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Internet technician vs software support technician

The differences between internet technicians and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an internet technician and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $37,615 average annual salary of an internet technician.

The top three skills for an internet technician include customer service, telephone calls and email accounts. The most important skills for a software support technician are customer service, troubleshoot, and java.

Internet technician vs software support technician overview

Internet TechnicianSoftware Support Technician
Yearly salary$37,615$79,670
Hourly rate$18.08$38.30
Growth rate10%10%
Number of jobs82,493117,059
Job satisfaction--
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 59%
Average age4242
Years of experience22

Internet technician vs software support technician salary

Internet technicians and software support technicians have different pay scales, as shown below.

Internet TechnicianSoftware Support Technician
Average salary$37,615$79,670
Salary rangeBetween $22,000 And $62,000Between $55,000 And $113,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-RSM US
Best paying industry-Finance

Differences between internet technician and software support technician education

There are a few differences between an internet technician and a software support technician in terms of educational background:

Internet TechnicianSoftware Support Technician
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 59%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Internet technician vs software support technician demographics

Here are the differences between internet technicians' and software support technicians' demographics:

Internet TechnicianSoftware Support Technician
Average age4242
Gender ratioMale, 78.8% Female, 21.2%Male, 73.8% Female, 26.2%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between internet technician and software support technician duties and responsibilities

Internet technician example responsibilities.

  • Support 3rd party wireless devices, set up VPN, and manage wireless networks.
  • Develop Java base IAM system components to manage security and authorizations.
  • Identify and resolve Internet connectivity issues with DSL circuits, routers, and PC configurations.
  • Enroll customers for both dial-up and wireless Internet access.
  • Trouble shoot dial-up, modem, windows and browser conflicts.
  • Configure workstation TCP/IP for network connectivity and configure PC's for file and printer sharing.
  • Show more

Software support technician example responsibilities.

  • Manage desktop services team members to provide SLA agreements within network support services department.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
  • Develop web base MySQL database using HTML, PHP and Java for affiliate program.
  • Implement event handling using Java, Ajax and ExtJS.
  • Support medium networks of multiple OS computers with design, configuration and maintenance services.
  • Show more

Internet technician vs software support technician skills

Common internet technician skills
  • Customer Service, 19%
  • Telephone Calls, 10%
  • Email Accounts, 9%
  • DSL, 4%
  • Inbound Calls, 4%
  • Mac OS, 4%
Common software support technician skills
  • Customer Service, 14%
  • Troubleshoot, 10%
  • Java, 7%
  • Database, 6%
  • Phone Calls, 5%
  • Software Support, 3%

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