minutes northwest of Columbus, Ohio) * Torrance, California (30 minutes south of Downtown Los Angeles, California) Honda Co-operative and Learning Internships Program Benefits Housing Accommodations: Honda offers housing at a shared cost or a housing stipend based on location for our Co-ops and Interns. It is not required to opt-in to, but is available should you need housing at the time of your Co-op/Internship with Honda. Honda Business Resource Groups: One of the ways Honda gives diversity a voice is through its business resource groups. The associate-led, company-supported groups have members aligned across different dimensions of diversity such as gender, ethnicity, ability, life stage and experiences. The groups provide networking opportunities, a chance to give back and professional development. Some groups have even given feedback on Honda products, making them more appealing to all. Embracing all views is what will drive us into the future. Honda wants passionate, driven people to be a part of that future. Performance Feedback: Honda Co-ops and Interns will have the opportunity to receive informal and formal feedback from their leaders, ask questions and express future interest in a scheduled mid-term and final evaluation. Mentorship: Each Co-op/Intern is assigned a mentor in your department to help you navigate your time at Honda. On-site Wellness Center: Co-ops and Interns have access to join our Wellness Centers (varies by location). Our Wellness Centers are full gyms equipped with cardio machines, weights, basketball courts, pools, dieticians, personal trainers and group fitness classes. Paid overtime: Co-ops and Interns will receive 1.5 times their hourly rate of pay for any overtime worked. Consideration for full time employment: Our Cooperative Learning Internships program is utilized as a talent pipeline for our full time positions! Hourly Wage Range: $26.58-$34.38 Pay will be based on several variables that include, but not limited to, geographic location, work experience, education, etc. Additional details regarding Honda Co-op and Intern benefits are provided upon offer.
    $26.6-34.4 hourly 7d ago
  • Support Center Technician

    Perry Protech 3.9company rating

    Information technology internship job in Lima, OH

    Become an Employee-Owner at PERRY pro TECH! A Service Specialist for the Customer Support Center plays a key role in ensuring client satisfaction by serving as the first point of contact for clients seeking technical assistance. About The Role: Contribute to the team goal of closing 25% of service calls with a 10% recall rate via remote support Maximize client satisfaction with first-call resolution Perform remote troubleshooting through diagnostic techniques and pertinent questions at a level consistent with performance expectations Provide remote assistance to technicians on client emergency service calls when needed Respond to requests for technical assistance in person, via phone, email, or text Provide training to clients on products installed Train on third-party remote management tools Requirements & Qualifications: Excellent customer service skills Ability to handle difficult or emotional customer situations Ability to be an active listener over the phone Keen attention to detail and interest in problem-solving Excellent verbal and written communication skills Prioritize customer service and client satisfaction Associate degree or equivalent with a demonstrated successful work history Proven experience in a help desk or customer service support position Implementation or technical support background Why Join our Team of Employee Owners? We are proud to be employee owned! Employees of PERRY pro TECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY pro TECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.
    $55k-76k yearly est. 60d+ ago
  • Help Desk Technician

    Mammoth Tech 4.1company rating

    Information technology internship job in Defiance, OH

    Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 8AM - 5PM :     Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Some of our clients have included a Top-10 Global Restaurant Company, and a Top-15 U.S. Healthcare System. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. We currently have over 500 employees in 35 states. We maintain a network of subcontractor relationships that we routinely work with in another 8 locations. POSITION SCOPE : Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business. DUTIES & RESPONSIBILITIES : Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Other duties as assigned. REQUIRED SKILLS/ABILITIES: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Excellent interpersonal skills. Ability to explain technical information in understandable language to non-technical staff members. Flexibility to work a variety of shifts with minimal notice Available to work regular overtime Proficiency with Windows Operating system and Thin Client environments Excellent oral communication skills Detail-oriented to keep detailed notes on tickets Highly organized to keep Help desk tickets order Ability to diagnose and resolve basic computer technical issues Extremely motivated self-starter Strong desire to learn Ability to work as a Team member QUALIFICATION/EDUCATION AND EXPERIENCES: High School diploma or equivalent 2+ years of experience working in a help desk environment PHYSICAL REQUIREMENTS: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. This position must be located in our Defiance, OH office This position will be required to work 8AM - 5PM EST and possibly a rotating on call schedule. Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.
    $38k-69k yearly est. 60d+ ago
  • 2026 Internship - Construction Technician

    Intertek USA, Inc. 4.1company rating

    Information technology internship job in Lima, OH

    2026 Construction Services Intern - Lima, OH Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a highly motivated Construction Services Intern for the year 2026 to join our Professional Services Industries, Inc. (Intertek-PSI) team in Lima, OH. This is a fantastic opportunity to learn a versatile skills in the engineering, and construction industry. Professional Service Industries, Inc. (Intertek-PSI) is a leading US based provider of construction assurance, testing and inspection in civil and commercial construction. Our broad service offering includes construction materials testing, geotechnical services, environmental engineering, industrial hygiene, and specialty testing. What are we looking for? The 2026 Intern - Construction Services is responsible for performing a variety of laboratory testing, site assessment, engineering duties and administrative tasks under general supervision. Salary & Benefits Information: In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. What you'll do: Perform a variety of testing, project specific observations and site assessment duties under direct supervision and/or from detailed controlled procedures. Operate testing equipment and conducts testing (example: Soil, concrete or other) and provides assessment of data through reporting Work utilizing drawings, specifications, and diagrams Use specific methods to observe site activities and perform tasks Make detailed observations and gives limited interpretation of results Maintain detailed documentation and data from test results Communicate effectively with client and project teams Assist in classifying soil samples and various geotechnical laboratory testing Assist in preparing work order for construction material testing Provide back-up support for other department administrative staff Perform data entry maintenance in company systems This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties. Minimum Requirements & Qualifications: Must be currently enrolled in a Civil Engineering, Geotechnical Engineering or Construction Management degree program at an accredited University Valid driver's license and reliable driving record is required Must be able to work off shifts and overtime Ability to communicate and interact effectively in verbal & written communication Must be able to read and understand work plans Ability to lift, move, push and pull 30 to 50 pounds frequently. Occasionally, over 50 pounds with assistance. Ability to receive detailed information through oral communication, (hearing) and to make the discriminations in sound. Ability to kneel and squat occasionally Ability to walk and stand for long periods of time Ability to work outdoors in adverse weather conditions (hot and cold) Ability to climb occasionally Intertek: Total Quality. Assured. Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth. Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed. We Value Diversity Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email ******************* or call ************** (option #5) to speak with a member of the HR Department. #LI-HB1 CA-HB * Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
    $30k-51k yearly est. Auto-Apply 60d+ ago
  • Health IT Technical Support Specialist I

    Midmark Corporation 4.5company rating

    Information technology internship job in Versailles, OH

    Midmark is dedicated to transforming healthcare experiences through innovative design, harmonizing space, technology, and workflows to create better outcomes for caregivers and patients at the point of care. As a Health IT Specialist I, you will play a vital role in this mission by providing industry-leading front-line technical support for Midmark's integrated hardware and software solutions in a fast-paced environment. Your expertise will help ensure seamless EMR connectivity, optimize device and software performance, and enhance the customer experience. You will work directly with technical and clinical staff in a regulated healthcare setting, supporting Class II medical devices and ensuring HIPAA, FDA, and quality system compliance. This role directly supports Midmark's vision of designing better care by resolving customer issues efficiently, enabling healthcare teams to focus on delivering exceptional patient care. Success in this role requires a strong technical aptitude as well as the ability to learn complex workflows quickly, replicate customer environments, and deliver exceptional customer service. Job Location This position is based at our Cincinnati location with the flexibility for occasional travel (5%) to customer sites for installation, troubleshooting, and/or training. Primary Responsibilities Technical Support and Troubleshooting Provide end-user technical support for connected medical devices, diagnostic software, and EMR integrations via phone, email, chat, and remote assist tools (e.g., LogMeIn Rescue 123). Diagnose, troubleshoot, document, and resolve issues related to Midmark products, involving: Troubleshoot operating system and network communication issues impacting product performance and connectivity, including thin-client and virtualized environments (RDP, Citrix, VMware) Install, configure, and troubleshoot database environments, including SQL Server Support and troubleshoot EMR integrations to ensure seamless connectivity between diagnostic software, medical devices, and customer EMR/EHR systems Validate Midmark software and hardware in preparation for clinical training. Create and update troubleshooting guides, knowledge base articles, and department resources. Customer Engagement and Issue Resolution Maintain strong rapport with internal and external customers, ensuring timely, thorough follow-up until resolution. Document customer complaints in Midmark's incident management system to track trends and address high-impact issues. Prioritize customer satisfaction by delivering empathetic, solution-focused service in high-pressure situations. Collaboration and Continuous Improvement Participate in Midmark Production System (MPS) initiatives to improve processes, efficiency, and customer outcomes. Work with cross-functional teams to share customer insights for product improvement. Assist with installation, configuration, and validation of software solutions. Experience and Education Associate's degree in Health Information Management, Information Technology, Engineering, or related field preferred. Healthcare IT EMR/EHR experience required. At least 2 years of relevant experience in technical support, healthcare IT, or a related field, or a combination of education and experience. Proficiency in installing, configuring, and troubleshooting Windows client and server operating systems, including support for thin-client and virtualized environments (RDP, Citrix, VMware). Hands-on experience with SQL Server setup, configuration, permissions, and connectivity troubleshooting. Experience supporting integrations between systems using HL7, FHIR, APIs, or similar standards. Familiarity with device-to-application communication in networked or thin-client environments. Microsoft IIS configuration, including certificate management, web application deployment, and API integrations. Basic scripting (PowerShell, batch files, or similar). Certifications preferred or ability to obtain: • Microsoft SQL certifications or Microsoft Technology Associate (Database Fundamentals) • CompTIA A+, Network+ Core Competencies Technical Proficiency: Skilled in troubleshooting medical devices, software, operating systems, networking, and SQL databases. Customer Service: Ability to work effectively with diverse personalities while maintaining tact and diplomacy in a fast-paced, call center-type environment. Problem Solving: Strong analytical skills with the ability to diagnose and resolve complex technical issues. Communication: Excellent verbal and written communication skills with technical and non-technical audiences. Collaboration: Works well independently and within a team environment. Time Management: Able to plan, organize, and prioritize workload to meet deadlines in a high-pressure environment. Continuous Improvement Mindset: Engages in MPS skills and concepts to enhance processes and outcomes. Regulatory Awareness: Understanding of HIPAA, FDA, and quality system requirements for Class II medical devices. Additional Skills: Proficiency in Microsoft Office Suite and related tools; bilingual (Spanish) a plus.
    $24k-34k yearly est. Auto-Apply 47d ago
  • Desktop Support Administrator

