Leader jobs in Reston, VA

GovCIO is hiring a ServiceNow / ENT Tools Lead to lead the design, configuration, and administration of mission-critical IT service management systems. This role supports strategic digital transformation initiatives and ensures operational excellence in ServiceNow and related enterprise platforms used throughout the agency. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities: Serve as the technical lead and subject matter expert for the ServiceNow platform, ensuring alignment with USSS mission requirements. Provide system administration, enhancement, and configuration support for ServiceNow modules, including but not limited to Incident, Problem, Change, Request, Asset, CMDB, Knowledge, and Service Portal. Support integration and performance of enterprise monitoring and automation tools (e.g., SolarWinds, Splunk, Dynatrace, Tanium, SCCM). Coordinate with USSS stakeholders to define business and functional requirements and translate them into technical solutions. Manage platform upgrades, patching cycles, and ensure compliance with cybersecurity policies and FedRAMP standards. Develop, maintain, and update workflows, reports, dashboards, and automated processes in ServiceNow. Collaborate with cross-functional IT teams to ensure interoperability and data integrity across enterprise tools. Assist in quality assurance (QA) efforts, including testing, validation, and user acceptance testing (UAT) for new releases and platform changes. Provide technical mentorship, documentation, and training for USSS personnel and junior administrators. Monitor platform health and service levels, and proactively address performance and availability issues. Qualifications: Bachelor's with 12+ years (or commensurate experience) Required Skills and Experience 10+ years of experience in enterprise IT support with a focus on ServiceNow administration and configuration. 5+ years of experience supporting or integrating enterprise tools (e.g., monitoring, endpoint management, automation platforms). ServiceNow Certified System Administrator (CSA) required; Advanced certifications (CIS-ITSM, CIS-Discovery, CAD) highly preferred. Demonstrated experience implementing ServiceNow best practices in federal environments. Strong understanding of ITIL frameworks and enterprise ITSM/ITOM principles. Excellent communication skills with ability to convey complex technical information to non-technical stakeholders. Clearance Required: US citizenship is required to acquire a Top Secret Clearance. Preferred Skills and Experience Experience working within a federal law enforcement or national security environment. Familiarity with NIST, FISMA, and other federal security and compliance frameworks. Experience in Agile, DevSecOps, or IT modernization projects in a federal context. Scripting experience with JavaScript, PowerShell, or Python for automation and integration. Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $155,000.00 - USD $165,000.00 /Yr.

A leading law firm in Virginia is seeking a Lead Trial Attorney to manage personal injury cases and grow their Loudoun County office. The successful candidate will be responsible for trial counsel, case management, and building relationships within the community. Ideal applicants have a JD, an active Virginia Bar license, and at least 4 years of trial experience. This role offers the chance to lead operations and drive visibility in a dynamic market. #J-18808-Ljbffr

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters Job Title Apache Kafka SME or Lead Job Location Bethesda, MD [Hybrid Work] Duration 12 Months [Potential Extensions] Note: Title is NOT mandatory, Need someone who has worked majorly on Kafka Deployments and has understanding of Kafka Architecture. Pay Rate $90/hr on C2C || $78/hr W2 Years of Exp 12+ years Responsibilities • Lead the architecture, design, and deployment of Apache Kafka-based platforms. • Define best practices and standards for Kafka implementation, integration, and security across the organization. • Collaborate with business stakeholders, solution architects, and engineering teams to translate business requirements into scalable and resilient Kafka architectures. • Oversee the setup, configuration, and tuning of Kafka clusters to ensure high availability and performance. • Develop and enforce policies for data retention, topic management, security, and disaster recovery. • Guide migration and integration projects, including legacy system modernization and cloud adoption using Kafka. • Mentor and train development teams on Kafka concepts, tools, and best practices. • Monitor system health, troubleshoot complex issues, and implement proactive performance improvements. • Stay abreast of new developments in the Kafka ecosystem and recommend adoption of relevant technologies. Required Skills & Qualifications • Bachelor's or Master's degree in Computer Science, Engineering, or a related field. • 15 years of total IT experience, including at least 5 years architecting and managing large-scale Kafka deployments. • Expertise in Apache Kafka internals, including producers, consumers, brokers, partitions, replication, and ZooKeeper. • Strong knowledge of event-driven architecture, stream processing (Kafka Streams, ksql DB), and real-time analytics. • Deep experience integrating Kafka with various data sources, sinks, and enterprise systems (e.g., databases, microservices, cloud platforms). • Hands-on experience with Kafka security (SSL, SASL, ACLs), data governance, and compliance. • Proficiency in scripting and programming languages commonly used with Kafka (such as Java, Scala, or Python). • Understanding of containerization and orchestration technologies (Docker, Kubernetes) as related to Kafka deployments. • Excellent problem-solving, communication, and stakeholder management skills. • Experience leading technical teams and mentoring junior engineers. Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.

Pamir Consulting, LLC provides a range of professional services that empower companies to confidently navigate challenging Asian environments and compete successfully. Our global team of experts with deep Chinese and Southeast Asian expertise has the experience to unlock insights, reduce risk and protect innovation. We are seeking a Strategic Engagement Lead to support Pamir's commercial business development by serving as a bridge between prospective clients, Pamir's BD leadership, and the research/analysis team. This role is client-facing, focused on prospect research, relationship support, and ensuring smooth handoff from BD into client engagement. Responsibilities Research and profile prospective companies and law firms with China exposure. Track industry developments, filings, and earnings calls for BD triggers. Support relationship management with targeted outreach, event follow-up, and client briefings. Collaborate with analysts to prepare tailored materials (one-pagers, decks, capability briefs). Ensure client needs are captured and communicated clearly during onboarding. Maintain CRM records and BD pipeline tracking. Act as secondary point of contact for key accounts, supporting client engagement. Preferred Qualifications 3-6 years in business development, intelligence support, consulting, or corporate strategy. Strong research and analytical skills with ability to identify China-related risks/opportunities. Experience preparing executive-ready presentations or briefing materials. Comfort engaging directly with clients and senior stakeholders. Detail-oriented, organized, and eager to grow into a client-facing BD leadership role. Company Benefits: Pamir offers an excellent benefits package to all employees: 6% 401(k) match; educational assistance program, 100% health care premium subsidy for employees, 75% subsidy for dependents; Anthem PPO and HDHP/HSA medical plans with generous contributions into employee HSA accounts; Guardian dental, life & disability coverage; 3 weeks' vacation, 2 weeks sick leave, 11 holidays and more. Pamir Consulting, LLC is an Equal Opportunity Employer. ****************

Roles and Responsibilities: Support the Cybersecurity Team with leading and conducting digital forensics investigations into systems, devices, and other agency assets Develop and mature the agency's digital forensics program Lead and conduct digital forensics investigations into suspected and/or confirmed cybersecurity incidents affecting the agency's systems, devices, and other assets Produce and deliver analysis reports to the CISO and other agency leadership based on the outcomes of digital forensics investigations Requirements: 7-10 years of cybersecurity experience 5 years of digital forensics analysis GIAC Certified Forensic Analyst (GFCA) or GIAC Certified Forensic Examiner (GFCE) preferred, but not required Minimum degree: Bachelor's degree; Master's degree preferred Remote delivery: hybrid delivery at client site in Washington D.C.

We are actively interviewing for the following opportunity. If interested please apply now and we will reach out and set you up with a video interview We are seeking a Data Governance Lead with deep experience in the financial services industry, specifically within private equity, to drive the development and execution of our enterprise data governance strategy. This individual contributor role will report directly to the VP of Data and work closely with cross-functional teams to identify, classify, and manage data domains, sub-domains, and assets across the organization. Key Responsibilities Key Responsibilities Build the Data Governance Program: You will be responsible for designing and implementing our data governance framework from scratch. This includes creating policies, standards, and procedures for data ownership, classification, and quality. Establish Key Data Domains and Assets: In the first 6-12 months, your primary challenge will be to identify, document, and define the most critical data domains and assets across our company using Azure Fabric, including borrower data, loan data, credit data, and portfolio information. Be a Hands-On Problem Solver: Take a hands-on approach to identify and resolve data quality issues, working directly with data and business teams to implement practical solutions rather than just setting policy. Lead Stakeholder Collaboration: Act as the central point of contact for data governance, working closely with investment, risk, and legal teams to ensure data is trusted, compliant, and accessible for strategic decision-making. Drive Mentorship and Skill Development: While you will be a sole contributor, you are expected to be a mentor, guiding and educating various teams on data governance best practices to foster a firm-wide culture of data stewardship. Develop and Track KPIs: Define and monitor key performance indicators (KPIs) for data quality and governance effectiveness, reporting regularly to senior leadership on progress. Define and implement data access policies aligned with GDPR and other relevant compliance frameworks. Establish metadata standards, data lineage tracking, and stewardship models. Evaluate and implement governance tools such as Purview, Precisely, and Collibra. Qualifications Minimum 7 years of experience in data governance within the financial services industry, with private equity experience required. Strong understanding of data management frameworks (e.g., MDM, DCAM). Familiarity with GDPR and other data privacy regulations. Excellent communication and stakeholder engagement skills. Ability to work independently while contributing to a highly collaborative team. Preferred Skills Experience with Microsoft Purview, Precisely, and Collibra. Knowledge of enterprise data architecture and data quality management. Proven ability to influence without direct authority across business and technical teams.

Gridiron IT is seeking a results-driven Project Lead with Scrum Master/Agile methodology experience to join our bright, dynamic, and talented team to manage a variety of client web development projects that include creative, technical, and strategic components. You will be collaborating with our Web Development team on the website's conceptualization, guide the team through the product development stages, and oversee the live deployment of website projects. This is an opportunity for a strong team player who is able to work effectively and efficiently (even in high pressure situations). Responsibilities Lead projects to ensure the Web team delivers projects on time, within budget (the allocated hours), scope and customer requirements, objectives and specifications. Consult and collaborate with internal stakeholders to determine the website's desired appearance and functionalities and work closely with the business analyst and client during the requirements gathering and documentation process. Maintain project documentation through the project cycle according to company-defined process (Meeting Notes, Status Reports, Change Orders and Client Approvals). Prepare project progress updates for customer and performing website demonstrations. Perform final assessment and quality control of deliverables before delivery to client. Manage client relationships & facilitate ongoing client requests for additional work after launch of defined projects. Set up, host, and facilitate customer requirement/review meetings. Ensure the developers are updating project progress daily (in Jira). Ensure that projects and/or potential projects are accurately setup in both Jira and Workamajig; and ensuring the statuses are current. Perform the final assessment of projects in TEST/UAT to ensure the requirements have been met on all project deliverables. Support the client through User Acceptance Testing (UAT) and supporting with defect management during the UAT process. Work closely with the Web Team members (i.e. Developers and BAs) and the customers during the requirements gathering and sprint planning process to ensure all customer requirements are properly captured and documented. In addition, keeping the Web Lead abreast on all project statuses. Lead Web projects from planning through the delivery phases, identifying risks and resolving issues along the way to ensure timely delivery and customer satisfaction. Facilitate Agile (SAFe) events including Iteration Planning, Iteration Review, Iteration Retrospective, Backlog Refinement, and Team Syncs. Host/Lead demonstrations (review/demo sessions) with the stakeholders/customers and document/report the results of each software iteration(s). Act as the conduit between the development team (developers and business analyst(s) and the Web Lead, ensuring alignment and driving project success. Monitor the MSC sick line for call outs and emailing the Web Team in the event that the MSC Web Operations team is unavailable. Qualifications Required: An active TS/SCI POLY clearance. A bachelor's degree and a minimum of 3 to 5 years of related project experience preferably with a federal government contractor. Experience and understanding of web design, development and integration of projects. Scrum Master/Agile methodology experience. Must be highly organized and have strong communication skills. Advanced MS Office skills including Excel, Project, Outlook, Word, PowerPoint. Desired: PMP Certification Jira and Workamajig experience Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Requires TS/SCI with a CI Polygraph. Compensation and Benefits Salary Range: $145,000-$150,000/hourly (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.) Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron's benefits programs. Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.

We're looking for a proactive and detail-oriented Production Manager to lead our Production Team in delivering high-quality client services. This role is ideal for someone with strong organizational skills, a collaborative mindset, and experience in professional services environments. The Production Manager oversees the support and delivery of audit and tax client services, procurement of office supplies and other in-office operation needs. The Manager supervises two Production team members, plays a key role in their development, creates enthusiasm and camaraderie on the team and serves as the spokesperson of the Production Team to the Firm. This individual possesses the ability to prioritize tasks under strict deadlines, is extremely detail-oriented, is a team player and communicates effectively. The Manager is a quick learner and tech savvy to oversee the wide range of tasks that is required in this position. Essential Functions Management of Client Deliverables Leads the annual engagement letter and tax organizer process Coordinates tax season preparation, including researching new procedures Oversight of collating and delivery of tax returns Oversight of final production of client financial statements and other documents Coordinates workflow in Production, assigns task to production staff including typing, assembly, copying, scanning and general tasks Monitor document tracking system for timely delivery of client deliverables Communicates deadlines and workload conflicts to Tax Principal to ensure timely completion of work and adherence to deadlines E-files Tax Returns, follows up to resolve rejection issues, distributes pending E-file reports E-files forms W3/W2 and 1096/1099, follows up, scans E-Files payroll forms VA-6, 1099s and W-2s to states Management of Production Team and Workload Assists production staff with questions; proof reads work to ensure accuracy Maintains list of summer projects to ensure year round tasks for production staff Provides training and updates. Generates reports from various programs to track task status Generates tax return reports for rollover and organizers, distributes to partners Orders IRS and Accountability payroll forms. Reconciles Guernsey invoices and submit to Controller Assist with interview process for new production staff by reviewing resumes and participating in candidate interviews Approves PTO requests, ensuring we have proper coverage. Supervisory Responsibilities Production Assistant Lead and manage the production team, including hiring, training, and performance evaluations. Implements training, or identifies training opportunities. Handles corrective action and termination as needed, and in accordance with firm's policies. Minimum Requirements High school diploma required; Bachelor's degree in Business Administration or related field preferred At least five years of related experience required in managing people and projects CPA firm production experience required

CTG is seeking to fill a Scanning Operator opening for our client in Chantilly, VA in order to support our growth. You will assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties. The position is an operational role with accountability for managing all aspects of digital imaging and scanning. This position is key for meeting contractual SLA's and ensuring customer orders are completed per specifications. Job Title: Scanning Operator - Third Shift Location: Chantilly, VA Duration: Ongoing contract Shift: M-Sat, 10pm - 7am (Night shift) Pay: $20.17/hr We are looking for candidates with previous Document Scanning experience/print experience Duties: Conduct quality checks on own work to ensure accuracy and output meet standards. Adhere to all safety procedures and security requirements. Able to work independently and be part of a team. Perform backfile duties for absent coworkers. Perform other duties as assigned by Lead or Manager. Document Preparation: Validation/Reconciliation of boxes/files received. Prepare documents for scanning by removing staples, clips, rubber bands, or any type of bindings. Use a handheld scanner to scan the box barcode. Insert slip sheets at appropriate levels for document separation. Identify oversized documents for wide-format scanning. Identify undersized documents that may need special handling and escalate exception items during production to the lead. Imaging Responsibilities: Operate high-speed scanning equipment to convert paper documents to digital formats. Perform visual quality checks on each image to ensure it meets required criteria (e.g., no double feeds, clear content, appropriate thresholds, etc.). Convert scanned documents, microfilm, and microfiche to digital formats. Ensure scanned images are indexed according to the naming mechanisms provided by the customer and/or RDIC leadership. Essential Functions: Prepare customer documents for the digital imaging process. Check physical documents for issues that may complicate the scanning process. Index scanned images according to customer guidelines and additional post-imaging services.

DUTIES AND RESPONSIBILITIES Lead and manage the records management team, assigning workflow and special projects to ensure timely completion of client-prioritized tasks Oversee team performance through goal tracking, mentorship, conflict resolution, and conducting regular performance evaluations Collaborate with Program Management to provide team updates, recommend process improvements, and resolve operational challenges Demonstrate expertise in the full records management lifecycle, from creation to disposition or archival transfer to the National Archives (NARA) Assist Department of the Navy (DON) commands in achieving compliance with federal and DON records management policies, including file plan creation, disposition scheduling, and record transfer or disposal Review and validate (or rebut, with justification) National Archives and Records Administration (NARA) findings on disposition-eligible collections to support the annual transfer of DON records to NARA II. Support the DON's transition to digital government by addressing legacy file conversions and implementing DON and NARA electronic records management (ERM) policies and systems Develop, maintain, and submit required reports, Standard Operating Procedures (SOPs), and other deliverables in compliance with applicable laws, regulations, and directives Prepare and deliver presentations, including training sessions, program briefings, and project summaries Support additional records and information management initiatives and ad hoc client requests as required QUALIFICATIONS AND REQUIREMENTS Minimum of five years' experience supporting Federal executive agencies, the Department of Defense (DoD), and/or the Department of the Navy (DON) in records management functions, directives, and instructions Proven experience managing teams, projects, and client relationships Strong knowledge of the Code of Federal Regulations (CFR), Federal Records Act, NARA regulations, and related federal records management guidance Exceptional written and oral communication skills; demonstrated leadership, organizational, and analytical abilities; and strong attention to detail Ability to manage multiple priorities and adapt to evolving work processes Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Experience administering, customizing, and using Microsoft SharePoint as a records repository Desired but not required: Experience with Navy ERMS platforms (e.g., M365, TRACKER, Content Manager). Professional Records Management certification such as Certified Records Manager (CRM), Certified Records Analyst (CRA), Information Governance Professional (IGP), or Certified Information Professional (CIP). Project Management certification such as Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)

Software Development Lead (TS/SCI CI Poly) The Software Development Lead will guide a team responsible for designing, developing, and maintaining advanced software and database solutions in support of CAAG missions within a classified environment. This role requires strong full-stack development expertise, hands-on cloud and database experience, and the ability to translate user requirements into scalable, secure, and efficient applications. Responsibilities: Lead and coordinate team software development activities and project execution. Design, develop, and maintain custom software, web applications, analytical tools, and cost-estimating models. Perform full-stack development using Java, Python, SQL, and related technologies. Operate, enhance, and troubleshoot existing CAAG software and Microsoft SQL Server databases. Architect and manage advanced database solutions, including data modeling, lifecycle management, performance tuning, indexing, and resource monitoring. Implement data governance, data management, and disaster recovery plans in accordance with policy. Manage development workflows and updates using SDLC tools such as JIRA. Gather, refine, and validate user requirements in collaboration with clients and mission partners. Work with cross-functional teams to architect, develop, integrate, and deploy software and database systems across development, test, and operational environments. Provide ongoing technical support, maintenance, and troubleshooting for applications and databases. Ensure all solutions comply with IC standards, NRO IT policies, and security regulations. Support CAAG software and database integration within TS/SCI environments, coordinating closely with systems administrators and NRO IT personnel. Respond to NRO actions, documentation requests, and development-related tasking. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years of experience in software development and IT/technical leadership. Strong proficiency in full-stack development, SQL, Java, and Python. Experience with cloud development and Microsoft SQL Server. Deep knowledge of database design, data modeling, and performance optimization. Understanding of data management policies and disaster recovery practices. Familiarity with SDLC processes and tools (e.g., JIRA). Ability to work within classified environments and follow strict security protocols. Excellent communication, documentation, and collaboration skills. Preferred Skills: Experience with React or modern front-end frameworks. Prior Intelligence Community (IC) software development experience. Exposure to AI/ML integration into software solutions. Experience with MBSE, Digital Engineering Ecosystems, or related methodologies. Knowledge of NRO Directive 50-5 and DoD 8570.01M. Experience with Visual Studio and associated development toolchains.

Who Are We? Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world. Our Mission "Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. Position Overview The Assistant Store Leader of Guest Engagement leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge, and presenting a clean, well-maintained store environment. Guest Engagement Leaders drive excellence and provide leadership in all aspects of the store with a special focus on development of associates and the guest experience. People Fosters a guest-focused team environment through driving volume and anticipating guest needs Achieves excellent guest service by role-modeling company service standards Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention Holds self and associates accountable for achievement of financial results and performance standards Manages conflict and coaches by applying company's recommended processes, standards and guidelines Empowers and involves associates in decision-making processes Receives feedback and fosters dialog around solutions Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results Fosters team commitment through support, relationship building, and recognizing individual contributions Leads by managing through change and adversity Makes recommendations on hiring, promotions, and terminations of team members based on performance Co-conducts and facilitates sales associate and keyholder training Process Engages our guests and make their shopping experience exceptional Makes recommendations on hiring, promotions, and terminations of team members based on performance Coaches to Guest Engagement expectations Manages Mission Monday partnership and events “Butterfly” (manager on duty) - on the floor at all times with zones covered at all times Ensures the fitting room experience is exceptional - outfitting and styling Manages product communication and all product information posted Manages and executes building guest book / logs Leads new associate on-boarding Co-leads floor set and refresh strategy Co-manages payroll and store's financial performance Makes decisions regarding store operations and planning Controls workflow through successful planning and delegation Executes task directives within designated time frames Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets Communicates effectively with executive team Must be able to lift and carry heavy boxes (up to 30 lbs.) Presentation Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales Co-manages the implementation and/or delegation of all weekly operational and visual objectives Leads associate education on all associate training to ensure consistency in visual excellence Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team Qualifications 1 year Retail Management Bachelor's Degree preferred Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: #73 in Fortune 100 Best Companies to Work For 2023 #4 in Fortune Best Workplaces in Retail™ 2022 #93 in Best Workplaces for Millennials™ 2023 #34 in Fortune Best Workplaces for Women™ 2022

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities Set and execute sales performance goals to increase profitability Hire, train, and assess store employee's productivity and performance Maintain orderly, presentable appearance of the store Oversee stock and store operations Qualifications High school education or equivalent experience 2+ years' store management experience Customer centric with a positive attitude

MELE is seeking a site lead to support the Mobile Detection Deployment Program (MDDP)/Mobile Detection Deployment Unit (MDDU) program. MDDUs are assets designed to supplement Federal and State partners' and first responders' existing CBRN detection and reporting capabilities in support of national and other special security events. The program is growing into the full spectrum of CBRN detection, however the emphasis of this support is focused on radiological/nuclear detection operations and instrumentation. The nature of the MDDU force will be voluntary and managed on a rotational basis for scheduled events and short notice requested to deploy. The site lead for the program reports to the Program Manager and is responsible for providing operational and program support. This position will be the lead personnel for their specific location and responsible for successful completion of all tasks as designated by the Program Manager. This position will be an asset designed to supplement Federal and State partners' and first responders' existing CBRN detection and reporting capabilities in support of national and other special security events. Deployment without advance notification may be required. This position must have experience with radiological/nuclear detection instrumentation. This position is contract award dependent. RESPONSIBILITIES: Duties will include but are not limited to the following. Initiate, organize and report on all program planning and management taskings. Ability to deploy equipment when needed. This requires transporting detection equipment via towable trailer to various locations as designated by the client. Coordinate, initiate and track the progress of deployments of the assigned equipment. Ensuring detection equipment is repaired, calibrated, and maintained in a ready state for deployment 24 hours a day, 7 days a week, and 365 days a year. Provide coverage during standard and non-standard hours of business to include weekends and Holidays when necessary. Provide just-in-time training on deployed equipment, as needed, to stakeholders at events. Ensure completion of After-Action Reports AAR at the conclusion of deployments. Assist with scheduling of off-site part-time staff to support surge deployments. Provide status updates to the Program Manager. Other duties as assigned. REQUIREMENTS: Experienced in chemical, biological, radiological and nuclear CBRN detection with emphasis on R/N detection. 10 years relevant experience in R/N detection training and supporting preventive R/N detection mission operations at special events or during steady state operations where R/N detection is regularly employed. Event support can also include but not limited to demonstrations, training, and exercises at Department of Homeland Security Special Event Assessment Rated SEAR Events or National Security Special Events NSSE. Knowledgeable in using the following the equipment: Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic; Human Portable Radiation Detection Backpacks; Radiological Isotope Identification Device RIID High-Res/Low-Res; Mobile Radiation Detection Systems. Auxiliary Equipment: Radios, Radioactive Material Sources. Able to lift and carry up to 50 pounds of equipment repetitively. Excellent verbal and communications skills to include completing daily situation reports, after-action reports, monthly report. Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. Radiation Worker training and experience working with radioactive materials. Experience with agency fleet requirements This position requires travel between 50 to 75 percent of the month within the contiguous United States and US territories to support program needs. This may include mission deployments over 10-days with back-to-back travel to another mission. Must have valid driver's license and able to drive a dually pick-up truck with fifth wheel trailer Active CDL license or ability to obtain one immediately upon hire Must possess or be able to obtain and maintain a SECRET level security clearance and DHS Suitability. DESIRED EXPERIENCE: Experience with biological and/or chemical detection experience and equipment is highly desired Bachelor's degree preferred but not required; equivalent experience may be substituted for degree LOCATION: This is a full-time position in Herndon, VA, USA dependent on contract award #OPT SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. Benefits MELE Offers · Employer-paid employee Medical, Dental and Vision Care. · Low-Cost Family Health Care offered. · Federal Holidays and three (3) weeks' vacation · 401(k) with Employer Match · Cross-training opportunities About MELE Associates, Inc. With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify employer.

Site Name: USA - Maryland - Rockville We manufacture and supply reliable, high-quality medicines and vaccines to meet patients' needs and drive our performance. Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it's vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply. We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients. This role is an exciting opportunity to lead the deployment of the GSK Production System (GPS) at one of our key manufacturing sites in the United States. You will play a pivotal role in driving continuous improvement, building capability, and embedding a culture of operational excellence across the site. As a member of the site leadership team, you will collaborate with diverse teams to deliver meaningful impact on safety, quality, service, cost, and people. This position offers the chance to make a tangible difference, develop leadership skills, and contribute to GSK's mission of uniting science, technology, and talent to get ahead of disease together. Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: * Ensure site critical projects and programs, which encompasses complex business, technical, and business change projects, have clear scope, governance, prioritization, resource management, risk management, business change management and financial controls in place to provide a smooth transition from project to fully supported customer hand-over. * Lead initiatives across the organization in support of business strategy and to improve ways of working. Coach and train all the Site personnel on GSK Production System (GPS/OE) tools and principles to develop the skills and capabilities. * Lead site GPS maturity improvement plan. * Interface and partner with the GSK central teams and other sites to contribute, share and leverage best practice Program Management and GPS as appropriate. * Ensure robust and consistent Project Management Office (PMO) processes exist in order to deliver clear scope, governance, prioritization, resource management, risk management and financial controls are in place to provide a smooth transition from project to fully supported customer hand-over. * Work with Site Director and Site Leadership team to identify, agree and deploy GPS priorities, Strategy Deployment 3-year plan and targets for following year and critical projects across site, including those to be led by GPS and PMO team. * Accountable for day-to-day consistency of deployment of GPS as well as all key improvement activities across site and supporting value streams. Track progress of the site GPS deployment roadmap and self-assessment of site maturity level. * Manage and implement multiple large and complex projects, develop program plans and timelines, make staffing decisions based on assessment of team members' skills and workloads as well as identify obstacles. * Ensure PMO team delivers: Design and execution of project plans and budgets: (1) On time and on budget delivery of projects, including business change management plan (2) Compliance with regulatory requirements, GSK policies and standards (3) Robust risk management; including Business Continuity Plans: Establishing strong relationships across project teams, functions and stakeholders for delivery and execution of projects (4) Prepare contingency and recovery plans if delays or overruns are anticipated, engaging stakeholders through effective governance processes Basic Qualifications We are seeking professionals with the following required skills and qualifications to help us achieve our goals: * - Bachelor's degree and 10+ years of operational excellence experience within a regulated industry Preferred Qualifications If you have the following characteristics, it would be a plus: * Advanced degree or additional certifications in engineering, manufacturing, or business management. * Black Belt certification in Lean or Six Sigma. * Experience in the pharmaceutical or biopharmaceutical industry. * Familiarity with Agile methodologies and project management tools. * Broad experience across manufacturing functions, such as production, engineering, quality, logistics, and safety. * Proven ability to lead transformational projects and manage change effectively. This is an on-site role based in Rockville, MD, United States, with opportunities for collaboration across GSK's global network. We encourage you to apply if you are passionate about driving continuous improvement, empowering teams, and making a meaningful impact. Join us in our mission to get ahead of disease together. * If you are based in Cambridge, MA; Waltham, MA; Rockville, MD; or San Francisco, CA, the annual base salary for new hires in this position ranges $156,750 to $261,250. The US salary ranges take into account a number of factors including work location within the US market, the candidate's skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. If salary ranges are not displayed in the job posting for a specific country, the relevant compensation will be discussed during the recruitment process. Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at ************************ where you can also request a call. Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the ************************************************************************* where you will find answers to multiple questions we receive GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at *********************************

