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The differences between junior customer service representatives and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Junior Customer Service Representative | Customer Service Consultant | |
| Yearly salary | $30,266 | $37,471 |
| Hourly rate | $14.55 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Junior customer service representatives and customer service consultants have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Service Consultant | |
| Average salary | $30,266 | $37,471 |
| Salary range | Between $24,000 And $37,000 | Between $20,000 And $68,000 |
| Highest paying City | Washington, DC | Hartford, CT |
| Highest paying state | California | Connecticut |
| Best paying company | Northwest Hardwoods | Accenture |
| Best paying industry | Energy | Technology |
There are a few differences between a junior customer service representative and a customer service consultant in terms of educational background:
| Junior Customer Service Representative | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer service consultants' demographics:
| Junior Customer Service Representative | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |