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The differences between junior information technology analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a junior information technology analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, a support analyst has an average salary of $75,989, which is higher than the $35,435 average annual salary of a junior information technology analyst.
The top three skills for a junior information technology analyst include business processes, user support and technical support. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Junior Information Technology Analyst | Support Analyst | |
| Yearly salary | $35,435 | $75,989 |
| Hourly rate | $17.04 | $36.53 |
| Growth rate | 32% | 10% |
| Number of jobs | 124,503 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 6 | 2 |
Junior information technology (IT) analysts are entry-level professionals who assist senior IT analyst in designing and implementing IT systems that are functional and cost-efficient for their clients. These analysts are required to provide technical support and resolutions by managing the flow of incoming calls and responding to the inquiries of clients. They must manage user accounts by resetting user passwords and assigning or removing users from using the administrator tool. Junior IT analysts must also provide technical assistance in developing security standards for server and network functions.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Junior information technology analysts and support analysts have different pay scales, as shown below.
| Junior Information Technology Analyst | Support Analyst | |
| Average salary | $35,435 | $75,989 |
| Salary range | Between $24,000 And $51,000 | Between $50,000 And $114,000 |
| Highest paying City | Sacramento, CA | Jersey City, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Duke University Health System | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a junior information technology analyst and a support analyst in terms of educational background:
| Junior Information Technology Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 62% |
| Most common major | Information Technology | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between junior information technology analysts' and support analysts' demographics:
| Junior Information Technology Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.0% Female, 27.0% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 9.2% Unknown, 6.1% Hispanic or Latino, 9.0% Asian, 9.6% White, 65.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |