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The differences between lead agents and lead associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead associate has an average salary of $54,903, which is higher than the $47,344 average annual salary of a lead agent.
The top three skills for a lead agent include inbound calls, customer care and customer service. The most important skills for a lead associate are PET, leadership, and POS.
| Lead Agent | Lead Associate | |
| Yearly salary | $47,344 | $54,903 |
| Hourly rate | $22.76 | $26.40 |
| Growth rate | 6% | - |
| Number of jobs | 56,112 | 188,353 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 45% |
| Average age | 46 | 43 |
| Years of experience | - | 6 |
Lead agents assist with passenger-cargo acceptance and check-in and promote and sell air travel tickets to freight forwarders or the traveling public. Besides promoting safe travel and protecting the firm revenue and property, lead agents also assist distressed traveling customers. Also, lead agents interpret government rules to be observed for travel and cargo shipments. These professionals meet and dispatch aircraft within the required times and use their motor skills to complete related tasks.
The duties of a lead associate depend on one's line of work or industry of employment. In a retail setting, their responsibilities revolve around performing research and analysis to identify new business opportunities, devising strategies to optimize sales, and reaching out to clients through calls and correspondence. A lead associate may offer products and services to potential clients, answer inquiries, conduct demonstrations, process payments, arrange billing plans, and perform follow-up calls. Furthermore, they may also handle issues and concerns, resolving them in adherence to the company's policies and regulations.
Lead agents and lead associates have different pay scales, as shown below.
| Lead Agent | Lead Associate | |
| Average salary | $47,344 | $54,903 |
| Salary range | Between $26,000 And $85,000 | Between $25,000 And $117,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Rhode Island |
| Best paying company | - | McKinsey & Company Inc |
| Best paying industry | - | - |
There are a few differences between a lead agent and a lead associate in terms of educational background:
| Lead Agent | Lead Associate | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | SUNY College of Technology at Delhi |
Here are the differences between lead agents' and lead associates' demographics:
| Lead Agent | Lead Associate | |
| Average age | 46 | 43 |
| Gender ratio | Male, 54.8% Female, 45.2% | Male, 44.8% Female, 55.2% |
| Race ratio | Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.0% Asian, 4.9% White, 66.0% American Indian and Alaska Native, 0.1% | Black or African American, 8.4% Unknown, 4.6% Hispanic or Latino, 17.6% Asian, 6.9% White, 61.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 9% |