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Medical office secretary vs medical scheduler

The differences between medical office secretaries and medical schedulers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a medical office secretary and a medical scheduler. Additionally, a medical office secretary has an average salary of $32,609, which is higher than the $32,201 average annual salary of a medical scheduler.

The top three skills for a medical office secretary include patients, patient appointments and front desk. The most important skills for a medical scheduler are patients, customer service, and medical terminology.

Medical office secretary vs medical scheduler overview

Medical Office SecretaryMedical Scheduler
Yearly salary$32,609$32,201
Hourly rate$15.68$15.48
Growth rate-8%-8%
Number of jobs115,11667,831
Job satisfaction--
Most common degreeAssociate Degree, 29%Associate Degree, 30%
Average age4949
Years of experience22

What does a medical office secretary do?

A medical office secretary carries out clerical duties in a health professional's office. They are responsible for typing correspondence and reports, maintaining files, paying vendors, handling insurance forms, billing patients, dealing with clients, scheduling appointments, taking phone calls, and greeting patients when they get to the office. The qualifications for this position include knowledge of computer software, medical terminology, health insurance rules, and medical building procedures.

What does a medical scheduler do?

A medical scheduler typically works with patients to coordinate appointment dates and times with health care professionals. Medical schedulers often work in hospitals, outpatient care centers, and other medical practices. They perform other duties aside from managing patients' schedules that includes providing patients the information they need about the hospital and its policies, providing patient support, and handling and managing questions from patients. Medical schedulers also act as a link between patients, clinical staff, and referral sources.

Medical office secretary vs medical scheduler salary

Medical office secretaries and medical schedulers have different pay scales, as shown below.

Medical Office SecretaryMedical Scheduler
Average salary$32,609$32,201
Salary rangeBetween $27,000 And $39,000Between $26,000 And $38,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-Beacon Hill Staffing Group
Best paying industry-Health Care

Differences between medical office secretary and medical scheduler education

There are a few differences between a medical office secretary and a medical scheduler in terms of educational background:

Medical Office SecretaryMedical Scheduler
Most common degreeAssociate Degree, 29%Associate Degree, 30%
Most common majorHealth Care AdministrationHealth Care Administration
Most common college--

Medical office secretary vs medical scheduler demographics

Here are the differences between medical office secretaries' and medical schedulers' demographics:

Medical Office SecretaryMedical Scheduler
Average age4949
Gender ratioMale, 9.8% Female, 90.2%Male, 8.0% Female, 92.0%
Race ratioBlack or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%
LGBT Percentage9%9%

Differences between medical office secretary and medical scheduler duties and responsibilities

Medical office secretary example responsibilities.

  • Evaluate all EOB's to insure accurate payment is received and when necessary will file appeals to achieve optimal payments.
  • Enter new patients confidential information into computer database also discharge patients and enter chart information containing ICD-9 and CPT codes.
  • Attend various billing, Medicare, Medicaid and HIPPA workshops to stay abreast of changing policies.
  • Greet patients -schedule appointments -Answered telephones and direct calls -obtain demographic and insurance information -collect co-payments -verify insurance coverage
  • Obtain patient demographics and record patient information including health history, insurance responsibility forms, and appropriate HIPAA documentation.
  • Comply with all HIPAA laws and patient privacy policies.
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Medical scheduler example responsibilities.

  • Manage patient pre-op responsibilities, and generate all necessary paperwork.
  • Schedule patients for any testing that is necessary including MRI's, EMG's and Doppler's.
  • Transcribe physician orders including schedule labs, testing and screening/specimens and occasionally transport patients to various location of the hospital.
  • Prepare class for transition techniques to transition from ICD-9 to ICD-10.
  • Perform basic medical assistant duties such as triage, vitals, administer IM injections.
  • Answer multiple phone lines simultaneously, schedule patient appointments, and interact with physicians and triage patient calls.
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Medical office secretary vs medical scheduler skills

Common medical office secretary skills
  • Patients, 35%
  • Patient Appointments, 13%
  • Front Desk, 5%
  • Medical Terminology, 5%
  • Check-In, 4%
  • Data Entry, 3%
Common medical scheduler skills
  • Patients, 29%
  • Customer Service, 15%
  • Medical Terminology, 6%
  • EMR, 5%
  • Data Entry, 3%
  • Insurance Verification, 3%

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