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Line manager vs general service manager

The differences between line managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a line manager and a general service manager. Additionally, a general service manager has an average salary of $85,187, which is higher than the $56,406 average annual salary of a line manager.

The top three skills for a line manager include client facing, continuous improvement and service line. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.

Line manager vs general service manager overview

Line ManagerGeneral Service Manager
Yearly salary$56,406$85,187
Hourly rate$27.12$40.96
Growth rate6%6%
Number of jobs369,491435,376
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 58%
Average age4444
Years of experience66

What does a line manager do?

As line managers, they oversee other employees and the business operations while reporting to a higher manager. They play a significant role in the operation of the business from supervising and managing workers daily and acting as a link to upper management and employees. It is part of their responsibility to recruit and hire talent to fill team positions, provide training and learning to new hires, and ensuring that the employees are doing their jobs effectively and efficiently.

What does a general service manager do?

General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.

Line manager vs general service manager salary

Line managers and general service managers have different pay scales, as shown below.

Line ManagerGeneral Service Manager
Average salary$56,406$85,187
Salary rangeBetween $27,000 And $116,000Between $52,000 And $137,000
Highest paying CityNew Brunswick, NJMountain View, CA
Highest paying stateNew JerseyCalifornia
Best paying companyMicrosoftStanford University
Best paying industry-Finance

Differences between line manager and general service manager education

There are a few differences between a line manager and a general service manager in terms of educational background:

Line ManagerGeneral Service Manager
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 58%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Line manager vs general service manager demographics

Here are the differences between line managers' and general service managers' demographics:

Line ManagerGeneral Service Manager
Average age4444
Gender ratioMale, 64.7% Female, 35.3%Male, 78.3% Female, 21.7%
Race ratioBlack or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between line manager and general service manager duties and responsibilities

Line manager example responsibilities.

  • Lead the team in successfully meeting FDA and GMP requirements.
  • Manage project developing integration and process flows for fab expansion doubling the area and moving to a larger wafer.
  • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
  • Define and enforce GMP's to subordinates.
  • Train in FDA standards for food industry.
  • Establish and measure KPI's ensuring all departments maintain the highest levels of performance.
  • Show more

General service manager example responsibilities.

  • Lead team through ISO certification which increase quality and processes.
  • Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
  • Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Maximize repair/assembly departments' workflow, parts inventory, and logistics.
  • Improve quality systems across all plants and obtain QS or ISO certification at all sites.
  • Show more

Line manager vs general service manager skills

Common line manager skills
  • Client Facing, 11%
  • Continuous Improvement, 7%
  • Service Line, 6%
  • Customer Satisfaction, 6%
  • Direct Reports, 5%
  • Process Improvement, 4%
Common general service manager skills
  • Customer Service, 20%
  • Customer Satisfaction, 7%
  • Business Plan, 6%
  • Employee Development, 5%
  • Oversight, 5%
  • Financial Statements, 5%

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