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The differences between junior customer service representatives and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a customer service technician. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a customer service technician are basic math, math, and pathogens.
| Junior Customer Service Representative | Customer Service Technician | |
| Yearly salary | $30,266 | $36,757 |
| Hourly rate | $14.55 | $17.67 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Junior customer service representatives and customer service technicians have different pay scales, as shown below.
| Junior Customer Service Representative | Customer Service Technician | |
| Average salary | $30,266 | $36,757 |
| Salary range | Between $24,000 And $37,000 | Between $27,000 And $49,000 |
| Highest paying City | Washington, DC | Newark, DE |
| Highest paying state | California | Massachusetts |
| Best paying company | Northwest Hardwoods | GAVS Technologies |
| Best paying industry | Energy | Manufacturing |
There are a few differences between a junior customer service representative and a customer service technician in terms of educational background:
| Junior Customer Service Representative | Customer Service Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and customer service technicians' demographics:
| Junior Customer Service Representative | Customer Service Technician | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |