Medical records receptionist vs receptionist/customer service

Differences between medical records receptionist and receptionist/customer service duties and responsibilities

Medical records receptionist example responsibilities.

• Evaluate all EOB's to insure accurate payment is received and when necessary will file appeals to achieve optimal payments.
• Maintain front office operations, complete registration, check-in/out, and insurance verification and process payments for patients.
• Input data into hospital system all the while ensuring customers HIPPA regulations are protected.
• Handle all confidential files, information, and paperwork according to HIPPA compliance laws.
• Maintain and follow HIPAA guidelines to ensure medical records for privacy of residents of nursing facility remain private.
• Provide essential medical record/health information management both electronically and through paper format while abiding all HIPAA laws and regulations.
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Receptionist/customer service example responsibilities.

• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
• Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
• Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
• Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.
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