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Operations call center manager vs call center manager

The differences between operations call center managers and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations call center manager has an average salary of $41,633, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for an operations call center manager include process improvement, performance management and direct reports. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Operations call center manager vs call center manager overview

Operations Call Center ManagerCall Center Manager
Yearly salary$41,633$37,614
Hourly rate$20.02$18.08
Growth rate6%6%
Number of jobs271,210123,791
Job satisfaction--
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 60%
Average age4447
Years of experience6-

Operations call center manager vs call center manager salary

Operations call center managers and call center managers have different pay scales, as shown below.

Operations Call Center ManagerCall Center Manager
Average salary$41,633$37,614
Salary rangeBetween $28,000 And $60,000Between $23,000 And $60,000
Highest paying City-Baltimore, MD
Highest paying state-Maryland
Best paying company-Scantron
Best paying industry-Technology

Differences between operations call center manager and call center manager education

There are a few differences between an operations call center manager and a call center manager in terms of educational background:

Operations Call Center ManagerCall Center Manager
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 60%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Operations call center manager vs call center manager demographics

Here are the differences between operations call center managers' and call center managers' demographics:

Operations Call Center ManagerCall Center Manager
Average age4447
Gender ratioMale, 56.6% Female, 43.4%Male, 52.6% Female, 47.4%
Race ratioBlack or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage10%10%

Differences between operations call center manager and call center manager duties and responsibilities

Operations call center manager example responsibilities.

  • Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
  • Review client agreements prior to dispatch to avoid SLA penalties.
  • Liaise between commanders and UAV operators in a tactical command center; decipher needs of leadership and communicate to individual operators.
  • Develop a repeatable delivery process that are used by multiple project managers to replicate VoIP site transformation.

Call center manager example responsibilities.

  • Lead the project to upgrade the WFM system to the current vendor version.
  • Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
  • Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
  • Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
  • Accomplish Medicare standards with qualitative and quantitative measures.
  • Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
    • Show more

Operations call center manager vs call center manager skills

Common operations call center manager skills
  • Process Improvement, 13%
  • Performance Management, 8%
  • Direct Reports, 7%
  • Performance Metrics, 7%
  • Customer Satisfaction, 6%
  • CMS, 4%
Common call center manager skills
  • Strong Customer Service, 17%
  • Customer Satisfaction, 7%
  • Call Center Management, 4%
  • Process Improvement, 4%
  • Center Management, 4%
  • Payroll, 4%

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Updated January 8, 2025

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