At CenCore Group, we elevate security solutions beyond the industry standard to our exclusive CenCore standard. As a top-tier provider in the rapidly evolving intelligence community, CenCore Group is at the forefront of designing, building, securing, and maintaining AI ecosystems where big technology meets national security. With a track record of proven performance in the NatSec space, we have become the trusted source for insight, analysis, and the implementation of both physical and digital security solutions. Our company is experiencing massive growth, driven by our strong leadership and exceptional work culture. We are currently seeking a reliable, cleared professional to join our dedicated team. Job Summary: The Site Lead serves as the on-site manager responsible for day-to-day execution of all access control and security operations functions at a designated secure government facility. This role provides direct leadership to access control officers and support personnel, ensures compliance with Intelligence Community directives (including ICD 705), and acts as the primary interface with government security stakeholders. The Site Lead ensures operational readiness, workforce management, and mission continuity in a high-security environment. Responsibilities: Customer & Stakeholder Engagement: Serve as the on-site point of contact (POC) for the government's Security Office, COR, and Facility Security Officer (FSO). Deliver regular updates to the Program Manager on site status, staffing, and operational concerns. Maintain strong communication with security stakeholders during real-time incidents or special access events. Daily Operations & Oversight: Lead, coordinate, and supervise all access control and security operations at the assigned facility. Ensure full compliance with post orders, SOPs, and customer security directives. Conduct daily shift turnovers, personnel inspections, and readiness checks. Respond to and manage on-site security incidents, access issues, and customer escalations. Assure compliance with all CenCore SOPs and standards. Workforce Leadership: Supervise SCA-covered access control officers and administrative support personnel. Manage duty schedules, shift coverage, and timekeeping compliance. Mentor and coach personnel to ensure professional conduct, procedural adherence, and performance standards. Support onboarding and clearance processing for new hires at the site. Lead performance assurance and continuous improvement efforts. Compliance & Quality Control: Enforce all procedures related to prohibited item detection, badge verification, controlled area access, and emergency response. Ensure all documentation, logs, and incident reports are maintained to inspection-ready standards. Identify procedural gaps and recommend process improvements or corrective actions. Conduct routine/daily site and personnel compliance inspections. Training & Readiness: Support training delivery for new officers and ensure post certifications are current. Maintain awareness of updated IC security protocols and relay changes to site personnel. Participate in audits, inspections, and drills as required. Global: Reports to the Program Manager (PM) Manage Access Control, Visitor Services, Operations/Communications Center, and CST. Qualifications: High school diploma or equivalent required; associate or bachelor's degree preferred. 5+ years of experience in physical security, access control, or military/law enforcement. 2+ years in a supervisory or site lead role within a secure or classified environment. Demonstrated knowledge of ICD 705, SCIF access procedures, and secure operations protocols. Active TS/SCI with Polygraph clearance is required. Preferred Qualifications: Experience with SCA-covered contracts and familiarity with wage determinations. Prior service in the Intelligence Community, DoD, or federal security contractor environment. Familiarity with access control systems (e.g., Lenel, AMAG), VMS, and visitor access protocols. Completion of security or supervisory training (e.g., POST, FEMA IS-100/200/700, or equivalent). Must meet all physical requirements for the position, including a physical and STEP test. Work Travel & Physical Requirements: On-site full-time in a SCIF or secured facility environment. Shift work may be required (including nights, weekends, holidays) depending on contract scope. Must be able to stand for extended periods and respond quickly to physical security events. Cencore Group is an equal opportunity employer and values diversity in its workforce. We offer a competitive salary, benefits package, and opportunities for professional growth. If you possess the necessary qualifications, we encourage you to apply for the position of Site Lead with our esteemed organization.

Category Training and Analysis Support Tracking Code TAP 5224-585 Type Full-Time/Regular CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is looking for a Transition Assistance Program Site Lead to support our client at Fort Meade, MD. Conduct transition activities in support of the VA. Transition support includes conducting standardized VA Benefits and Services Briefings, one-on-one engagements, pre-separation counseling support, military life cycle (MLC) events, Capstone events, and warm-handover support. Executes staffing, event management and logistics activities at assigned installation; ensures integrated and proactive communications, quality management and risk management practices. Responsibilities may include: * Operational deployment activities for staff at assigned installation * Executing non-event Activities at assigned installation * Travel management activities for staff at assigned installation * Developing coverage model for assigned installation * Schedule field staff training at assigned installation * Execute order review and inventory management activities at assigned installation * Participate in weekly leadership teleconferences/virtual meetings * Lead weekly Site Lead meetings with staff and other installation points of contact * Inform installation staff about new policies, procedures and operational guidance * Execute quality management activities at assigned installation * Execute risk and issue management activities at assigned installation * Deliver onsite activities and execute post-event data collection activities Required Skills * Understand and apply adult learning theories * Understanding of VA benefits programs * Understanding of transitioning Service member populations * Experience using Microsoft Office suite of tools * Strong customer management and support skills Required Experience * Bachelor's degree or 5 - 7 years' equivalent work/military experience * Preferred emphasis in Training, Education, Career Counseling, or HR * Appropriate certifications Preferred Skills: * Experience delivering briefings to live audiences * Knowledge of the military and experience working with military clients * Understanding of current veteran issues and challenges pre- and post- transition CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at ******************* Come join our dynamic team. #CALIBRECareers This position is located in Ft. Meade, MD. View the Google Map in full screen.

Learn to Ride / Mountain Biking Camp Lead Flagship - Springfield, VA Part-Time About us: The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their peak potential. Our 450,000-square-foot flagship complex in Springfield, VA, offers a unique combination of world-class sports venues, elite training spaces, recovery amenities, and athletic and wellness programs. We also operate Performance Club locations in Springfield, VA, and Bethesda, MD, providing signature group classes, customized performance training, recovery, and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun, lifestyle events, and sporting experiences, The St. James is your destination to discover your best self. Our People & Culture: At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences-experiences that engage, inspire, and delight-depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team. Overview: The Learn to Ride / Mountain Biking Camp Lead is responsible for designing and delivering safe, developmentally appropriate cycling instruction for campers ranging from first-time riders (ages 4-6) to intermediate and teen mountain biking participants. This role requires deep knowledge of cycling fundamentals, trail etiquette, bike handling, and youth coaching. The Lead ensures all sessions are fun, progressive, and safety-focused while supervising counselors and managing group flow on both indoor and outdoor riding areas. Key Responsibilities: · Teach beginners how to balance, pedal, steer, brake, and ride safely using age-appropriate methods · Lead progressively challenging riding sessions for older campers, including basic trail skills, climbing/descending, cornering, and bike control · Design or adapt daily lesson plans based on preset themes and skill goals · Demonstrate proper helmet use, bike fitting, and equipment safety checks · Lead small and large groups on beginner-friendly riding loops, skills zones, and controlled trail sections · Maintain a safe riding environment and enforce all gear, spacing, and speed rules · Support campers who are nervous, struggling, or learning at different paces · Train counselors on spotting, rider supervision, and proper instructional cues · Manage all cycling equipment (balance bikes, youth bikes, helmets, cones, ramps, etc.) · Facilitate camper confidence-building activities and daily skills challenges · Communicate clearly with Camp Leads, Office Admin, and families (as needed) about camper progress or concerns · Create a positive, structured, and encouraging environment for all riders Qualifications: · Strong background in cycling instruction, mountain biking, youth coaching, or outdoor recreation · Experience teaching beginners, including young children ages 4-6 · Knowledge of bike safety, basic maintenance, trail etiquette, and rider progression · Ability to lead groups confidently in both controlled environments and beginner trail settings · Patient, energetic, and skilled at breaking skills into clear, simple steps · Prior youth-program, outdoor education, or camp leadership experience preferred Get to know us better: ****************** https://******************/stj-sports ******************/careers Instagram: @thestjames @thestj_sports @thestjamesperfomanceclub This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department. The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran. #twparttime

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. * Must be a US Citizen * Must have an active DoD Security Clearance. * Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance. Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: * Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts. * Responsible for ticket assignment for completion. * Responsible for quality control processes, service improvement, and performance monitoring. * Provide Tier II service desk support for end-user PC, server, mainframe applications, and hardware requests. * Recommend system modifications to enhance the usability of Information Systems and network resources. * Route and escalate requests to Tier III and other teams for quick customer issue resolution. * Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications * Must be a US Citizen. * Must have an active DoD Security Clearance. * Must have a BA/BS in computer sciences or information technology, or a High School Diploma with four (4+) additional years of experience. * Ten (10+) years of relevant experience working in an IT or Service Desk environment. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred: * Information Technology Infrastructure Library (ITIL) v4 certification * A Microsoft operating system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.). * Experience creating and modifying documentation for technical processes and procedures. * Experience working in a Department of Defense (DoD) environment. * A problem solver and troubleshooter who thrives in resolving complex problems. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Salary Range: $49,000 - $82,000 Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.