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The differences between lead care managers and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a lead care manager and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $38,192 average annual salary of a lead care manager.
The top three skills for a lead care manager include patients, quality care and customer service. The most important skills for a service director are patients, healthcare, and patient care.
| Lead Care Manager | Service Director | |
| Yearly salary | $38,192 | $114,981 |
| Hourly rate | $18.36 | $55.28 |
| Growth rate | 28% | 28% |
| Number of jobs | 87,167 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A Lead Care Manager acts as the supervisor in a Care Facility. They are responsible for dealing with and assisting individuals who need special treatment. They provide services based on the diagnosis of the health professional and ensure that every program under their division is compliant with the guidelines. They also give necessary care for individuals who are having difficulties and provides efficient customer service by updating social media platforms and local businesses.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Lead care managers and service directors have different pay scales, as shown below.
| Lead Care Manager | Service Director | |
| Average salary | $38,192 | $114,981 |
| Salary range | Between $20,000 And $72,000 | Between $70,000 And $188,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Accenture | Mayo Clinic |
| Best paying industry | Education | Technology |
There are a few differences between a lead care manager and a service director in terms of educational background:
| Lead Care Manager | Service Director | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 59% |
| Most common major | Nursing | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between lead care managers' and service directors' demographics:
| Lead Care Manager | Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 21.6% Female, 78.4% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 10.4% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 8.0% White, 61.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 12% |