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The differences between managers, custom support and services and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a manager, custom support and services, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $36,936 average annual salary of a manager, custom support and services.
The top three skills for a manager, custom support and services include support services, patients and customer satisfaction. The most important skills for a customer success manager are client facing, cloud, and account management.
| Manager, Custom Support And Services | Customer Success Manager | |
| Yearly salary | $36,936 | $93,820 |
| Hourly rate | $17.76 | $45.11 |
| Growth rate | 6% | 5% |
| Number of jobs | 235,580 | 95,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 78% |
| Average age | 47 | 46 |
| Years of experience | 6 | 8 |
A manager of custom support and services is in charge of overseeing and managing business operations, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around optimizing customer service operations, performing research and analysis to identify ways on how to serve clients better, determining market and customer needs, and improving current customer support services. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Managers, custom support and services and customer success managers have different pay scales, as shown below.
| Manager, Custom Support And Services | Customer Success Manager | |
| Average salary | $36,936 | $93,820 |
| Salary range | Between $22,000 And $60,000 | Between $61,000 And $142,000 |
| Highest paying City | Buffalo, NY | Redwood City, CA |
| Highest paying state | New York | California |
| Best paying company | VMware | |
| Best paying industry | Technology | Technology |
There are a few differences between a manager, custom support and services and a customer success manager in terms of educational background:
| Manager, Custom Support And Services | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | Northwestern University | University of Pennsylvania |
Here are the differences between managers, custom support and services' and customer success managers' demographics:
| Manager, Custom Support And Services | Customer Success Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 7% |