Mailroom clerk vs support clerk

The differences between mailroom clerks and support clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a support clerk has an average salary of $35,159, which is higher than the $29,503 average annual salary of a mailroom clerk.

The top three skills for a mailroom clerk include customer service, USPS and pickup. The most important skills for a support clerk are customer service, data entry, and patients.

Mailroom clerk vs support clerk overview

	Mailroom Clerk	Support Clerk
Yearly salary	$29,503	$35,159
Hourly rate	$14.18	$16.90
Growth rate	-5%	-5%
Number of jobs	97,476	163,168
Job satisfaction	-	-
Most common degree	High School Diploma, 39%	Bachelor's Degree, 38%
Average age	45	47
Years of experience	-	2

What does a mailroom clerk do?

A mailroom clerk specializes in handling and distributing mail and packages within a company or establishment, ensuring accuracy and timeliness. They are responsible for scanning and sorting out every parcel through a system, making sure to document everything in and out of the building. Furthermore, there are instances where they must process all outgoing mail by processing it into postal stamping machines, respond to mail inquiries from employees, and maintain records of all transactions.

What does a support clerk do?

A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.

Mailroom clerk vs support clerk salary

Mailroom clerks and support clerks have different pay scales, as shown below.

	Mailroom Clerk	Support Clerk
Average salary	$29,503	$35,159
Salary range	Between $24,000 And $36,000	Between $22,000 And $54,000
Highest paying City	Cambridge, MA	San Diego, CA
Highest paying state	Vermont	Hawaii
Best paying company	Masimo	Los Alamos National Laboratory
Best paying industry	Government	Government

Differences between mailroom clerk and support clerk education

There are a few differences between a mailroom clerk and a support clerk in terms of educational background:

	Mailroom Clerk	Support Clerk
Most common degree	High School Diploma, 39%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	Stanford University

Mailroom clerk vs support clerk demographics

Here are the differences between mailroom clerks' and support clerks' demographics:

	Mailroom Clerk	Support Clerk
Average age	45	47
Gender ratio	Male, 55.0% Female, 45.0%	Male, 26.1% Female, 73.9%
Race ratio	Black or African American, 11.2% Unknown, 3.5% Hispanic or Latino, 19.3% Asian, 6.1% White, 59.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 4.6% Hispanic or Latino, 20.6% Asian, 8.4% White, 54.6% American Indian and Alaska Native, 1.0%
LGBT Percentage	7%	6%

Differences between mailroom clerk and support clerk duties and responsibilities

Mailroom clerk example responsibilities.

Manage office supplies, vendors, organization, and upkeep.
Manage files, prepare lobby monitor presentations using Microsoft PowerPoint.
Copy, file, answer phones, work with fed-ex.
Open and prep them using the OPEX machines and scan them using the IBML machines.
Supervise and run press line.
Maintain organization of packages on shelves.

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Support clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Inform eligible or potentially eligible individuals with Medicaid cover service and how to use them.
Assist in development and creation of provider workshop materials to include manuals, PowerPoint presentations, and registration materials.
Organize and locate inventory and update companies QuickBooks.
Prepare subpoenas for document production, deposition and trial appearance/testimony.
Record results in database from medical questionnaires complete by individuals presenting Medicaid claims.

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Mailroom clerk vs support clerk skills

Common mailroom clerk skills

Customer Service, 33%
USPS, 10%
Pickup, 7%
Delivery Carts, 6%
Office Equipment, 4%
Postage Meter Readings, 4%

Common support clerk skills

Customer Service, 19%
Data Entry, 15%
Patients, 10%
Clerical Support, 6%
Medical Terminology, 6%
Office Equipment, 5%

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Updated January 8, 2025

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