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The differences between installation specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an installation specialist and a service support specialist. Additionally, an installation specialist has an average salary of $49,602, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for an installation specialist include customer service, ladders and scaffolding. The most important skills for a service support specialist are customer service, support services, and social work.
| Installation Specialist | Service Support Specialist | |
| Yearly salary | $49,602 | $43,538 |
| Hourly rate | $23.85 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,003 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Installation specialists and service support specialists have different pay scales, as shown below.
| Installation Specialist | Service Support Specialist | |
| Average salary | $49,602 | $43,538 |
| Salary range | Between $33,000 And $73,000 | Between $26,000 And $72,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Technip USA Corporation | Cheniere Energy |
| Best paying industry | - | Technology |
There are a few differences between an installation specialist and a service support specialist in terms of educational background:
| Installation Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between installation specialists' and service support specialists' demographics:
| Installation Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 83.8% Female, 16.2% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.1% White, 56.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |