Medical support assistant vs patient access representative

Differences between medical support assistant and patient access representative duties and responsibilities

Medical support assistant example responsibilities.

• Provide pharmaceutical services to Medicaid recipients through manage care organizations and fee-for-service programs.
• Coordinate front and back office tasks such as checking in and checking out patients, triage, and insurance verification.
• Assist with enrolling patients into the TRICARE online website so patients can access appointments remotely from any web enable device.
• Analyze patients' financial information to recommend suitable programs and lifesaving aid for both veterans and eligible family members.
• Review and audit payroll reports.
• Apply knowledge of coding systems, including ICD-9-CM and CPT.
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Patient access representative example responsibilities.

• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA and clinic.
• Conduct intensive screening of all Medicare, Medicaid and manage care patients for provider service eligibility.
• Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment.
• Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
• Deliver quality customer service and compassion while obtaining demographic and financial data from patients seeking emergency medical services.
• Operate front desk check-in, preparation of charts, receive payments and balance books at the end of the day.
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