    Hobart Institute of Welding Technology 3.3company rating

    Information technology internship job in Troy, OH

    SUMMARY The Desktop Support Administrator is an entry-level position responsible for providing front-line technical support for staff, faculty, and students, while also assisting with general office and operational duties. This role works in coordination with the organization's Managed Services Provider (MSP) for escalated IT support, security, and infrastructure needs. The ideal candidate is tech-savvy, organized, and eager to learn, with a willingness to support areas outside of IT as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as an administrator for various IT systems and software at HIWT, including S2, Centurion, Axis, and others Provide Tier 1 desktop support for end users, including troubleshooting of PCs, printers, mobile devices, and software Maintain the Help Desk ticket system; document and assign tickets appropriately; escalate to MSP as needed Assist with setup and deployment of desktops, laptops, tablets, and classroom AV equipment Support basic user account management (password resets, account creation, etc.) in coordination with MSP Serve as point of contact for coordination with IT vendors and service providers (internet, phones, etc.) Provide technical support for the emergency alert system, in coordination with the internal Safety & Security team and outside system vendors, ensuring system functionality at all times Maintain organization of IT equipment, supplies, and inventory Order and manage office supplies and technology accessories from approved vendors Assist in supporting student device distribution and usage, including tablets and LMS access Help streamline file storage and digital organization processes across departments Support internal events or special projects that may require setup or logistics coordination Work alongside instructors, staff, and leadership to understand and support their operational needs Help document procedures and user guides for frequently asked technical questions Participate in minor project coordination involving technology or facilities Participate in inventory checks, room setups, or occasional facility tasks Other duties as assigned COMPETENCIES Proactive problem solver with a positive, team-oriented attitude Comfortable learning new systems and performing diverse job responsibilities Strong attention to detail and ability to multitask Demonstrates adaptability, accepting new responsibilities and adjusting to change Maintains professionalism and confidentiality at all times WORK ENVIRONMENT: This role operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS Regular talking and hearing are required Regular sitting, standing and walking are required Ability to lift 50lbs and perform occasional physical tasks required REQUIRED KNOWLEDGE, SKILLS & ABILITIES Associate degree or equivalent experience in IT, business, or related field Minimum 2+ years' IT and general business related experience Basic understanding of Windows OS, Microsoft Office Suite, and general hardware troubleshooting Strong customer service and communication skills DESIRED KNOWLEDGE, SKILLS & ABILITIES Experience in a helpdesk, desktop support, or general office support role Familiarity with ticketing systems, Active Directory, or learning management systems (LMS) IT-related certifications (CompTIA A+, Microsoft Fundamentals, etc.) TRAVEL: This position may require occasional travel, with some overnights and weekends required. APPLICATION PROCESS: Qualified, interested applicants should apply online at *************** . Hobart Institute of Welding Technology is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $33k-43k yearly est. 60d+ ago
  • Helpdesk Hero - Start Your IT Journey Here

