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The differences between information technology operations leaders and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an information technology operations leader, becoming an information technology support manager takes usually requires 6-8 years. Additionally, an information technology support manager has an average salary of $104,424, which is higher than the $102,369 average annual salary of an information technology operations leader.
The top three skills for an information technology operations leader include project management, windows and cloud. The most important skills for an information technology support manager are customer service, ITIL, and project management.
| Information Technology Operations Leader | Information Technology Support Manager | |
| Yearly salary | $102,369 | $104,424 |
| Hourly rate | $49.22 | $50.20 |
| Growth rate | 5% | 16% |
| Number of jobs | 143,806 | 162,131 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Average age | 43 | 47 |
| Years of experience | 2 | 8 |
A SAP Finance and Controlling (FICO) consultant designs, builds, and deploys SAP-based enterprise resource planning (ERP) solutions. The responsibilities of this professional include understanding an organization's business requirements, training end-users, and sorting out the end user's day-to-day queries. The qualifications for the job include the ability to multitask, knowledge of accounting business processes, and prior work experience in professional services or distribution company. The personal attributes of becoming an SAP FICO consultant include being respectful and possessing cultural awareness.
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
Information technology operations leaders and information technology support managers have different pay scales, as shown below.
| Information Technology Operations Leader | Information Technology Support Manager | |
| Average salary | $102,369 | $104,424 |
| Salary range | Between $78,000 And $133,000 | Between $76,000 And $142,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | California | Washington |
| Best paying company | Clinica Sierra Vista | |
| Best paying industry | Manufacturing | Finance |
There are a few differences between an information technology operations leader and an information technology support manager in terms of educational background:
| Information Technology Operations Leader | Information Technology Support Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information technology operations leaders' and information technology support managers' demographics:
| Information Technology Operations Leader | Information Technology Support Manager | |
| Average age | 43 | 47 |
| Gender ratio | Male, 80.0% Female, 20.0% | Male, 82.2% Female, 17.8% |
| Race ratio | Black or African American, 8.7% Unknown, 5.1% Hispanic or Latino, 12.4% Asian, 12.3% White, 61.3% American Indian and Alaska Native, 0.3% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 9% | 11% |