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The differences between junior customer service representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a junior customer service representative and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $30,266 average annual salary of a junior customer service representative.
The top three skills for a junior customer service representative include inbound calls, customer service and processing payments. The most important skills for a service representative are customer service, client service, and patients.
| Junior Customer Service Representative | Service Representative | |
| Yearly salary | $30,266 | $33,692 |
| Hourly rate | $14.55 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,413 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A junior customer service representative handles customers face-to-face or through phone, chat, or mail. They interact with clients to handle their complaints, requests, or other concerns. They may be able to help with the customer, but they may also refer them to a supervisor if needed. They also have to record the concerns of the clients and the actions taken about it.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Junior customer service representatives and service representatives have different pay scales, as shown below.
| Junior Customer Service Representative | Service Representative | |
| Average salary | $30,266 | $33,692 |
| Salary range | Between $24,000 And $37,000 | Between $24,000 And $45,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Northwest Hardwoods | Northern Trust |
| Best paying industry | Energy | Government |
There are a few differences between a junior customer service representative and a service representative in terms of educational background:
| Junior Customer Service Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between junior customer service representatives' and service representatives' demographics:
| Junior Customer Service Representative | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.2% Female, 65.8% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 21.1% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |