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The differences between on-site technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an on-site technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $40,074 average annual salary of an on-site technician.
The top three skills for an on-site technician include OSHA, onsite and customer satisfaction. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| On-Site Technician | Technician Support Tier | |
| Yearly salary | $40,074 | $54,889 |
| Hourly rate | $19.27 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 83,416 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An On-Site Technician is one who handles the operating power of a station. Environmental, health, and safety records will need to be met. In this position, you will need to work in synergy with other teams to ensure technical assistance is provided in installing and repairing equipment. This position includes; calculating project cost, interacting and negotiating with suppliers, ensuring the project aligns with set industry standards, disseminating relevant information on time, and maintaining site records.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
On-site technicians and technician support tiers have different pay scales, as shown below.
| On-Site Technician | Technician Support Tier | |
| Average salary | $40,074 | $54,889 |
| Salary range | Between $27,000 And $57,000 | Between $38,000 And $78,000 |
| Highest paying City | New York, NY | Benicia, CA |
| Highest paying state | Delaware | New York |
| Best paying company | Xoriant | Scantron |
| Best paying industry | Energy | Technology |
There are a few differences between an on-site technician and a technician support tier in terms of educational background:
| On-Site Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between on-site technicians' and technician support tiers' demographics:
| On-Site Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 85.7% Female, 14.3% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |