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The differences between operations call center managers and call center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an operations call center manager and a call center supervisor. Additionally, an operations call center manager has an average salary of $41,633, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for an operations call center manager include process improvement, performance management and direct reports. The most important skills for a call center supervisor are strong customer service, patients, and customer care.
| Operations Call Center Manager | Call Center Supervisor | |
| Yearly salary | $41,633 | $35,300 |
| Hourly rate | $20.02 | $16.97 |
| Growth rate | 6% | 6% |
| Number of jobs | 271,210 | 217,633 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 45% |
| Average age | 44 | 47 |
| Years of experience | 6 | 6 |
Operations call center managers and call center supervisors have different pay scales, as shown below.
| Operations Call Center Manager | Call Center Supervisor | |
| Average salary | $41,633 | $35,300 |
| Salary range | Between $28,000 And $60,000 | Between $23,000 And $53,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Hawaii |
| Best paying company | - | Spectrum |
| Best paying industry | - | Finance |
There are a few differences between an operations call center manager and a call center supervisor in terms of educational background:
| Operations Call Center Manager | Call Center Supervisor | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between operations call center managers' and call center supervisors' demographics:
| Operations Call Center Manager | Call Center Supervisor | |
| Average age | 44 | 47 |
| Gender ratio | Male, 56.6% Female, 43.4% | Male, 39.9% Female, 60.1% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 10% | 8% |