    Tomorrow's Technology Today

    Information technology internship job in Saint Henry, OH

    Job Description Help Desk Support - Level 1 Tomorrow's Technology Today is a fast-growing IT Managed Service Provider located in St. Henry, OH serving small and medium sized businesses North-West Ohio and North East Indiana. We deliver worry-free technology that protects and grows our clients' businesses and are highly focused on customer service. Our goal is to build a great company with great people that delivers great results. Your efforts are definitely noticed and appreciated and you can make a real difference and impact! We need a new member for our team. Intelligence, excellent communication, team-player, hard work and ambition are a given. To fit in, we are looking for someone who has a helpful/positive/can-do attitude, a commitment to excellence, strives to do the right thing (reputation outweighs profit every time), is driven to constant improvement and has the right mix of confidence and humility. If this sounds like you then you've found the right place. GENERAL SUMMARY: The Help Desk Support - Level 1 is responsible for managing and maintaining our end client's networks. Ensuring client satisfaction and quieting their networks are essential in this position. Essential Duties and Responsibilities: The Help Desk Support - Level 1 position is a key contributor in the success of managing our client's networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent computer skills and knowledge in basic networking configurations Experience and demonstrated proficiency in Windows 11, Microsoft 365, printers Strong client relationship skills. Ability to provide and maintain detailed documentation on each job. Ability to remain in contact with the client thru the completion of the incident. Strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. Must be able to multi-task and operate in a fast paced environment while maintaining a disciplined approach to oversee clients' needs. The ability to understand the clients' requirements and plan the support strategy is essential. Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists. These problems must often be diagnosed remotely so excellent listening skills, insightful questioning ability, and resourcefulness are required. Excellent listening and communications skills are required for interaction with other employees, clients and vendors. The ability to communicate in English verbally and in writing is essential. Reports, email correspondence, schedules, presentations are all typical requirements of this position and must be effectively and professionally communicated. Also the interpersonal and communication skills to support a wide variety of users and their technical needs are necessary. Organized, detail oriented and self-motivated. Problem-solving and planning abilities and the ability to meet reasonable deadlines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Tasks require walking, sitting, bending, reaching, mobility, and lifting (50 lbs). The person in this job must be able to drive. A valid driver's license and driving record that is satisfactory to the Company must be demonstrated at hire and periodically thereafter. Having your own reliable transportation is a must as you will occasionally be required to visit client sites. Ability to build positive and collaborative relationships. Willingness to develop professionally. Continuing education is a must! Ability to work with little supervision. Expected Outcomes: Success in the Help Desk Support - Level 1 position will be based on your ability to meet or exceed our client's expectations and by exceeding the SLA (Service Level Agreements) put in place for the various agreements. Willing to record activities for justification to client. The team will be graded on the profitability of the client agreements and on the amount of incidents that are able to be resolved before affecting the clients. Bonus program based on hours allocated to helpdesk, professional services, and managed services. Educational/Vocational/Previous Experience Recommendations: A+ Certification is preferred. Must be attained in first 90 days. Microsoft Certified Professional (MCP) is preferred or will be required the first year. 2+ years' experience in computer network management is required Experience in managing end client networks is preferred. Valid driver's license and reliable transportation is required (occasional client visits are required) Experience with Autotask, NAble NCentral, Sentinel 1, Ubiquiti, and SonicWall is a plus Working Conditions: Normal professional, office environment. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Job Posted by ApplicantPro
    $35k-60k yearly est. 11d ago
  • Join Our Intern/Co-Op Network

    Precision Strip 4.2company rating

    Information technology internship job in Minster, OH

    Are you currently attending college and look forward to an exciting career in your field of study? Be proactive...join our college network. You'll receive notifications for relevant Intern or Co-Op positions and may potentially secure a future position at Precision Strip. Opportunities await you.
    $32k-38k yearly est. 60d+ ago

Learn more about information technology internship jobs

How much does an information technology internship earn in Lima, OH?

The average information technology internship in Lima, OH earns between $24,000 and $47,000 annually. This compares to the national average information technology internship range of $26,000 to $47,000.

Average information technology internship salary in Lima, OH

$34,000
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